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Windows 7: Locale ID: 1033 BCCode: 117 -- Black Screen.

27 Jan 2013   #1
Jagblade

Windows 7 Ultimate 64bit
 
 
Locale ID: 1033 BCCode: 117 -- Black Screen.

Long story short I resolved my other issues from before I believe, but while playing Guild Wars 2 I experienced yet another black screen that required a hard reset. Upon returning to the desktop I received this error message:

(It is worth mentioning that there was no blue screen with crash information. Just a black screen as if my display had gone out. HDMI: Power Saving Mode was flashing on the screen as it does when there is no video signal. I could still hear the music from youtube playing through my headphones and my friends confirmed I was still logged into the game despite all of this. So I only lost video, but the computer as a whole did not seem to crash.)

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 117
BCP1: FFFFFA800D7DF320
BCP2: FFFFF8800F81DA88
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012713-27924-01.dmp
C:\Users\Jag Blade\AppData\Local\Temp\WER-54959-0.sysdata.xml

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Attached are the logs and dumps requested. Any help is appreciated and thank you in advance!


My System SpecsSystem Spec
.
28 Jan 2013   #2
Jagblade

Windows 7 Ultimate 64bit
 
 

Just bringing this back up again as it's fallen several pages. If anyone has time I still need assistance with this.

Please and thank you.
My System SpecsSystem Spec
28 Jan 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

A stop 117 is similar to stop 116 so you may follow the methods in this thread:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa800d7df320, fffff8800f81da88, 0, 0}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+14ba88 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:
Arg1: fffffa800d7df320, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800f81da88, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+14ba88
fffff880`0f81da88 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`099f2490 fffff880`074bc5f7 : fffffa80`0d7df320 00000000`00000024 fffffa80`0a679010 fffff880`074bc298 : watchdog!WdDbgReportRecreate+0xa3
fffff880`099f29b0 fffff880`074bca2e : 00000000`00001000 fffff8a0`004a5080 00000000`00000008 00000000`00003800 : dxgkrnl!TdrUpdateDbgReport+0xcb
fffff880`099f2a00 fffff880`074bdce2 : fffffa80`0d7df320 fffffa80`0d7df320 fffffa80`0a679010 fffffa80`10d3d010 : dxgkrnl!TdrCollectDbgInfoStage1+0x2e6
fffff880`099f2aa0 fffff880`07564f07 : fffffa80`0d7df320 00000000`00000000 fffffa80`0a679010 fffffa80`10d3d010 : dxgkrnl!TdrIsRecoveryRequired+0x17a
fffff880`099f2ad0 fffff880`07592d5a : fffffa80`ffffffff 00000000`0019863b fffff880`099f2c30 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`099f2bb0 fffff880`0756029e : fffffa80`10d3d010 ffffffff`feced300 fffffa80`0a679010 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`099f2bf0 fffff880`0758ce7a : 00000000`00000000 fffffa80`0a679010 00000000`00000080 fffffa80`10d3d010 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`099f2d00 fffff800`02f27e5a : 00000000`04c1ddf2 fffffa80`10d3f060 fffffa80`0a360990 fffffa80`10d3f060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`099f2d40 fffff800`02c81d26 : fffff800`02e03e80 fffffa80`10d3f060 fffff800`02e11cc0 00000000`b6e86000 : nt!PspSystemThreadStartup+0x5a
fffff880`099f2d80 00000000`00000000 : fffff880`099f3000 fffff880`099ed000 fffff880`099f1f70 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+14ba88
fffff880`0f81da88 ??              ???

SYMBOL_NAME:  nvlddmkm+14ba88

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506b3099

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x117_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f6d2000 fffff880`103c6000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 03 00:21:13 2012 (506B3099)
    CheckSum:         00CD4613
    ImageSize:        00CF4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please post this report as well:
My System SpecsSystem Spec
.

29 Jan 2013   #4
Jagblade

Windows 7 Ultimate 64bit
 
 

I'll be following through with Furmark testing later today. For the time being, here is Windows Genuine report. It is worth mentioning that my version of Windows 7 Ultimate 64bit is the upgrade version for Windows Vista Ultimate 64bit. I have recently completely reformatted however and reinstalled Windows 7 straight from the upgrade disk onto a freshly formatted hard drive. I have experienced this issue both in Windows 7 and Vista before and after reformats in the past.

In fact, the very first day I received my system from the company that built it, I was experiencing this issue. I am beginning to suspect a fault Video Card or Power Supply.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-F869Y-WMBJ2-8D2QY
Windows Product Key Hash: 20MgexFkqAWBxvZgAN+sLR8zFAU=
Windows Product ID: 00426-OEM-9111101-28032
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {A5C0425B-4939-4CA2-B9A7-774677DC26AF}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A5C0425B-4939-4CA2-B9A7-774677DC26AF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8D2QY</PKey><PID>00426-OEM-9111101-28032</PID><PIDType>3</PIDType><SID>S-1-5-21-3519891061-1432647927-1205589964</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20110825000000.000000+000</Date></BIOS><HWID>50EB3D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-111-028032-02-1033-7600.0000-0112013
Installation ID: 002393769974913974312744738011227626057415187186205380
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 8D2QY
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/29/2013 7:00:57 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:12:2013 21:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAIAAAABAAEAAQABAAAAAgABAAEACrbm6ncWhL/AyYy3tGXKcbD9xMbqgg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            IntelR        AWRDACPI
  FACP            IntelR        AWRDACPI
  HPET            IntelR        AWRDACPI
  MCFG            IntelR        AWRDACPI
  HJKL            IntelR        AWRDACPI
  ZXCV            IntelR        AWRDACPI
  SSDT            INTEL        PPM RCM
My System SpecsSystem Spec
29 Jan 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Looks fine, let us know how things turn out.
My System SpecsSystem Spec
Reply

 Locale ID: 1033 BCCode: 117 -- Black Screen.




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