BSOD, randomly happening when playing games or watching a video

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  1. Posts : 8
    Windows 7 Professional 64 bit
       #1

    BSOD, randomly happening when playing games or watching a video


    I have been having some problems with the BSOD screen.
    It comes up randomly and I have NO clue how to fix it.
    This is my first post and any help would be greatly appreciated
    Last edited by MasterLemons; 20 Jan 2013 at 20:11.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.

    Problematic software:
    Norton can be a frequent cause of BSOD-s. Please uninstall it with the Norton Removal Tool.
    You may however, install it back if it was not contributing or the cause of your BSOD-s.

    Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.
    Recommendations:

    If you are overclocking any hardware, STOP. Reset any changed values back to default.

    Please do the following:
    writhziden said:
    If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
    Disk Check on your hard drive for file system errors and bad sectors on it:

    Perform a System File Check:
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow

    Full tutorial here:

    For monitoring the heat/celsius of the system, use Speccy or HWinfo:

    Please check for an update on the following:
    Driver Description: ASMedia USB 3.0 Hub driver
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa801b2875c0, fffff800045863d8, fffffa801bfbd910}
    
    Unable to load image \SystemRoot\system32\DRIVERS\asmthub3.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for asmthub3.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
    Probably caused by : asmthub3.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa801b2875c0, Physical Device Object of the stack
    Arg3: fffff800045863d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa801bfbd910, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    DRIVER_OBJECT: fffffa8019fd4550
    
    IMAGE_NAME:  asmthub3.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f435bae
    
    MODULE_NAME: asmthub3
    
    FAULTING_MODULE: fffff88002c00000 asmthub3
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    TAG_NOT_DEFINED_c000000f:  FFFFF8000458CFB0
    
    STACK_TEXT:  
    fffff800`04586388 fffff800`02f006d2 : 00000000`0000009f 00000000`00000003 fffffa80`1b2875c0 fffff800`045863d8 : nt!KeBugCheckEx
    fffff800`04586390 fffff800`02ea0c3c : fffff800`045864c0 fffff800`045864c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33ac0
    fffff800`04586430 fffff800`02ea0ad6 : fffff800`0303df20 00000000`00102523 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`045864a0 fffff800`02ea09be : 00000026`6e77ec33 fffff800`04586b18 00000000`00102523 fffff800`0300b6e8 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`04586af0 fffff800`02ea07a7 : 0000000d`831a8cc1 0000000d`00102523 0000000d`831a8ca6 00000000`00000023 : nt!KiTimerExpiration+0x1be
    fffff800`04586b90 fffff800`02e8dcca : fffff800`03008e80 fffff800`03016cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`04586c40 00000000`00000000 : fffff800`04587000 fffff800`04581000 fffff800`04586c00 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_asmthub3.sys
    
    BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_asmthub3.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !irp fffffa801bfbd910
    Irp is active with 7 stacks 6 is current (= 0xfffffa801bfbdb48)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [ 16, 0]   0  0 fffffa801b2875c0 00000000 fffff88002c0a35c-fffffa801b293400    
    	       \Driver\asmthub3	asmthub3
    			Args: 00000000 00000000 00000000 00000002
    >[ 16, 2]   0 e1 fffffa801b288ce0 00000000 00000000-00000000    pending
    	       \Driver\asmthub3
    			Args: 00041100 00000001 00000001 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa801c14a180    
    
    			Args: 00000000 00000000 00000000 00000000
    0: kd> lmvm asmthub3
    start             end                 module name
    fffff880`02c00000 fffff880`02c24000   asmthub3 T (no symbols)           
        Loaded symbol image file: asmthub3.sys
        Image path: \SystemRoot\system32\DRIVERS\asmthub3.sys
        Image name: asmthub3.sys
        Timestamp:        Tue Feb 21 14:54:06 2012 (4F435BAE)
        CheckSum:         0002E74A
        ImageSize:        00024000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    You may also go through the tutorials linked below:

    Code:
    fffff800`045864f0  fffff800`0302ffb0 nt!PpmCheckStartDpc
    fffff800`045864f8  fffff800`02f84430 nt!PpmCheckStart
    fffff800`04586500  00000000`00000000
    fffff800`04586508  fffff880`0197b530 tcpip!endpointLruContext+0x4b0
    fffff800`04586510  fffff880`0172a2b0 NETIO!WfpSysTimerCallback
    fffff800`04586518  fffff880`0197b4e8 tcpip!endpointLruContext+0x468
    fffff800`04586520  fffff880`033e7b50
    fffff800`04586528  fffff800`02e9c43c nt!KiScanReadyQueues
    fffff800`04586530  fffff880`033e7ae0
    fffff800`04586538  fffffa80`195d71c0
    fffff800`04586540  fffff880`04365aa0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.0.19\Definitions\IPSDefs\20130118.001\IDSvia64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for IDSvia64.sys
    *** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
     IDSvia64+0x8aa0
    fffff800`04586548  fffffa80`195d7170
    fffff800`04586550  fffff880`04292400Unable to load image \SystemRoot\System32\Drivers\NISx64\1402010.016\SYMNETS.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMNETS.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
     SYMNETS+0x5c400
    fffff800`04586558  fffff880`04243a50 SYMNETS+0xda50
    fffff800`04586560  00000000`00000000
    fffff800`04586568  fffffa80`1a8c5e20
    fffff800`04586570  fffff880`05891d94Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x1bad94
    fffff800`045868c8  fffff880`04bc41d7*** WARNING: Unable to verify timestamp for USBPORT.SYS
    *** ERROR: Module load completed but symbols could not be loaded for USBPORT.SYS
     USBPORT+0x2d1d7
    fffff800`045868d8  fffff880`04bc4e60 USBPORT+0x2de60
    fffff800`045868e0  fffff800`045868f0
    fffff800`045868e8  fffff880`04bc41c8 USBPORT+0x2d1c8
    fffff800`04586918  fffff880`04b8c35e*** WARNING: Unable to verify timestamp for usbehci.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbehci.sys
     usbehci+0x635e
    If the above does not help, test RAM in the following manner:
    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.


    The goal is to test all the RAM sticks and all the motherboard slots.

    Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

    If you get errors, stop the test and continue with the next step.

    1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
    *Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
    If this stick passes the test then go to step #3.

    2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
    *If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
    *If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
    3. Test the next stick of RAM (stick #2) in the next motherboard slot.
    *If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
    *If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
    4. If you find a stick that passes the test, test it in all the other motherboard slots.

    If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

    In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
       Information
    Errors are sometimes found after 8 passes.

       Tip
    Do this test overnight, before going to bed.

    Let us know the results.
      My Computer


  3. Posts : 8
    Windows 7 Professional 64 bit
    Thread Starter
       #3

    Thank you so much I'm going to try most of these solutions, but I will probably not uninstall Norton.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Any updates?
      My Computer


  5. Posts : 8
    Windows 7 Professional 64 bit
    Thread Starter
       #5

    It's still bluescreening but i going to reinstall windows.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Well, let us know how it went.
      My Computer


  7. Posts : 8
    Windows 7 Professional 64 bit
    Thread Starter
       #7

    I re-installed windows with the custom setting to clear all data, but I had another blue screen so could I receive some help?
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    I will come back to this thread soon.

    Please bump if I haven;t replied in 24 hours.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    If you are overclocking any hardware, STOP. Reset any changed values back to default.

    Clean install of NVIDIA drivers:
    Code:
    lmvm nvlddmkm
    start             end                 module name
    fffff880`048fa000 fffff880`053a2000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sun Feb 10 05:13:08 2013 (5116D804)
        CheckSum:         00A90CB0
        ImageSize:        00AA8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

    RAM:

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

       Note
    Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

       Information
    Errors are sometimes found after 8 passes.

       Tip
    Do this test overnight, before going to bed.

    Storage Devices:

    Outdated firmware on SSD's cause BSOD's with bug check code F4. Check for a firmware (Important!)

    Use CrystalDiskInfo to check the health status of the SSD & HDD:

    Check your hard drive(s) for errors by running chkdsk

    Make a hard drive test from the hard drive manufacturers website:
    Hardware stress tests:

    Hardware - Stress Test With Prime95:
    CPU - Stress Test Using IntelBurnTest:
    Video Card - Stress Test with Furmark:
    Monitor your temps during these tests:
    Let us know the results and further BSOD reports.

    BSOD BUGCHECK SUMMARY
    Code:
    **************************Sat Mar 23 02:01:16.470 2013 (UTC + 6:00)**************************
    Loading Dump File [C:\Users\Yusra\Downloads\SF_22-03-2013\SF_22-03-2013\032213-10108-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
    System Uptime: 1 days 18:05:42.887
    Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+165 )
    BugCheck BugCheck 3B, {c000001d, fffff80002c865e5, fffff8800d778f60, 0}
    BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
    Usual causes:  System service, Device driver, graphics driver, ?memory
    Arguments: Arg1: 00000000c000001d, Exception code that caused the bugcheck
    Arg2: fffff80002c865e5, Address of the instruction which caused the bugcheck
    Arg3: fffff8800d778f60, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    BUGCHECK_STR: 0x3B
    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
    PROCESS_NAME:  bf3.exe
    FAILURE_BUCKET_ID: X64_0x3B_nt!KiCommitThreadWait+165
    CPUID:        "Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz"
    MaxSpeed:     3600
    CurrentSpeed: 3600
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My Computer


  10. Posts : 8
    Windows 7 Professional 64 bit
    Thread Starter
       #10

    I had a few more BSOD's here are the files.

    After those I re installed my video drivers and stress tested my video card and the max temp came out to be 80 celcuis.
      My Computer


 
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