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Windows 7: System Crash then a Reboot especially when shutting down

26 Jan 2013   #1
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 
System Crash then a Reboot especially when shutting down

Started happening about a week ago. I thought at first maybe a virus or malware attack which it could well be. I always update and run my AV and Malware software and nothing is being detected. Tried running the AV in Safemode but it's not able to but Malwarebytes does and finds nothing. Other then a once and awhile crash and about 80-90% on shut down I will get a crash and reboot forcing me to hard shut down when the system is restarting to finally shut down.......yikes !
Thank you in advance for taking a look at this!
Attachment 252157


My System SpecsSystem Spec
.
26 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Alan.

Apparently your problem is Aladdin USB Key HASP Driver. It is also associated with also associated w/Antec Liquid Cooling software.
Code:
fffff880`0b4257b8  fffff880`0734176bUnable to load image \SystemRoot\system32\drivers\AseUSBCC.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AseUSBCC.sys
*** ERROR: Module load completed but symbols could not be loaded for AseUSBCC.sys
 AseUSBCC+0x376b
And it is extremely old.
Code:
fffff880`0733e000 fffff880`07348000   AseUSBCC T (no symbols)           
    Loaded symbol image file: AseUSBCC.sys
    Image path: \SystemRoot\system32\drivers\AseUSBCC.sys
    Image name: AseUSBCC.sys
    Timestamp:        Wed Feb 07 04:45:34 2007 (45C90C16)
    CheckSum:         0000DCA3
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try to update it from Downloads and Developer Kits | SafeNet.

Edit: Update the BulkUsb Driver too. http://www.bulkusb.com.au/
Code:
BugCheck A, {0, 2, 0, fffff800030e1df5}

*** WARNING: Unable to verify timestamp for AthDfu.sys
*** ERROR: Module load completed but symbols could not be loaded for AthDfu.sys
Probably caused by : AthDfu.sys ( AthDfu+5db0 )

Followup: MachineOwner
---------------------------------------------------------------------------------
start             end                 module name
fffff880`097cd000 fffff880`097de000   AthDfu   T (no symbols)           
    Loaded symbol image file: AthDfu.sys
    Image path: \SystemRoot\System32\Drivers\AthDfu.sys
    Image name: AthDfu.sys
    Timestamp:        Mon Mar 22 12:13:38 2010 (4BA7119A)
    CheckSum:         00013AF1
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Do some general USB maintenance. For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

There are some other things, but I think you can deal with them well Let us know the results.
My System SpecsSystem Spec
26 Jan 2013   #3
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Archie,
Thanks so much I will give this a whirl and report back if this continues.......or hopefully not !
My System SpecsSystem Spec
.

27 Jan 2013   #4
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Tried several things to no avail. The links provided proved difficult to navigate to any usable updates but I just took a chance and updated my Samsung Galaxy Note smart phones USB driver and restarted with no issues. I'll watch this over the next week and this may be the issue. Archie thanks a million, I'll keep this open for a few more days and report back if solved or not ! Cheers, A
My System SpecsSystem Spec
28 Jan 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome, mate Let us know the situation when you think
My System SpecsSystem Spec
28 Jan 2013   #6
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Well another crash on shut down last night so it's not it yet.
My System SpecsSystem Spec
28 Jan 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by linnemeyerhere View Post
Well another crash on shut down last night so it's not it yet.
When there is a crash, please upload the dump for checking.
My System SpecsSystem Spec
28 Jan 2013   #8
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Arc, here you go......cheers
Attachment 252550
My System SpecsSystem Spec
28 Jan 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

From the latest crash dump, it is the same problem as indicate earlier.
Code:
fffff880`0377ea98  fffff880`08874d10Unable to load image \SystemRoot\System32\Drivers\AthDfu.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AthDfu.sys
*** ERROR: Module load completed but symbols could not be loaded for AthDfu.sys
 AthDfu+0x7d10
===================================================================================
fffff880`0886d000 fffff880`0887e000   AthDfu   T (no symbols)           
    Loaded symbol image file: AthDfu.sys
    Image path: \SystemRoot\System32\Drivers\AthDfu.sys
    Image name: AthDfu.sys
    Timestamp:        Mon Mar 22 12:13:38 2010 (4BA7119A)
    CheckSum:         00013AF1
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Take it as a test. If you dont attach the BulkUSB device ( I dont know what it is), does it still crash?

The MSI Bloatware you have installed are problematic, too. Specially the charger one.
Code:
Start Menu\Programs\MSI
Start Menu\Programs\MSI\AudioGenie 
Start Menu\Programs\MSI\ControlCenter
Start Menu\Programs\MSI\Live Update 5
Start Menu\Programs\MSI\MSI SUITE
Start Menu\Programs\MSI\Super-Charger
Start Menu\Programs\MSI\VideoGenie
Some TCPIP and NETIO triggers are available in the dumps. Hints to some network problems, but not very precise.
Update these driver. This is very old.
Code:
fffff880`044f5000 fffff880`045c5000   bcmwlhigh664   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\bcmwlhigh664.sys
    Image name: bcmwlhigh664.sys
    Timestamp:        Fri Nov 06 05:57:07 2009 (4AF36D5B)
    CheckSum:         000D82D4
    ImageSize:        000D0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Belkin USB Wireless Adaptor/ Broadcom 802.11 USB Network Adapter Driver: From Welcome to NETGEAR Support

IMO in this situation it is better to uninstall Trend Micro, and to Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know
My System SpecsSystem Spec
02 Feb 2013   #10
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Well, My rig is just shutting down better, but still will crash from time to time but hasn't but one time since posting. I hope the rig is healing it's self? No luck yet with identifying the usb culprit but I will continue to chip away at it. Odd is the system is running crazy good !
My System SpecsSystem Spec
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 System Crash then a Reboot especially when shutting down




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