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Windows 7: BSOD surfing internet

20 Jan 2013   #1
kgirot58

Windows 7 Home Premium 64bit
 
 
BSOD surfing internet

Have had two BSOD's in the past couple of weeks. I don't do much on the PC except email and surf. System is about 8 months old. Today's BSOD happened when surfing internet. Had Thunderbird v17.0.2 and IE9 open. IE9 has crashed and restarted quite a few times in the last few weeks. Each time it "checks for problems" but nothing happens. Win Update runs in auto mode. Any help is greatly appreciated.


My System SpecsSystem Spec
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20 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello kgirot58.

StorageCraft driver
Code:
fffff880`0d0ff7a8  fffff880`01755000Unable to load image \SystemRoot\system32\DRIVERS\stcvsm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for stcvsm.sys
*** ERROR: Module load completed but symbols could not be loaded for stcvsm.sys
 stcvsm
Update it from StorageCraft ShadowProtect & ShadowControl Updates and Downloads

Intel Storage drivers
Code:
fffff880`0d0ff3f0  fffff880`00d84b50*** WARNING: Unable to verify timestamp for ACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ACPI.sys
 ACPI+0x31b50
Download and install this version.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results.
My System SpecsSystem Spec
21 Jan 2013   #3
kgirot58

Windows 7 Home Premium 64bit
 
 

Thank you Arc.

I upgraded StorageCraft from 4.2.7 to 5.0.1. I installed the Intel driver you suggested (screenshot attached). It says it's for Win XP and I am running Win7. I hope that's not a problem.

I ran the memory test for 10 passes. I don't know how to interpret the results or if they are saved somewhere as a file. I searched many posts for information on reading results but couldn't find any. How do I know the results? When it was running, there was a count for Errors and ECC Errors. There were over 6 million Errors but 0 ECC Errors. Does this help?

Thanks again!
My System SpecsSystem Spec
.

21 Jan 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello kgirot58.

About the driver version, see this post by Dave76. I think it works, coz he is a senior debugger, he would not have suggested anything wrong I think.

As you are getting memory corruption, you should change/ replace your RAM modules.
My System SpecsSystem Spec
21 Jan 2013   #5
kgirot58

Windows 7 Home Premium 64bit
 
 

Forgot to post this picture of the screen before I hit Esc.
My System SpecsSystem Spec
21 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Yes, you need to replace RAM.
My System SpecsSystem Spec
21 Jan 2013   #7
kgirot58

Windows 7 Home Premium 64bit
 
 

Thank you!! Will be contacting Dell since this thing is still in warranty.

I assume those 6 million errors are a problem. Is there a way to retrieve an error report to show Dell?
My System SpecsSystem Spec
21 Jan 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

There is no mechanism other than the photograph you uploaded here.
My System SpecsSystem Spec
24 Jan 2013   #9
kgirot58

Windows 7 Home Premium 64bit
 
 

Called Dell and expected to be on the phone for 3 hours doing diagnostics and then be told to do a factory reset. To my surprise when I told them that Memtest86 found errors, they didn't argue and shipped me 4 refurbished (ugh!) mem sticks. I removed one pair and ran Memtest with no errors. Removed/replaced the other pair and ran it again with errors immediately. I replaced that pair with the refurbs from Dell and ran one pass with Memtest86 with no errors. Looks like I'm good! Thanks Archie!!
My System SpecsSystem Spec
25 Jan 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by kgirot58 View Post
Called Dell and expected to be on the phone for 3 hours doing diagnostics and then be told to do a factory reset. To my surprise when I told them that Memtest86 found errors, they didn't argue and shipped me 4 refurbished (ugh!) mem sticks. I removed one pair and ran Memtest with no errors. Removed/replaced the other pair and ran it again with errors immediately. I replaced that pair with the refurbs from Dell and ran one pass with Memtest86 with no errors. Looks like I'm good! Thanks Archie!!
Nice to know
If there is a further issue, let us know.
My System SpecsSystem Spec
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