BSOD Before and After Clean Win7 Install

GrimmShado

New member
Hi all,

I do a fresh install of Win7 every 6 months or so. I started getting BSOD a little over a month ago after 6 months of no problems. I have not installed any new programs for at least 2 months before the BSOD started. This is the first time I have gotten a BSOD on this laptop ever. I have been getting a BSOD about twice a week. They seemed to happen randomly: while playing games, surfing the web, streaming video, running MSE antivirus. I ran memtest86 for about a dozen passes with no errors. I got a SSD yesterday and I was hoping the BSOD would go away after a fresh install. After installing Win7, SP1, and drivers, I did windows updates. They downloaded fine, but as soon as they started installing, I got a BSOD for memory management. I tried installing the updates again and got a BSOD for irql not less or equal.

I appreciate any help, thanks!
 

My Computer

OS
Windows 7 Home Premium 64bit
Hello & Welcome to SF.

Hard to say anything with one dump file as it still points towards memory being the issue.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {403, fffff68000021e80, 6830000179ca9867, fffff68000029e80}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+330bc )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000000403, The subtype of the bugcheck.
Arg2: fffff68000021e80
Arg3: 6830000179ca9867
Arg4: fffff68000029e80

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_403

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  MsMpEng.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002a77ca6 to fffff80002ad0640

STACK_TEXT:  
fffff880`041287a8 fffff800`02a77ca6 : 00000000`0000001a 00000000`00000403 fffff680`00021e80 68300001`79ca9867 : nt!KeBugCheckEx
fffff880`041287b0 fffff800`02b02627 : 00000000`00000000 fffff680`00021e80 fffffa80`05bbeb30 2aaaaaaa`aaaaaaab : nt! ?? ::FNODOBFM::`string'+0x330bc
fffff880`04128960 fffff800`02abdaef : fffffa80`00000000 00000000`0441cfff 00000000`00000000 00000000`00000000 : nt!MiDeleteVirtualAddresses+0x41f
fffff880`04128b20 fffff800`02acf8d3 : ffffffff`ffffffff 00000000`03f5e9b8 00000000`03f5e9b0 00000000`00008000 : nt!NtFreeVirtualMemory+0x61f
fffff880`04128c20 00000000`775114fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`03f5e978 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x775114fa


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt! ?? ::FNODOBFM::`string'+330bc
fffff800`02a77ca6 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt! ?? ::FNODOBFM::`string'+330bc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7951a

FAILURE_BUCKET_ID:  X64_0x1a_403_nt!_??_::FNODOBFM::_string_+330bc

BUCKET_ID:  X64_0x1a_403_nt!_??_::FNODOBFM::_string_+330bc

Followup: MachineOwner
---------
Please run memtest again in the following manner:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
   Information
Errors are sometimes found after 8 passes.

   Tip
Do this test overnight, before going to bed.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
I ran memtest for each of the two sticks alone in each of the two ram slots, like the instructions said, for 10-12 passes and it reported no errors. I got another bsod earlier right as I was restarting my laptop. When the bsod came up, my laptop restarted almost immediately and it didn't dump any of the crash info. I'm starting to get scared that it's gonna be a problem that I can't fix and I'll have to get a new laptop.
 

My Computer

OS
Windows 7 Home Premium 64bit
I got another bsod as I was trying to do windows update again. It appears to be stuck on the screen and the "dumping physical memory to disk" is stuck at 15. It's for memory management and the stop says 0x0000001A (0x0000000000005003, 0xFFFFF70001080000, 0x0000000000000566, 0x0000056800008AC).
 

My Computer

OS
Windows 7 Home Premium 64bit
And another bsod while doing windows updates. This time it's irql not less or equal and it appears to be stuck again at "collecting data for crash dump." The stop says 0x0000000A (0xFFFFF80082F0D918, 0x0000000000000002, 0x0000000000000000, 0xFFFFF80002CE2BA5)
 

My Computer

OS
Windows 7 Home Premium 64bit
Had another BSOD. Just rebooted my laptop and then left the room to take care of some stuff. When I came back, my laptop had rebooted and I found that dialogue box saying there was a crash and a new minidump. I have attached it.
 

My Computer

OS
Windows 7 Home Premium 64bit
Please follow this:
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Perform a System File Check:
  1. Click on the start :orb:
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:
Disk Check on your hard drive for file system errors and bad sectors on it:
Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

Daemon Tools:

Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
I have the latest SSD firmware, BIOS, and chipset drivers. I'm not sure about the HD controller drivers/SATA drivers, but if it's the thing listed under IDE ATA/ATAPI controllers in device manager, then I have the latest drivers for that too. I just tried doing a system file check and got a bsod. I don't know if you wanted everything that the SF diagnostic tool pulls, but I attached just the minidump from the latest bsod.
 

My Computer

OS
Windows 7 Home Premium 64bit
I've requested a friend to take a look.
Please wait for a reply.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Till we wait for a reply there's something more we can do:

Upload a screenshot of your hard disk using CrystalDiskInfo and Summary tab using Speccy:
Use verifier for 36 hours. Then send us the BSOD reports

Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because [/B]Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Using Driver Verifier to identify issues with Windows drivers for advanced users
Driver Verifier - BSOD related
Using Driver Verifier (Windows Drivers)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
In addition to the instructions given by Koolkat for Driver Verifier, you also do not want to select 'Force Pending I/O Requests' and 'IRP Logging' checks. The former often causes false positives and is only designed to be operated by the driver developer, and the latter is worthless.

Once it is setup, restart the system and let the system crash some and then send us the crashdumps. It may cause a boot loop like what Koolkat hinted too, which you'll want to enter Safe Mode to turn off Driver Verifier from there then enter normal Windows and upload us the new crashdumps.
 

My Computer

OS
Windows 7 64-bit
Sorry, I know it's been a while. A family emergency came up and I barely even thought about or used my laptop. I'm going to attach the CrystalDiskInfo and Speccy screenshots you asked for, as well as three crash dumps that I got since I've started using my laptop again. I'll get started on the Driver Verifier stuff.
 

My Computer

OS
Windows 7 Home Premium 64bit
If I'm reading the values correctly - and these are unusually screwy numbers I'm looking at - there's some items that are particularly disconcerting, such as CRC errors, all for your SSD drive. Again, these may just be vendor-established values that I am not interpreting correctly, but it does appear there to be some issues. The thing I would check for is your power and data cables hooked to your SSD and confirm that both ends of each are fastened correctly, since CRC errors especially represent an issue with cabling. If you have a spare data cable try that as well.

I'll await till you provide us crashdumps from Driver Verifier to continue investigating this, but there's a possibility the SSD may not be doing so hot, either by a problem internally, a cabling issue or a motherboard problem. Samsungs are currently top dog in terms of reliability (aside from their Sandforce controller drives, like all Sandforce drives) but there's still always the possibility of getting a dud. We'll want to continue looking into this further to verify this as the issue. However this does coincide with the fact that I/O during crashdump generation is suddenly halted due to some unforseen error or hangup.
 

My Computer

OS
Windows 7 64-bit
So I ran Driver Verifier for about two days. I had two crashes, but both times it never got to the BSOD and didn't create a dump. It would hang at a scrambled screen for like 10 min and then I would just hard shut down. I disabled Driver Verifier and got two more crashes that created dumps, so I'll attach those. Should I try Driver Verifier again?
 

My Computer

OS
Windows 7 Home Premium 64bit
Try it once more to make sure it wasn't coincidental. Otherwise, it's not going to make things easy for us without DV. However, I honestly don't think it'll help much anyways, since all your symptoms - including the scrambled hangs when DV is on - points finger at hardware issues.

I would recommend considering evaluation of your Samsung drive. Have you tried removing the drive entirely and running the system on a Windows installation on the other drive?
 

My Computer

OS
Windows 7 64-bit
Okay. Is there a way to determine what hardware is causing the problem? I've been monitoring the Samsung drive and the CRC error count has not gone up since I took that screenshot. Also, the Samsung drive is much newer than the WD drive and the WD drive is the original Windows installation drive that started having BSODs.
 

My Computer

OS
Windows 7 Home Premium 64bit
Well if that's the case then there shouldn't be anything to worry about the SSD drive. The CRC errors may just be something that's internally resolved. Still wouldn't hurt to refit the cables n stuff for it though just in case.

Aside from hardware diagnostic software and swapping hardware, there isn't really any sure measure of finding hardware problems. If the problem eludes the software diagnostics, then you have to end up swapping hardware through process of elimination to find the culprit.

The usual hardware testing I have people run through are mentioned below in the copypaste:


RAM: Memtest86+ - 7+ passes
CPU: Prime95 - Torture Test; Blend; overnight (9+ hours) followed by Large FFTs 9+ hour run.
Drives: Seatools - All basic tests aside from the Fix all or the advanced ones.

All of these are included in the UBCD if you prefer a Live CD environment (which is the best environment to test hardware on). Note that Prime95 currently does not work on the latest version of UBCD due to a bug. Also, please provide us temps/voltages using HWInfo with Sensors only option checked. Log two 30-minute instances: one for idle, and one for high load. If you can get the system to crash during high load logging, that's even better. Last, make sure that when running Prime95 that you check temps during first 30 minutes or so to see if temps are stable. Prime95 runs very hot so be sure your cooling can handle it before letting it run extensively.
 

My Computer

OS
Windows 7 64-bit
So for the past 4 days I haven't gotten any BSOD, which was weird because I was getting 1-2 a day. Then today I got like 6. Also I reseated the cables for my SSD and HDD. I don't have any extra SATA cables to replace and see if that helps though. I ran memtest for many passes before, when I first posted here. Probably like 20+ passes of each stick in each slot without any errors. And I ran Seatools on my SSD and HDD and they passed without problems. I'll test with Prime95 and the HWInfo and get back to you. Also, let me know if you want the crash dumps I've gotten since last posting them.
 

My Computer

OS
Windows 7 Home Premium 64bit
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