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Windows 7: BSOD - Driver Power State Failure


25 Jan 2013   #1

Windows 7 Home Premium 64bit
 
 
BSOD - Driver Power State Failure

Hello- First-timer! Sorry, I hope this isn't a redundant post. I'm not too savy and don't understand all the lingo so go easy on me.

Backstory: This is my first post and I'm very new to the computer world (beyond the basics). I decided to try and take on my first build (everything new except PSU and case). Everything seemed fine until recently.

Problem: I keep getting the BSOD shortly after coming out of sleep mode. It mentions "Driver Power State Failure". I have read several posts claiming similar happenings but all of the replies seem very specific to people's hardware and associated drivers so I wasn't sure how to apply it to my situation. Any help is greatly appreciated.

I have attached my dump files.

Thanks!


My System SpecsSystem Spec
.

25 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello Doonga. This crash is caused my M Audio drivers.
Code:
Irp is active with 9 stacks 7 is current (= 0xfffffa80101bc8c0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 fffffa800ee08060 00000000 fffff88004384fd4-fffffa800ee337a0    
           \Driver\usbhub    ks!CKsDevice::CompleteDevicePowerIrp
            Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0  1 fffffa800ee33c20 00000000 00000000-00000000    pending
           \Driver\MAUSBFASTTRACKULTRA
            Args: 00041100 00000001 00000001 00000002
 [ 16, 2]   0 e1 fffffa800ee3be30 00000000 00000000-00000000    pending
           \Driver\ksthunk
            Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800fe96220
And that is very old.
Code:
start             end                 module name
fffff880`05634000 fffff880`05667000   MAudioFastTrackUltra T (no symbols)           
    Loaded symbol image file: MAudioFastTrackUltra.sys
    Image path: MAudioFastTrackUltra.sys
    Image name: MAudioFastTrackUltra.sys
    Timestamp:        Wed Dec 08 09:22:45 2010 (4CFF010D)
    CheckSum:         0003C764
    ImageSize:        00033000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from M-AUDIO - Drivers and Software Search.

I also have noticed a lot of Ntfs and storport errors there. It is either an ambitious antivirus or a nasty virus.

Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one. Scan the system for possible virus infection, too.
Uninstall the following bloatware.
  • Start Menu\Programs\MSI
  • Start Menu\Programs\MSI\Live Update 5
  • Start Menu\Programs\MSI\MSI SUITE
  • Start Menu\Programs\MSI\Super-Charger
  • Start Menu\Programs\Catalyst Control Center
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
As it shows USBHUB too as a failing area, do some general USB troubleshooting. For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results.
My System SpecsSystem Spec
26 Jan 2013   #3

Windows 7 Home Premium 64bit
 
 

Thank you Arc! Much appreciated.

I have followed your instructions. A couple of notes:

Uninstall Catalyst Control Center- when I went to do this I got a warning that "this will remove all AMD driver and application components"...and I hesitated. Should I indeed uninstall?

While uninstalling USB drivers, they were automatically reinstalling themselves and then I lost track of which ones I had/hadn't uninstalled. Then the computer froze and I restarted. Upon trying again, the computer froze a second time.

I ran the 2 system scans and removed a few problems- "Exploit:Java/CVE-2011-3544" (a few of these w/ slightly different names) & "TrojanSpy:Win32/Lurk.C"

I'm still getting the BSOD. It's always about 15 minutes after coming out of sleep mode. I have attached my list dump files. Thanks again for helping me out!
My System SpecsSystem Spec
.


27 Jan 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It is still indicating to the M Audio.
Code:
Irp is active with 9 stacks 7 is current (= 0xfffffa800f1c2290)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 fffffa800edc6060 00000000 fffff880041a6fd4-fffffa800edfa010    
           \Driver\usbhub    ks!CKsDevice::CompleteDevicePowerIrp
            Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0  1 fffffa800edffe10 00000000 00000000-00000000    pending
           \Driver\MAUSBFASTTRACKULTRA
            Args: 00041100 00000001 00000001 00000002
 [ 16, 2]   0 e1 fffffa800ee03e30 00000000 00000000-00000000    pending
           \Driver\ksthunk
            Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80102e43e0    

            Args: 00000000 00000000 00000000 00000000
The driver update failed to add some push there, apparently.
Code:
fffff880`06b6b000 fffff880`06b9e000   MAudioFastTrackUltra T (no symbols)           
    Loaded symbol image file: MAudioFastTrackUltra.sys
    Image path: MAudioFastTrackUltra.sys
    Image name: MAudioFastTrackUltra.sys
    Timestamp:        Wed Jan 12 01:42:17 2011 (4D2CB9A1)
    CheckSum:         000314C3
    ImageSize:        00033000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
If the device is not connected, what is the result there?

Also, the version of display driver installed there is sometimes problematic.
Code:
fffff880`04a45000 fffff880`054e3000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sat Dec 29 12:17:52 2012 (50DE9218)
    CheckSum:         00A7F96C
    ImageSize:        00A9E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
And it is contributing to the crashes, too.
Code:
fffff800`00b9c528  fffff880`04bd880cUnable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x19380c
In this situation, it is better to roll it back to a known stable one.
Let us know the results of these two, and will proceed with the jobs those you failed to perform, depending on the results.
My System SpecsSystem Spec
04 Feb 2013   #5

Windows 7 Home Premium 64bit
 
 

Sorry for the delayed response. My system will no longer boot and I've been trouble shooting for the past week.

I rolled back the nVidia driver. Still getting BSOD after coming out of sleep mode. However, everything seems stable if my M Audio device is not connected.

I'll be getting back to this as soon as my system is back up and running. I've given up and will be taking it to the pros.

Thanks!
My System SpecsSystem Spec
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 BSOD - Driver Power State Failure




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