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Windows 7: BSoD on startup (at login screen or on desktop)

20 Jan 2013   #1
B Dubbyah

Windows 7 Ultimate x64
 
 
BSoD on startup (at login screen or on desktop)

Hi,

My Toshiba Satellite A305 recently started blue screening out of nowhere (it is about 4 years old). It does it when I start up my computer. Sometimes it does it at the login screen, but if I login quickly enough it will do it while I am on my desktop. I am getting a PAGE_FAULT_IN_NONPAGED_AREA blue screen. Will let me run computer in Safe Mode/Safe Mode With Networking. Please let me know how/if I can fix this. Files attached.


My System SpecsSystem Spec
.
21 Jan 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SF.

What antivirus do you use? Oh okay, I see norton there.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff80003617080, 0, fffff88007855d83, 2}

*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS

Could not read faulting driver name
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )

Followup: MachineOwner
---------
Norton tends to cause BSOD-s and several other issues. I would recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials To Test.
Make scans with the following:

-Kaspersky TDSSKiller-ESET online scannerIn addition, run the malicious software removal tool and WDO:Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.
Let us know the results.
My System SpecsSystem Spec
21 Jan 2013   #3
B Dubbyah

Windows 7 Ultimate x64
 
 

Thanks for helping, but I am stuck on the first step. The Norton Removal Tool won't remove it unless I first remove Symantec Antivirus, but it won't let me. Is there another tool I can use to get rid of this?
My System SpecsSystem Spec
.

21 Jan 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
21 Jan 2013   #5
B Dubbyah

Windows 7 Ultimate x64
 
 

This still won't work. Because I can only run my computer in safe mode I can't access the Windows Installer Service. Are there any other options?
My System SpecsSystem Spec
21 Jan 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Well can you remove first remove Symantec and then try Norton?
My System SpecsSystem Spec
21 Jan 2013   #7
B Dubbyah

Windows 7 Ultimate x64
 
 

I am trying to remove Symantec now so I can try the Norton Removal Tool (the tool won't let me remove norton until i remove Symantec), but I am also having troubles removing Symantec due to not being able to access windows installer in safe mode.
My System SpecsSystem Spec
21 Jan 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
21 Jan 2013   #9
B Dubbyah

Windows 7 Ultimate x64
 
 

Blue Screens stopped and running all the scans and checks you suggested. Thanks for the help, will come back if any other problems arise.
My System SpecsSystem Spec
21 Jan 2013   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You're welcome and we'll be here if you need help.
Keep us posted.
My System SpecsSystem Spec
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 BSoD on startup (at login screen or on desktop)




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