Windows 7: Getting BSOD every few minutes, problem with modidras.sys

Hello Amaksoud mate first how did you try to install the Kaspersky because I have found that via the CD that comes in the box is pretty ordinary.
I have found that it is much easier to download the trial version from your region - (just Google for it) - to "Downloads" ( I keep mine on the desktop as an icon )
Then just remove any other security apps even Malwarebytes etc > open downloads and install from there - if you have an activation code then use it when asked for it otherwise just use the trial until you get an activation code.
Let us know how that goes.

Hum just read through the whole thread - get rid of every AV you have if any. Kaspersky does not like being interfered with.

Hi ICit2lol,

Thanks for your feedback.

I already bought KIS 2013 with a CD but my DVD drive is not functional so I went to the regional downloads and downloaded the latest version from there.

Although first time I tried to install it, I had MSE installed along with MalwareBytes and it prompted me for removal and I agreed to remove them, I have tried a dozen times more, some of them without having any type of antivirus or anti-malware/spyware.

I have went through a few troubleshooting steps with people at Kaspersky forums and we found that after removing my old anti virus ( Symantec Endpoint Protection) there are still some traces in the registry pointing to it as well as McAfee antivirus which came pre-installed with my system and was removed more than 3 years ago.

I have just received today a feedback for the support case I opened with Kaspersky labs so I will go on with their suggestions and see how things go.

I will let you know what happens.

Thanks.

Ok amaksoud another thing I do is in regedit you will find in the HKEY _LOCAL_MACHINE & _CURRENT_USER in Software you will often find Symantec and McAfee / AVG / or whatever still listed and I just right click on them and delete.

But be careful in there - see pic.

@ OP

Just popping in to ask..Did you get a BSOD recently?

I've already started doing so yesterday but stopped as I found too many keys.

I'll continue doing that if Kaspersky Technical Support didn't provide a solution.

Yes, yesterday I had one and on 31st I had one.

It's much less frequent than before and I remember that the BSOD I got on 31st was different than the BSOD related to movidras.sys.

I think the error was IRQL_NOT_LESS_OR_EQUAL.

Okay..upload fresh dumps when you get time.

Thanks John!

Did you ever manage to install KIS 2103? If no, what is the error?

I have Gary on a couple of occasions and I think both times were local download site issues (servers mainly) .

As I said to Amak the best way to do this via the trial version and then either get an activation code or use the one that you have been using.

To get them it requires getting the code via email as the info in the box is only for quoting to Kaspersky for that purpose.

In any case it sounds like Amak's local Kaspersky support are dragging the chain a bit. I found (only because I don't live that far from the Kaspersky support site) a phone call is by far and away the best way of getting things sorted, emailing is very long winded.

Sorry, I meant did amaksoud install it.

I don't know Gary as there seems to be a lot of other AV stuff that had to be removed and if the install was corrupted then it would have to be totally removed itself again.

That why I suggested (I think I did) saving the Kaspersky application to Downloads which I keep as an icon on the desktop for easy reference and it can be used over and over instead of the fairly long wait for the download from the site proper.
As a matter of fact I also keep a copy of the removal tool there too although now Kaspersky include it in the install. It is in the Start > Programs listings a good feature as it saves a lot of the config settings from the previous install - saving a lot of time reconfiging the program again from scratch which is no mean feat until you have done it few times. ..