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Windows 7: laptop BSODs, several hours apart, unknown cause

23 Jan 2013   #1
DBlanc

Windows 7 Home Premium 64 bit
 
 
laptop BSODs, several hours apart, unknown cause

This is technically my cousins laptop, but the whole family uses it. I was using it tonight with multiple IE windows open when it suddenly BSOD on me. I didn't see what the error number was or anything like that. I've found out that its done this twice earlier today. As far as know no new drivers, devices or even programs have been installed recently, so I'm worried it might be a virus. I've run a virus scan but nothing came up.

Any help would be appreciated and if you need more specific information please let me know.


My System SpecsSystem Spec
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23 Jan 2013   #2
Pauly

Win7 Ultimate X64
 
 

Hello DBlanc, Welcome to SF

First up have a read of this http://www.sevenforums.com/crashes-d...tructions.html if you need to post anymore more dumps please run the tool in the link

Your dumps report two 0x100007E errors BSOD Index and one 0x116 error BSOD Index
All three are blaming your nVidia gfx drivers for the crash, have a read of this thread lots of good info there
IMO start with monitoring temperatures in your machine, if you havent already then install monitoring software something like speccy will do the trick and check your machine is not overheating, then you need to update your graphic drivers as the ones you have are not operating correctly

Update your graphics drivers to the latest ones, its best to uninstall old drivers then run Drivers - Clean Left over Files after Uninstalling then install new drivers from here Drivers - Download NVIDIA Drivers option 2 is easiest as will auto detect what you need.
Coincidentally nVidia are having a few problems with there latest drivers at the moment they have been causing lots of crashes lately so if after update you get further crashes give us the new dumps as per above so we can check them out as you may need to roll back one but cross that bridge when we come to it
My System SpecsSystem Spec
23 Jan 2013   #3
DBlanc

Windows 7 Home Premium 64 bit
 
 

Thank you Pauly, I'll do those things and report back when I'm sure if it worked or not
My System SpecsSystem Spec
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30 Jan 2013   #4
DBlanc

Windows 7 Home Premium 64 bit
 
 

Okay, I've done those things Paulie said to, and its crashed a few times since then, but not as frequently. Speccy shows its gets hotter than it should,so I used some compressed air and am being careful about that. However, at least some of the crashes it was running cool.
My System SpecsSystem Spec
30 Jan 2013   #5
Pauly

Win7 Ultimate X64
 
 

OK crashes are still being caused by nvidia drivers, as mentioned before the latest driver has been causing lots of crashes lately so if your happy the card is working ok i would remove driver, run the sweeper again to remove any leftovers then install the 306 driver, you will have to look in the "beta and older drivers" or "legacy product drivers" section of nvidia website drivers to find it, it will be dated from a few months before the latest one
My System SpecsSystem Spec
02 Feb 2013   #6
DBlanc

Windows 7 Home Premium 64 bit
 
 

Thanks for all your help.

okay, I did that stuff and installed the 306 driver, but then the computer wouldn't get to the log in screen before BSODing. Safemode worked and i uninstalled the 306 driver and now its working again. So right now theres no nvidea on it. Did I do something wrong?

I didn't botherr making a new dump, but will be happy to if it might help. In the mean time I'm going to use be using another computer.
My System SpecsSystem Spec
03 Feb 2013   #7
Pauly

Win7 Ultimate X64
 
 

When updating/changing graphics drivers its best to uninstall old drivers then run Drivers - Clean Left over Files after Uninstalling to clean out any leftover files as sometimes they can cause conflicts then install new drivers Drivers - Download NVIDIA Drivers

If you still get problems after trying this then post any new dumps generated we can have a look
My System SpecsSystem Spec
04 Feb 2013   #8
DBlanc

Windows 7 Home Premium 64 bit
 
 

I'm positive I did that, but I did it again after your post, and it looks like its working now. I'll let you know if its still working inn a week or so, or if it crashes again. Thank you
My System SpecsSystem Spec
04 Feb 2013   #9
Pauly

Win7 Ultimate X64
 
 

OK let us know the outcome, hopefully a good one, if it does crash again post the dump files
My System SpecsSystem Spec
17 Feb 2013   #10
DBlanc

Windows 7 Home Premium 64 bit
 
 

Sorry for the late reply, I haven't been using the computer enough to tell until recently. But it doesn't seem to be happening anymore, so thanks.
My System SpecsSystem Spec
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