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| 25 Jan 2013 | #1 |
| | BSOD Doing everyday actions on my computer Hi I recently got new RAM for my computer because the RAM that I just had caused my computer to bluescreen; however, I'm starting to think that it is something other than RAM. Hopefully you guys can help  |
My System Specs | |
| 25 Jan 2013 | #2 |
| | Hello Samweeze. Apparently I am finding it is your antivirus that is causing the crash. Trend Micro Internet Security Code: fffff880`073a3f58 fffff880`02ded5d8Unable to load image \SystemRoot\system32\DRIVERS\tmevtmgr.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for tmevtmgr.sys *** ERROR: Module load completed but symbols could not be loaded for tmevtmgr.sys tmevtmgr+0xa5d8 Uninstall Trend Micro. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner. Download, install and update those, and then run full system scans with both of them, one by one. You dont have Service pack 1 installed. So it vulnerable to any threats. Code: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.17118.amd64fre.win7_gdr.120830-0334 Learn how to install Windows 7 Service Pack 1 (SP1) Service Pack Center - Microsoft Windows Free up the startup.
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| My System Specs |
| 25 Jan 2013 | #3 |
| | Thanks Thanks for your assistance Arc; however, still blue screening. I am downloading the Microsoft Service pack in safe mode right now but I am going to post the new system info and dmp files. |
| My System Specs |
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| 26 Jan 2013 | #4 |
| | Most probably it is a hardware error. Code: *******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff800030827dd, fffff88003193a78, fffff880031932e0}
Probably caused by : hardware ( nt!KiStartSystemThread+16 )
Followup: MachineOwner
---------
2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff800030827dd, The address that the exception occurred at
Arg3: fffff88003193a78, Exception Record Address
Arg4: fffff880031932e0, Context Record Address
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
nt!ExpWorkerThread+ed
fffff800`030827dd 3002 xor byte ptr [rdx],al
EXCEPTION_RECORD: fffff88003193a78 -- (.exr 0xfffff88003193a78)
ExceptionAddress: fffff800030827dd (nt!ExpWorkerThread+0x00000000000000ed)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000001
Parameter[1]: 0000059200000000
Attempt to write to address 0000059200000000
CONTEXT: fffff880031932e0 -- (.cxr 0xfffff880031932e0)
rax=0000000000000001 rbx=fffff80003069220 rcx=0000000000000000
rdx=0000059200000000 rsi=fffffa8006a1d040 rdi=fffffa8006a21ee0
rip=fffff800030827dd rsp=fffff88003193cb0 rbp=fffff800032195a0
r8=fffff88002f68750 r9=0000000000000000 r10=0000000000000002
r11=fffffa8006a21550 r12=fffffa8006a21ee0 r13=0000000000000001
r14=0000000000000000 r15=0000000000000001
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0000 ds=002b es=002b fs=0053 gs=002b efl=00010286
nt!ExpWorkerThread+0xed:
fffff800`030827dd 3002 xor byte ptr [rdx],al ds:002b:00000592`00000000=??
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000001
EXCEPTION_PARAMETER2: 0000059200000000
WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800032ac0e0
GetUlongFromAddress: unable to read from fffff800032ac198
0000059200000000 Nonpaged pool
FOLLOWUP_IP:
nt!KiStartSystemThread+16
fffff800`03053ac6 48c7c10e000000 mov rcx,0Eh
BUGCHECK_STR: 0x7E
MISALIGNED_IP:
nt!ExpWorkerThread+ed
fffff800`030827dd 3002 xor byte ptr [rdx],al
LAST_CONTROL_TRANSFER: from fffff8000331496a to fffff800030827dd
STACK_TEXT:
fffff880`03193cb0 fffff800`0331496a : 00000000`00000000 fffffa80`06a1d040 00000000`00000080 fffffa80`06a05b30 : nt!ExpWorkerThread+0xed
fffff880`03193d40 fffff800`03053ac6 : fffff880`02f64180 fffffa80`06a1d040 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03193d80 00000000`00000000 : fffff880`03194000 fffff880`0318e000 fffff880`031939f0 00000000`00000000 : nt!KiStartSystemThread+0x16
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiStartSystemThread+16
FOLLOWUP_NAME: MachineOwner
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
STACK_COMMAND: .cxr 0xfffff880031932e0 ; kb
MODULE_NAME: hardware
FAILURE_BUCKET_ID: X64_IP_MISALIGNED
BUCKET_ID: X64_IP_MISALIGNED
Followup: MachineOwner
--------- How to Test and Diagnose RAM Issues with Memtest86+ Run memtest for at least 8 passes, preferably overnight. Stress test the Graphics Card using Furmark. Video Card - Stress Test with Furmark Stress test the CPU. Hardware - Stress Test With Prime95 It seems that some of latest crashes were failed to be recorded. Amd, there are some other issues, too. Uninstall Trend Micro. ** Do you use Norton too? Two AV programs installed at the same time is very harmful. Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner. Download, install and update those, and then run full system scans with both of them, one by one. Scan the system for possible virus infection with these programs, too. Free up the startup.
Let us know the results. |
| My System Specs |
 |
BSOD Doing everyday actions on my computer problems?
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