Acer Aspire 5742Z boots up, then black srceen with mouse only

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  1. mjbhiggins
    Posts : 12
    windows 7 Home Premium 64 bit
       New #1

    Acer Aspire 5742Z boots up, then black srceen with mouse only


    Hi Folks, the laptop am working on Acer Aspire 5742Z boots up, then black srceen with mouse only, have reimaged it three times, works for 3 - 8 hours then stops and then black srceen with mouse only.

    I have update bios after 3 crash.

    Event log shows following

    Warning 1/25/2013 8:11:17 AM Diagnostics-Performance 108 Boot Performance Monitoring
    Warning 1/25/2013 8:11:17 AM Diagnostics-Performance 101 Boot Performance Monitoring
    Error 1/25/2013 8:11:17 AM Diagnostics-Performance 100 Boot Performance Monitoring
    Error 1/25/2013 8:11:17 AM Diagnostics-Performance 200 Shutdown Performance Monitoring
    Critical 1/25/2013 7:52:50 AM Diagnostics-Performance 100 Boot Performance Monitoring
    Error 1/25/2013 7:51:24 AM Diagnostics-Performance 351 Standby Performance Monitoring
    Warning 1/25/2013 7:51:24 AM Diagnostics-Performance 310 Standby Performance Monitoring
    Warning 1/25/2013 7:51:24 AM Diagnostics-Performance 302 Standby Performance Monitoring
    Error 1/25/2013 7:51:24 AM Diagnostics-Performance 302 Standby Performance Monitoring
    Warning 1/25/2013 7:51:24 AM Diagnostics-Performance 300 Standby Performance Monitoring
    Warning 1/24/2013 5:15:53 PM Diagnostics-Performance 203 Shutdown Performance Monitoring
    Warning 1/24/2013 5:15:53 PM Diagnostics-Performance 201 Shutdown Performance Monitoring
    Critical 1/24/2013 5:15:53 PM Diagnostics-Performance 200 Shutdown Performance Monitoring
    Warning 1/24/2013 5:15:53 PM Diagnostics-Performance 101 Boot Performance Monitoring
    Warning 1/24/2013 5:15:53 PM Diagnostics-Performance 101 Boot Performance Monitoring
    Warning 1/24/2013 5:15:53 PM Diagnostics-Performance 101 Boot Performance Monitoring
    Critical 1/24/2013 5:15:53 PM Diagnostics-Performance 100 Boot Performance Monitoring
    Warning 1/24/2013 5:02:01 PM Diagnostics-Performance 501 Desktop Window Manager Monitoring
    Warning 1/24/2013 5:02:01 PM Diagnostics-Performance 500 Desktop Window Manager Monitoring
    Warning 1/24/2013 4:58:44 PM Diagnostics-Performance 103 Boot Performance Monitoring
    Warning 1/24/2013 4:58:44 PM Diagnostics-Performance 103 Boot Performance Monitoring
    Warning 1/24/2013 4:58:44 PM Diagnostics-Performance 101 Boot Performance Monitoring
    Warning 1/24/2013 4:58:44 PM Diagnostics-Performance 101 Boot Performance Monitoring
    Critical 1/24/2013 4:58:44 PM Diagnostics-Performance 100 Boot Performance Monitoring
    Warning 1/24/2013 1:00:08 PM Diagnostics-Performance 200 Shutdown Performance Monitoring
    Warning 1/24/2013 1:00:08 PM Diagnostics-Performance 107 Boot Performance Monitoring
    Warning 1/24/2013 1:00:08 PM Diagnostics-Performance 101 Boot Performance Monitoring
    Warning 1/24/2013 1:00:08 PM Diagnostics-Performance 101 Boot Performance Monitoring
    Error 1/24/2013 1:00:08 PM Diagnostics-Performance 101 Boot Performance Monitoring
    Warning 1/24/2013 1:00:08 PM Diagnostics-Performance 101 Boot Performance Monitoring
    Critical 1/24/2013 1:00:08 PM Diagnostics-Performance 100 Boot Performance Monitoring
    Warning 1/24/2013 12:23:42 PM Diagnostics-Performance 102 Boot Performance Monitoring
    Warning 1/24/2013 12:23:42 PM Diagnostics-Performance 101 Boot Performance Monitoring
    Warning 1/24/2013 12:23:42 PM Diagnostics-Performance 101 Boot Performance Monitoring
    Error 1/24/2013 12:23:42 PM Diagnostics-Performance 100 Boot Performance Monitoring
    Warning 1/24/2013 12:23:41 PM Diagnostics-Performance 200 Shutdown Performance Monitoring
    Warning 1/24/2013 12:17:43 PM Diagnostics-Performance 100 Boot Performance Monitoring
    Error 1/24/2013 12:17:43 PM Diagnostics-Performance 203 Shutdown Performance Monitoring
    Warning 1/24/2013 12:17:43 PM Diagnostics-Performance 200 Shutdown Performance Monitoring
    Warning 1/24/2013 11:58:21 AM Diagnostics-Performance 101 Boot Performance Monitoring
    Warning 1/24/2013 11:58:21 AM Diagnostics-Performance 101 Boot Performance Monitoring
    Critical 1/24/2013 11:58:21 AM Diagnostics-Performance 100 Boot Performance Monitoring
    Warning 1/24/2013 11:58:21 AM Diagnostics-Performance 203 Shutdown Performance Monitoring
    Warning 1/24/2013 11:58:21 AM Diagnostics-Performance 200 Shutdown Performance Monitoring
    Warning 1/24/2013 11:50:49 AM Diagnostics-Performance 101 Boot Performance Monitoring
    Error 1/24/2013 11:50:49 AM Diagnostics-Performance 101 Boot Performance Monitoring
    Error 1/24/2013 11:50:49 AM Diagnostics-Performance 100 Boot Performance Monitoring
    Warning 1/24/2013 11:50:49 AM Diagnostics-Performance 200 Shutdown Performance Monitoring
    Error 1/24/2013 11:30:22 AM Diagnostics-Performance 106 Boot Performance Monitoring
    Warning 1/24/2013 11:30:22 AM Diagnostics-Performance 101 Boot Performance Monitoring
    Warning 1/24/2013 11:30:22 AM Diagnostics-Performance 101 Boot Performance Monitoring
    Warning 1/24/2013 11:30:22 AM Diagnostics-Performance 101 Boot Performance Monitoring
    Critical 1/24/2013 11:30:22 AM Diagnostics-Performance 100 Boot Performance Monitoring
    Critical 1/24/2013 9:08:55 AM Diagnostics-Performance 100 Boot Performance Monitoring

    Does this mean hard drive is going bad?
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  3. mjbhiggins
    Posts : 12
    windows 7 Home Premium 64 bit
    Thread Starter
       New #2

    issue please respond there. Thank you.
    Last edited by mjbhiggins; 25 Jan 2013 at 20:14. Reason: Dont know how to move threads, new member
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  4. mjbhiggins
    Posts : 12
    windows 7 Home Premium 64 bit
    Thread Starter
       New #3

    Acer pc5742Z boot up & goes to black window with white cursor


    Hi Again, am new at this so please bare with me. I just reimaged notebook again ran diag. tool. attached file. I have seen blue screen of death windows, but I only got it (bsod) one time out of 4 reimages.
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  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    Follow this thread and configure for small memory dumps: Dump Files - Configure Windows to Create on BSOD

    Upload a screenshot of your hard disk using CrystalDiskInfo and Summary tab using Speccy:

    Make a hard drive test from the hard drive manufacturers website:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)

    Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.
    Perform a System File Check:
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow

    Full tutorial here:

    Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.


    Check for over heating issues:

    Post back results.
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  7. mjbhiggins
    Posts : 12
    windows 7 Home Premium 64 bit
    Thread Starter
       New #5

    scannow done a few errrors.


    Have run scannow, found some back sectors, also removed hard drive and replace with another new one. event log show same errors: Event Id: 100, 101 and 200, these have minimal impact, based on net search and my other pc which have them and been running for years.
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  8. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #6

    So how are things now?
      My Computer
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  10. mjbhiggins
    Posts : 12
    windows 7 Home Premium 64 bit
    Thread Starter
       New #7

    I have done following taken out ram, and changed the two sticks around. Ran Scannow, chkdisk ran and zero bad sectors now. All updates installed. Installed Speedfan and upped the speed on cpu. Speed fan show shows overall performance at 72%. Blown out notebook. Will check notebook tomorrow all day and see if that did it.
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  11. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #8

    Thanks, keep us updated
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  12. mjbhiggins
    Posts : 12
    windows 7 Home Premium 64 bit
    Thread Starter
       New #9

    Turned on the laptop today, and now it stopped at Windows light blue screen with white cursor mouse. IN put OEM windows OS and hit repair. No good had to go to restore from backup. Fun Fun NOT. is working on my patience. I am going to use my new hard drive in it and see what tomorrow brings.
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  13. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #10

    That's bad
    Let us know how things are either way :)
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