Windows 7: BSOD Error code: 0x000000D1, driver_irql_not_less_or_equal

conhaqu3 · 21 Jan 2013

Hello,

I'm running Windows7 on an ASUS K53S. I've been getting the blue screen of death regularly for the past week. It is severly affecting my productivity and I hope someone can help. It mentions the following error:
driver_irql_not_less_or_equal

The error code is:
0x000000D1

Technical Information:

***STOP: 0x000000D1 (0x0000000000000028, 0x0000000000000002, 0x0000000000000000, 0xFFFFF88001BA96FD)

*** NETIO.SYS - Address FFFFF88001BA96FD base at FFFFF88001B99000, DateStamp 5034f6a0

I think it may have to do with problems with my uninstalling McAfee Antivirus and Windows Update. I first got the first BSOD 3 weeks ago, a few days after uninstalling Mcafee. Meanwhile, I observed that some components of McAfee were still in my computer so i unistalled them. When I restarted, all my gadgets stopped working so I did a system restore. After that, I was able to get back my gadgets but those mcafee components stayed in the computer. Also, the restore point apparently uninstalled a few windows updates and after that, windows could not search for any new updates. Just to point out that these BSOD really became more often after I did the system restore which may have to do with WINDOWS UPDATE.

I've attached the mini dump that was created from the last crash as a zipped file. Could someone provide me with more information on how I can resolve this?

I also have the system event log for the crash if that helps?

Rgds,
conhaqu3

**Pauly** · 21 Jan 2013

Please have a read of this
http://www.sevenforums.com/crashes-d...tructions.html

Use this mcafee removal tool to clean out the program

conhaqu3 · 22 Jan 2013

Pauly,

Thanks for the quick response and my apologies to getting back to you so late.

I had a read in the link that you send me and in attach I send you the new .zip information as mentioned in the link.

As for the mcafee removal tool that you have advised, I have not used it yet as I want to know your feedback first about the new information that is in attachment.

Rgrds,
conhaqu3

**Pauly** · 22 Jan 2013

Dump file indicates error code 0xD1 BSOD Index which would indicate a problematic driver, blames netio.sys but that is probably a false positive as that is a MS windows driver, i would recommend you run a SFC /SCANNOW Command - System File Checker to check system files, had a look through your drivers and dont see anything of concern but in your programs you have avast and daemon tools installed i would remove these as they can be problematic, install Microsoft Security Essentials - Microsoft Windows update and run full scans

If these are all ok and you get another bluescreen i would recommend running Using Driver Verifier to identify issues with Drivers to try to force out the offending driver but be aware before starting verifier ensure you create a restore point and have recovery options in place, make sure you read through the tutorial entirely before you start so you know what to do if computer will not boot when you enable it, if you get anymore blue screens please upload any news dumps

conhaqu3 · 22 Jan 2013

Quote: Originally Posted by Pauly

Dump file indicates error code 0xD1 BSOD Index which would indicate a problematic driver, blames netio.sys but that is probably a false positive as that is a MS windows driver, i would recommend you run a SFC /SCANNOW Command - System File Checker to check system files, had a look through your drivers and dont see anything of concern but in your programs you have avast and daemon tools installed i would remove these as they can be problematic, install Microsoft Security Essentials - Microsoft Windows update and run full scans

If these are all ok and you get another bluescreen i would recommend running Using Driver Verifier to identify issues with Drivers to try to force out the offending driver but be aware before starting verifier ensure you create a restore point and have recovery options in place, make sure you read through the tutorial entirely before you start so you know what to do if computer will not boot when you enable it, if you get anymore blue screens please upload any news dumps

What about the mcafee removal tool? Is it not problematic? I am pretty sure it is what caused the BSOD in the first place.

**Pauly** · 22 Jan 2013

If you think it is related run the tool to uninstall what you can

conhaqu3 · 22 Jan 2013

Just finished the System File Checker. Once it finished, it appeared a message saying that "Windows found damaged files but could not repair all of them".

In attach is the CBS log .zip for you to see the results.

What should my next step be?

conhaqu3 · 22 Jan 2013

Forgot to send you the "sfcdetails" information as well.

Here it is.

**Pauly** · 22 Jan 2013

Those log files are not really my area, i will see if i can get some assistance

Arc · 22 Jan 2013

conhaqu3, what Paul suggest you is right, McAfee was one of your problrm. See it:

Code:

fffff880`035bcd98  fffff880`01d20080Unable to load image \SystemRoot\system32\drivers\mfewfpk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfewfpk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfewfpk.sys
 mfewfpk+0x7080

Description here: Driver Reference Table - mfewfpk.sys

But, it is not only McAfee, but also another problematic antivirus which two were installed at the same time. McAfee is removed now, but Avast is still contributing to your crashes.

Code:

fffff880`035bd268  fffff880`046792abUnable to load image \SystemRoot\System32\Drivers\aswFW.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswFW.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswFW.SYS

Description here: Driver Reference Table - aswFW.SYS

Code:

fffff880`035bd4d8  fffff880`0469a06aUnable to load image \SystemRoot\System32\Drivers\aswTdi.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswTdi.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswTdi.SYS
 aswTdi+0x106a

Description here: Driver Reference Table - aswTdi.SYS

Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.
Click this button only:
If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

The Atheros NIC (AR8151) driver is very old.

Code:

start             end                 module name
fffff880`0a934000 fffff880`0a950000   L1C62x64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\L1C62x64.sys
    Image name: L1C62x64.sys
    Timestamp:        Mon Sep 19 13:12:11 2011 (4E76F253)
    CheckSum:         0001D371
    ImageSize:        0001C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from ATHEROS Network drivers for Windows.

Intel(R) Wireless WiFi Link 5000 Series Adapter Driver is also very old.

Code:

fffff880`0a03d000 fffff880`0a8c3000   NETwNs64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Thu Aug 04 05:58:26 2011 (4E39E7AA)
    CheckSum:         0083C028
    ImageSize:        00886000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Intel Download Center

Let us know the results.

Windows 7: BSOD Error code: 0x000000D1, driver_irql_not_less_or_equal

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