Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Intermitant BSOD on shutdown w autorestart. ntoskrnl.exe? portcls.sys?

23 Jan 2013   #1
slowrobert

windows 7, x64, home premium
 
 
Intermitant BSOD on shutdown w autorestart. ntoskrnl.exe? portcls.sys?

Intermittant BSOD on shutdown with auto-restart. BlueScreenView seems to flag ntoskrnl.exe & portcls.sys. I am uncertain how to deal with this.


My System SpecsSystem Spec
.
24 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by slowrobert View Post
Intermittant BSOD on shutdown with auto-restart. BlueScreenView seems to flag ntoskrnl.exe & portcls.sys. I am uncertain how to deal with this.
Hello slowrobert.

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip



Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
24 Jan 2013   #3
slowrobert

windows 7, x64, home premium
 
 

Hello Arc,

Thank you. Starting your suggestions.

...

a few minutes later after starting Verifier.exe

...


The computer would not boot, tried twice, did see the BSOD briefly.
Disabled Verifier.exe. Including the Diagnostics file from today.
My System SpecsSystem Spec
.

25 Jan 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Probably the verifier enabled crash dumps are not recorded. Before doing anything else, I would suggest you to try DV one more time. Just make it sure that you are not selecting any "microsoft" and "unknown" provided drivers. We can expect that it should work this time.

Also free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
My System SpecsSystem Spec
25 Jan 2013   #5
slowrobert

windows 7, x64, home premium
 
 

After multiple attempts at starting Verifier.exe without a crash, I finally found 3 entries from 'Toolwiz' that didn't want to be verified and were causing all the crashes.

I am now running Verifier with all others (minus Microsoft) checked.

However, as the shutdown BSOD has been so rather infrequent and I do not know how to replicate it, I doubt that Verifier will catch it in the act any time soon.

Would a list of the drivers help?
My System SpecsSystem Spec
26 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by slowrobert View Post

Would a list of the drivers help?
We already have the list of your all installed drivers. And, any of these drivers may cause a crash, as usual. So we depend on driver verifier to a great extent.
My System SpecsSystem Spec
26 Jan 2013   #7
slowrobert

windows 7, x64, home premium
 
 

Ran diver verifier all day yesterday, no BSOD upon shutdown.

These BSOD's began shortly after puting my new SSD, so I was concerned that it may have been the problem.

I just checked the install date of the Paragon software, it was installed on the 10-Jan-13, the first of these similar looking BSOD's occured on 1-Jan-13.

Perhaps I should just run the computer normally (without Verifier...) until I discover what actions lead to the crash so I can replicate it on demand.
My System SpecsSystem Spec
26 Jan 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do it. And check for any firmware update for the SSD, if available.
My System SpecsSystem Spec
26 Jan 2013   #9
slowrobert

windows 7, x64, home premium
 
 

I will, and thank you.
My System SpecsSystem Spec
26 Jan 2013   #10
slowrobert

windows 7, x64, home premium
 
 

Putting things back as they were; MSCONFIG items on, Verifier settings deleted; turned off the system and before restarting did 3 passes of Memcheck just to be certain (no errors).

I noticed right away my temp logger, OpenHardware Monitor showing 0C for my cores. I checked with CoreTemp.exe and hwmonitor; all show 0C. The case temps show up, around 27C idle currently.

Simply restarting the system did not help. No other changes made.

I have noted that other posts mention something about unlocked chips not showing temp (running 4 cores on a 3 core rated chip); but have never not seen the core temps show up. They were showing up during the Driver Verifier test. Should I sart another thread?
My System SpecsSystem Spec
Reply

 Intermitant BSOD on shutdown w autorestart. ntoskrnl.exe? portcls.sys?




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD 0x0000003b ntoskrnl.exe+75b80 mostly on Shutdown
Hi. I've been getting the error mostly when I shut down. Attached along is the SF file. I've done 3 memtest86+ tests, one with 5 passes, second with 8 passes & third with 12 passes. So the memory is good. Also, I have a brand new WD HD. The same problem was taking place when I was using the...
BSOD Help and Support
ntoskrnl.exe BSOD at shutdown/restart!
HI, I was going to post in an old thread, but it was 193 days old with no resolution, so I have decided to post a new post, (per the instructions on the page here) Back in March, I installed 2 x Corsair Force Series GT CSSD-F120GBGT-BK 2.5" 120GB SATA III Internal Solid State Drive's (SSD)...
BSOD Help and Support
Random BSOD and Autorestart
Hi all, I've encountered quite a number of random BSOD and autorestart problems. I've attached the .dmp files. I've tried reformatting the laptop and sending it twice to the service center where they replaced some of the hardwares (still under warranty), the engineers also tried to...
BSOD Help and Support
BSOD portcls.sys
I noticed when everytime I opened skype, it BSODs and says portcls.sys. These minidumps are from the driver verifier so hopefully the BSOD was triggered by the driver verifer. From what I read, it may be the sound driver or something but I'm not sure where to go about with it. Thanks
BSOD Help and Support
BSOD DRIVER_POWER_STATE_FAILURE ntoskrnl.exe+7cc80 upon shutdown
every time my computer sits for an extended period of time i get this BSOD. Consistantly this happens. Also happens upon shutdown. it hangs saying computer is shutting down. and after say 30 minutes (never timed it) it BSOD's with same error. 50% of the time upon shutdown my speakers play static...
BSOD Help and Support
BSOD's Still Happen Just More Intermitant
Hi posted about issues with STOP:0x00000124 BSOD. I could not fix the error so had to bite the bullit and reinstall Windows 7 Ultimate X64........ Only to suffer the same 124 BSOD!! However it is happening far less now (maybe every few days). Also in event viewer there was something about...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 15:08.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App