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Windows 7: BSOD when Idle


23 Jan 2013   #1

Windows 7 Ultimate x64
 
 
BSOD when Idle

Hello, i am new to the forum so please forgive me if i have done this incorrectly. I read the BOSD Posting Instructions so hopefully i am doing this right.

I get home from work or wake up in the morning and see that the laptop has rebooted and i have that "report the problem" or whatever it is popup on the screen. It has never happened when i am actually using the system, however that could be a coincidence. I do not notice any other issues with the system, all programs appear to run fine.

i have attached the zip folder created from SF Diag Tool. I certainly appreciate the help. Thanks

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 7a
BCP1: FFFFF6FC40008960
BCP2: FFFFFFFFC0000185
BCP3: 00000000821FD860
BCP4: FFFFF8800112C93C
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012313-30888-01.dmp
C:\Users\kevin\AppData\Local\Temp\WER-101213-0.sysdata.xml

My System SpecsSystem Spec
.

24 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.

Make scans with the following:

-Kaspersky TDSSKiller-ESET online scannerUpload a screenshot of your hard disk using CrystalDiskInfo:Make a hard drive test from the hard drive manufacturers website:Run Disk Check on your hard disk for file system errors and bad sectors on it:Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:
Code:
Trend Micro Client Framework	"c:\program files\trend micro\uniclient\uifrmwrk\uiwatchdog.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Trend Micro Titanium	"c:\program files\trend micro\titanium\uiframework\uiwinmgr.exe" -set silent "1" splashurl ""	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Please uninstall the above security software for testing purpose.

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.If the steps above don't result positive, test RAM in the following manner:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

Let us know the results.
My System SpecsSystem Spec
Reply

 BSOD when Idle




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