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Windows 7: BSOD when trying to Upload Documents or Read Dump Files

20 Jan 2013   #1
BookNerdGirl

Windows 7 Home 64-bit
 
 
BSOD when trying to Upload Documents or Read Dump Files

I'm hoping someone can help me with my problem. I have Windows 7 Home 64-bit. Whenever I try to upload a document (like an email attachment) I get the BSOD. It occurs when my document box pops up so I can select the document I want to attach. The box doesn't fully load - and BSOD. This occurs in email and other websites in Firefox, Chrome and Open... but not in IE for whatever reason. IE is ok. When troubleshooting, I attempted to read the dump files - but BSOD again. I do have the info when my computer reboots and I'm hoping someone can help me:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88007BBCC40
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


My System SpecsSystem Spec
.
20 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
20 Jan 2013   #3
BookNerdGirl

Windows 7 Home 64-bit
 
 

I cannot upload - I keep getting the BSOD. Now IE isn't even letting me upload. Any suggestions? I would love nothing more than to upload my dump files or read them...
My System SpecsSystem Spec
.

20 Jan 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Boot into Advanced Boot Options > Safe Mode with networking, and try to upload it again.
My System SpecsSystem Spec
20 Jan 2013   #5
BookNerdGirl

Windows 7 Home 64-bit
 
 

Attached - thankfully I don't have this problem in safe mode. That's something at least...
My System SpecsSystem Spec
20 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Update the network driver.
First, download the network card driver from manufactuer's website.
Then reinstall the driver as follows:
  1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  2. Double click to expand "Network adaptors".
  3. Right click your network card and click Uninstall.
  4. Check "Delete driver software for this device" check box, click OK.
  5. Restart the computer
  6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.

Scan the system for possible virus infection.
Let us know the results. Also let us know .... which antivirus do you use?
My System SpecsSystem Spec
20 Jan 2013   #7
BookNerdGirl

Windows 7 Home 64-bit
 
 

Thanks for the help, but it didn't work. I still get the BSOD that accompanies the attachment pop-up. I have done virus scans with MalwareBytes, TDSSKiller and Windows Defender. No threats were detected. Anything else I can try?
My System SpecsSystem Spec
20 Jan 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

We need to see the crash dump.
My System SpecsSystem Spec
20 Jan 2013   #9
BookNerdGirl

Windows 7 Home 64-bit
 
 

Is that not what I uploaded? If I was able to upload in safe mode, does that mean it's not a hardware issue?
My System SpecsSystem Spec
20 Jan 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by BookNerdGirl View Post
Is that not what I uploaded?
You uploaded. Based on that, I suggested. Crash still occurred. Without seeing that crash's dump, I cannot understand what may caused that crash.
Quote   Quote: Originally Posted by BookNerdGirl View Post
If I was able to upload in safe mode, does that mean it's not a hardware issue?
Yes, you are right. It is some software/ driver related crash. Had it been hardware, you would have experienced crash in safe mode too.

So, if you want, you may go for a Clean Reinstall - Factory OEM Windows 7. Everything needed is described in the tutorial.
My System SpecsSystem Spec
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 BSOD when trying to Upload Documents or Read Dump Files




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