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Windows 7: BSOD While Gaming - Black Ops 2 & BF3

21 Jan 2013   #1
RadioMatic

Windows 7 Home Premium 64 bit
 
 
BSOD While Gaming - Black Ops 2 & BF3

Hi there...

Been getting these random BSODs for a few weeks now, mostly with Black Ops 2...only once or twice with BF3.

I've tried just about everything...updating the BIOS and various drivers, unplugging keyboards and mice, running memcheck and chkdsk...

The main processes are: ntoskrnl.exe,ntkrnlmp.exe and partmgr.sys

Thanks for any help you can give...The DMP files are attached to this post

--RadioMatic



windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: GenuineIntel Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz Intel586, level: 6

Nvidia GTX 660ti
8 logical processors, active mask: 255
RAM: 8553107456 total
VM: 2147352576, free: 1961836544



My System SpecsSystem Spec
.
22 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello RadioMatic.

There were four crashes on 21/01/2013; and none of them is a gaming related crash. All them are Stop 0xF4, which is a storage related crash.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8008bec060, fffffa8008bec340, fffff80003397460}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
---------
A Stop 0xF4 may occur if the storage device is not functioning properly. It may occur to various reasons. It may be a failing HDD; or an antivirus's file protection mechanism, or a virus, or a backup tool, etc everything impacting on the storage system.

Do some disc checks.
  1. Update your SSD's Firmware (Skip it, if it is not a SSD)
  2. Reseat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run. Also, you need WD Data Lifeguard.
Uninstall This program:
Code:
Start Menu\Programs\Ad-Aware Antivirus
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Scan the system for possible virus infection.
Update the Asmedia and JMicron drivers.

Let us know the results.
My System SpecsSystem Spec
22 Jan 2013   #3
RadioMatic

Windows 7 Home Premium 64 bit
 
 

Hey there...Appreciate the help. So far, I've done everything except re-seat the HDD and run Seatools. Chkdsk is all clear and no rootkits, viruses, etc. A couple of questions...Why does the BSOD happen more often with Ops 2 than BF3? Also, here is another BSOD event that happens, but far less often...don't know if it's connected. Wonder if my HDD is just going down the tubes....?

Thanks again...

crash dump file: C:\Windows\Minidump\012013-16380-01.dmp
This was probably caused by the following module: partmgr.sys (partmgr+0xE630)
Bugcheck code: 0x7A (0xFFFFF6FC40007C38, 0xFFFFFFFFC000000E, 0x855D4860, 0xFFFFF88000F87630)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\drivers\partmgr.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Partition Management Driver
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
My System SpecsSystem Spec
.

22 Jan 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Black OPs 2 is a system resource hungry game. If the GPU is old, if the power supply is inadequate, if there are dust accumulation around the air vents and fan grills, if the game causes a high temperature, if the RAM modules are seated near the CPU fans, etc a lot of causes may make the system crash during gaming. You may check all those.
My System SpecsSystem Spec
22 Jan 2013   #5
RadioMatic

Windows 7 Home Premium 64 bit
 
 

OK..Will do on all of that. Does this "Bugcheck code: 0x7A" still indicate storage?
My System SpecsSystem Spec
22 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

No, that's a different one. But, the last day everything was a Stop 0xF4.

After doing the steps, if you get a new crash dump, upload it.
My System SpecsSystem Spec
25 Jan 2013   #7
RadioMatic

Windows 7 Home Premium 64 bit
 
 

Hey there...

I've done everything and still getting these when I play THAT game...I attached the latest .dmp file.
My System SpecsSystem Spec
25 Jan 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by RadioMatic View Post
Hey there...

I've done everything and still getting these when I play THAT game...I attached the latest .dmp file.
This dump files dates 21/01/2013; i.e. the date we were troubleshooting initially. Have you got any more crashes within these days in between?
My System SpecsSystem Spec
25 Jan 2013   #9
RadioMatic

Windows 7 Home Premium 64 bit
 
 

Sorry about that...Yes, I have had more crashes (one is attached), but the dates are screwy. The dump file that's attached happened THIS (Friday) morning just minutes ago. At first, I couldn't find it (and several others)...Then I noticed the name/number of the file I was looking for with a modification date of TODAY, but a creation date of 4/12/2011. Also, the last 5 or 6 crashes all have the creation date of 4/12/2011 at 2:55 pm and a present day modification date.

Again, thanks for your time...

--RadioMatic
My System SpecsSystem Spec
25 Jan 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Exactly the same crash as earlier. I hope you have followed the instructions ?
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8008ce9710, fffffa8008ce99f0, fffff800033de460}

----- ETW minidump data unavailable-----
Probably caused by : csrss.exe

Followup: MachineOwner
I am asking for some help here.
My System SpecsSystem Spec
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 BSOD While Gaming - Black Ops 2 & BF3




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