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Windows 7: BSOD Computer only runs in Safe Mode

24 Jan 2013   #1
titotonto

Windows 7 Ultimate x64
 
 
BSOD Computer only runs in Safe Mode

Hi, I have random resets but never happen when I'm in safe mode.

Please help

Additionally, I can't get the computer to generate the DMP file.


My System SpecsSystem Spec
.
25 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by titotonto View Post
Hi, I have random resets but never happen when I'm in safe mode.

Please help

Additionally, I can't get the computer to generate the DMP file.
Unfortunately there is no crash dump file in the supplied zip. Still, you may try the following:

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Uninstall Trend Micro. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Uninstall these factory bloatwares, too.
  • Start Menu\Programs\ASUS
  • Start Menu\Programs\ASUS\AsusVibe
  • Start Menu\Programs\ASUS Utility
  • Start Menu\Programs\ASUS Utility\ASUS Splendid Utility
  • Start Menu\Programs\ASUS Utility\SmartLogon
Let us know the results.
My System SpecsSystem Spec
25 Jan 2013   #3
titotonto

Windows 7 Ultimate x64
 
 

Arc,

Thanks for your help so far. Only the Malware one found something. The Microsoft one found nothing. Full scan in both cases.

See attached. My computer rebooted again when typing this message the first time.
My System SpecsSystem Spec
.

26 Jan 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, I want to have another close look. Please post it following the Blue Screen of Death (BSOD) Posting Instructions. It may not contain the crash dumps, but the other information will help us to draw an inference, most probably.
My System SpecsSystem Spec
26 Jan 2013   #5
titotonto

Windows 7 Ultimate x64
 
 

Arc,

It took me three power ups to be able to get this. It kept rebooting. I'm running in safe mode with networking now. One of the three boot ups to get the attached files triggered a chkdsk. Thanks.
My System SpecsSystem Spec
26 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

update the network drivers. Last time you haven't done it.
First, download the network card driver from manufactuer's website.
Then reinstall the driver:
  1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  2. Double click to expand "Network adaptors".
  3. Right click your network card and click Uninstall.
  4. Check "Delete driver software for this device" check box, click OK.
  5. Restart the computer
  6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually. Driver Install - Device Manager
Scan the system for possible virus infection with these programs.
Run SFC /SCANNOW Command - System File Checker
If it fails, or you cannot boot into your desktop, try SFC /SCANNOW : Run in Command Prompt at Boot

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
This is most important.
Code:
Event[7614]:
  Log Name: System
  Source: Microsoft-Windows-PNRPSvc
  Date: 2013-01-26T06:07:10.000
  Event ID: 102
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: crappy-PC
  Description: 
The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80070005.
First try to follow Event ID 102. If failed, go to "C:\Windows\ServiceProfiles\LocalService\AppData\Roaming\PeerNetworking\idstore.sst", and delete it, or rename it to idstore.sst.new.

Let us know the results.
My System SpecsSystem Spec
26 Jan 2013   #7
titotonto

Windows 7 Ultimate x64
 
 

arc,
right now it wont even stay on long enough for me to do anything....
My System SpecsSystem Spec
27 Jan 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you cannot make any changes, I think it is better that you do a Clean Reinstall - Factory OEM Windows 7.
My System SpecsSystem Spec
27 Jan 2013   #9
titotonto

Windows 7 Ultimate x64
 
 

First attempt at a full clean install:

Kept the recovery partition from ASUS. Tried to install to the OS partition. As soon as the install finished, the computer rebooted itself (failed).

I am trying again and will wipe out the entire HD. I created recovery disks anyway.

DISCOURAGING to say the least
My System SpecsSystem Spec
27 Jan 2013   #10
titotonto

Windows 7 Ultimate x64
 
 

Arc,

I reinstalled the driver for the network adapter and am now installing all of the windows updates. Do you think I should stop there or start adding all the wireless drivers too?

It seems to be running fine right now so I don't want to screw it up. ?
My System SpecsSystem Spec
Reply

 BSOD Computer only runs in Safe Mode




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