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Windows 7: irql_not_less_or_equal BSOD, error 0x0000000A


25 Jan 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
irql_not_less_or_equal BSOD, error 0x0000000A

I've been getting this stop error for a few months now at least, at first it would only happen occasionally (once every few weeks/month), but lately (the past month, give or take a week) it's happening a couple times a week on average. I haven't noticed any specific pattern as to when this error occurs. It seems to be more likely to crash the more programs I have running on my computer, but sometimes it'll crash with only one program running.

I've attached the dump files as per the posting instructions. Thanks in advance for any help you can give!

My System SpecsSystem Spec
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25 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome to SevenForums.

Norton tends to cause BSOD-s. I would recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials To Test. Please also remove Norton Back-up for the time being. You may install them back if it was not the cause of your blue screens.Make scans with the following:

-Kaspersky TDSSKiller-ESET online scannerMicrosoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.
Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.
BSOD BUGCHECK ANALYSIS:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP

Usual causes:  Memory corruption, Hardware (memory in particular), Overclocking 
failure, Installing a faulty or mismatched hardware (especially memory) or a failure 
after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates 
needed, Improperly seated cards, Incompatible storage devices, Overclocking, 
Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

BugCheck 7F, {8, 80050033, 6f8, fffff88000e1e2f1}

*** WARNING: Unable to verify timestamp for volmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for volmgr.sys
Probably caused by : volmgr.sys ( volmgr+92f1 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
---------
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL

Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, 
Backup tool, compatibility
BugCheck A, {0, 2, 0, fffff80002ca3df5}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  csrss.exe
---------
Please update your video card drivers:
Code:
Driver	c:\windows\system32\drivers\atikmdag.sys (8.1.1.921, 5.76 MB (6,038,016 bytes), 8/4/2009 10:23 PM)
Driver	c:\windows\system32\drivers\stwrt64.sys (6.10.6276.0, 493.50 KB (505,344 bytes), 3/23/2010 2:53 PM)
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:Let us know the results with further bsod reports if any.
My System SpecsSystem Spec
26 Jan 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for the quick reply koolkat, wish I could've gotten back quicker but my internet speed isn't great so some of those downloads took a while.

So I used the Norton removal tool to uninstall Norton Internet Security. I didn't see a tool to remove the Online Backup on the provided link so I did it through the Add/Remove Programs tool. Not sure if that got rid of it completely, but I found another post that said that was just a prompt that asked you to install Norton products anyway.

Kaspersky TDSSKiller found no threats.

ESET scan found no threats.

Installed MSE for now. I was thinking of either switching to that or Avast once my Norton subscription ran out anyway since I've heard good things about both.

MSE scan found no threats.

MBAM scan found no threats.

Windows Resource Protection didn't find any integrity violations.

Disk check found no problems with the drive... I'm starting to wonder if it's a good thing that these scans aren't finding anything wrong, or if it's bad because the cause of the problems still isn't obvious, heh

My start-up programs are pretty bare-bones as it is but I was able to take a few more off the list like Quicktime and iTunes.

Got the new AMD driver installed through their site (weirdly enough the AutoDetect gave me a 404 error when I tried to download through that). Checked it in Device Manager though and it is installed.

Haven't had any BSODs since yesterday, so fingers are crossed that this was just a driver or Norton issue... it hasn't been that long though of course so I'll definitely reply again right away if I get one. If this didn't fix it, I imagine it'll probably happen again in the next couple of days.

On that note, if I do get another one, is it pretty safe to assume this is a hardware issue instead of a software problem? I've read on other people getting these IRQL errors and some of them mentioned they had faulty RAM. I haven't installed any new hardware on this computer since I've gotten it, but I'm wondering if ~3 years of wear and tear from regular use could cause that kind of error.

Oh and last, are there any other logs I should upload, or should I only do that if I get another BSOD?
My System SpecsSystem Spec
.


26 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

You can make two hardware tests, Hard drive and RAM. If and when you have time of course.

Follow these quotes:
Quote:
Upload a screenshot of your hard disk using CrystalDiskInfo:Make a hard drive test from the hard drive manufacturers website:Hard drive test both short and long with: Also the DOS version of:
Quote:
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.
My System SpecsSystem Spec
27 Jan 2013   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

It happened again :[ The error code was different this time, I think it was 0x0000003B or something like that... but I imagine it might say in the logs. Had quite a few programs running... iTunes, messenger, a few browsers... I never had problems running that many programs until a few months ago when I started getting these blue screens.

I'll probably run those tests tonight, then. Probably start with the RAM one since I'm afraid that's what the problem is. If I'm understanding this right, testing the individual sticks is basically for finding out if there's a problem with one of the sticks or the motherboard? I don't really want to take the notebook apart myself so if that test does find an error I think I might just take it into Geek Squad or something... but I guess I'll see how it turns out first anyway.

Ran the diagnostic again and attached the file... I'll post again tomorrow after the memory and hard drive tests are finished.
My System SpecsSystem Spec
27 Jan 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Does look like RAM needs to be tested.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002f04281, fffff88007f72120, 0}

Probably caused by : memory_corruption ( nt!MiGetNextNode+15 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
28 Jan 2013   #7
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I can't find the manual for your netbook, not enough model number info.
Usually there is a panel on the bottom with 2 or 4 screws which allow access to the RAM. There will be a tiny clip on each side of the RAM modules that are gently pushed to the side and the RAM will pop up allowing you to pull it out.
My System SpecsSystem Spec
28 Jan 2013   #8

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So I let memtest86+ run for 8 passes and... no errors. The hard drive passed any test I ran it through with SeaTools, too. No crashes since yesterday, so no new logs to post. I was really expecting memtest to find something... anything, really. Any other suggestions?
My System SpecsSystem Spec
28 Jan 2013   #9
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Memory corruption may be RAM, CPU cache, or graphics memory too. It will take some more tests to try to pin it down. To test graphics follow this. Video Card - Stress Test with Furmark Watch for any anomalies (artifacts) in the animation and keep an eye on the temp. Let it run for 30 minutes if temp stay below 70C-85C.

Also try Prime95 to test the CPU and monitor its temp with Real Temp. It should run several hours and watch to see it it reports a "Worker has stopped". The CPU should not go above 70C.

Video Card - Stress Test with Furmark

Real Temp - CPU temperature monitoring
My System SpecsSystem Spec
29 Jan 2013   #10

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I might try Prime95 either before I go to bed tonight or tomorrow, but first, I'm running into a couple of weird things with FurMark...

First off, it doesn't seem to be recording the GPU temperature. I followed the instructions in the tutorial, I checked the box for Log GPU data (temperature, power, ...), but it just displayed the GPU temp at 0 C for the entire test (I ran it about ten minutes). I thought I might have forgotten to check the box for the first test but when I double-checked it and ran it again it still said 0 C. I uploaded a screencap of the start of the second attempt, but it didn't get any faster for the ~5 minutes I let it go before stopping.

Also, notice the framerate is abysmal. Most of the time it was only showing one frame every couple of seconds. I didn't see any artifacts, but with the framerate that low I don't even know if they would have a chance to appear.

I'm not really sure what to make of this, but I'm guessing it might be something significant.
My System SpecsSystem Spec
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 irql_not_less_or_equal BSOD, error 0x0000000A




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