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Windows 7: BSOD while playing games or watching on fullscreen, 0x0000000a.

27 Jan 2013   #1
parzon

Windows 7 Ultimate x64
 
 
BSOD while playing games or watching on fullscreen, 0x0000000a.

Hi! I have problem, while I'm playing games or watch something on fullscreen I received an BSOD IRQL_NOT_LESS_OR_EQUAL 0x0000000a.
What I already did:
- updated graphic card drivers.
- changed RAM in slots.
- checked RAM via windows tool

I'll be very grateful if you'd help me.

P.S Sorry for my english, I'm from Poland


My System SpecsSystem Spec
.
28 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello parzon.

A search revealed that you are using nForce as the chipset driver, and that includes nvmf6264.sys as the network controller driver. You need to try to update nForce, as it contains not only the network controller, but also storage controller and a lot of other vital drivers.
Code:
fffff800`00b9c4c8  fffff880`06faeb1cUnable to load image \SystemRoot\system32\DRIVERS\nvmf6264.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvmf6264.sys
*** ERROR: Module load completed but symbols could not be loaded for nvmf6264.sys
 nvmf6264+0x28b1c
==========================================================================
fffff880`06f86000 fffff880`06fda080   nvmf6264 T (no symbols)           
    Loaded symbol image file: nvmf6264.sys
    Image path: \SystemRoot\system32\DRIVERS\nvmf6264.sys
    Image name: nvmf6264.sys
    Timestamp:        Thu Aug 12 17:16:06 2010 (4C63DEFE)
    CheckSum:         00064419
    ImageSize:        00054080
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Go to Drivers - Download NVIDIA Drivers, search for nForce, as per your motherboard's chipset specifications.


You need to update the display driver, too.
Code:
fffff880`09a00000 fffff880`09a5f000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Nov 17 01:09:13 2012 (50A69661)
    CheckSum:         00058D88
    ImageSize:        0005F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
There are some USBPORT.sys repeated issues. Do some general USB maintenance. For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results. And next time upload your MSINFO32.nfo file, too.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
28 Jan 2013   #3
parzon

Windows 7 Ultimate x64
 
 

Hi Arc! Thanks for your help, I did almost everything, but I can not download driver to my chipset, when I choose everything it shows me that "No certified downloads were found for this configuration. To include beta downloads in your search, click here.".

As you ask I'm including .nfo file.

Edit. I downloaded the from gigabyte site, tomorrow I'll see does it helps.
My System SpecsSystem Spec
.

28 Jan 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Your GPU is ATI Radeon HD 4600 Series. So you should be able to install the new versions of the display driver. If auto detect does not work, download it from the other link, and install it manually.

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Also update the MartinJoy and Xbox products drivers.
My System SpecsSystem Spec
29 Jan 2013   #5
parzon

Windows 7 Ultimate x64
 
 

I tried to play games today, but i got BSOD again.
My System SpecsSystem Spec
29 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff90004451e87, 2, 1, fffff800042d6ca6}

Probably caused by : ntkrnlmp.exe ( nt!KiIdleLoop+36 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffff90004451e87, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff800042d6ca6, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff8000450e100
GetUlongFromAddress: unable to read from fffff8000450e1c0
 fffff90004451e87 

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KiIdleLoop+36
fffff800`042d6ca6 80630700        and     byte ptr [rbx+7],0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

TRAP_FRAME:  fffff80000b9cbf0 -- (.trap 0xfffff80000b9cbf0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000113e86deab rbx=0000000000000000 rcx=0000000000000002
rdx=00000000000000b5 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800042d6ca6 rsp=fffff80000b9cd80 rbp=0000000000000002
 r8=000000003e86ddf6  r9=00000000017d7840 r10=0000000000112b51
r11=fffff80004451e80 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt!KiIdleLoop+0x36:
fffff800`042d6ca6 80630700        and     byte ptr [rbx+7],0 ds:00000000`00000007=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800042de569 to fffff800042defc0

STACK_TEXT:  
fffff800`00b9caa8 fffff800`042de569 : 00000000`0000000a fffff900`04451e87 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`00b9cab0 fffff800`042dd1e0 : fffffa80`05a01000 fffffa80`04bc7668 fffff800`04455ae0 fffff900`04451e80 : nt!KiBugCheckDispatch+0x69
fffff800`00b9cbf0 fffff800`042d6ca6 : fffff800`04451e80 fffff800`00000000 00000000`00000000 fffff880`04e9d588 : nt!KiPageFault+0x260
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x36


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiIdleLoop+36
fffff800`042d6ca6 80630700        and     byte ptr [rbx+7],0

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!KiIdleLoop+36

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be

FAILURE_BUCKET_ID:  X64_0xA_nt!KiIdleLoop+36

BUCKET_ID:  X64_0xA_nt!KiIdleLoop+36

Followup: MachineOwner
---------
Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.
My System SpecsSystem Spec
29 Jan 2013   #7
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
29 Jan 2013   #8
parzon

Windows 7 Ultimate x64
 
 

I ran Driver Verifier I cannot launch Windows normally, it always reboot at "Starting Windows" scereen, so I had to press F8 and select last known good configuration. I checked RAM with Starting Windows Repair tool, but i'll check with Memtest later.

Dsprague, here you are:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {2D396B7A-58C1-4A68-AE66-44CC0C94D8B0}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Tomek\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{2D396B7A-58C1-4A68-AE66-44CC0C94D8B0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4118723331-1505917151-3498200936</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M52L-S3P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20081231000000.000000+000</Date></BIOS><HWID>71693307018400F6</HWID><UserLCID>0415</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Środkowoeuropejski czas stand.(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65004</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Wersja usługi licencjonowania oprogramowania: 6.1.7601.17514

Nazwa: Windows(R) 7, Ultimate edition
Opis: Windows Operating System - Windows(R) 7, OEM_SLP channel
Identyfikator aktywacji: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Identyfikator aplikacji: 55c92734-d682-4d71-983e-d6ec3f16059f
Rozszerzony identyfikator PID: 00426-00178-926-600006-02-1045-7600.0000-1772011
Identyfikator instalacji: 004555861930280934039162694274626265646236590484892274
Adres URL certyfikatu procesora: http://go.microsoft.com/fwlink/?LinkID=88338
Adres URL certyfikatu komputera: http://go.microsoft.com/fwlink/?LinkID=88339
Adres URL licencji użytkowania: http://go.microsoft.com/fwlink/?LinkID=88341
Adres URL certyfikatu klucza produktu: http://go.microsoft.com/fwlink/?LinkID=88340
Częściowy klucz produktu: HYRR2
Stan licencji: początkowy okres prolongaty
Pozostało czasu: 36540 min (dni: 25)
Licznik pozostałych operacji przywrócenia pierwotnego stanu licencjonowania systemu Windows: 4
Godzina zaufana: 2013-01-29 17:16:06

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAwABAAEAAAACAAAAAwABAAEA6GEeDyBGEFkWt5IAqIsuv5qInsLCzoCmPJom6Q==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			GBT   		NVDAACPI
  FACP			GBT   		NVDAACPI
  HPET			GBT   		NVDAACPI
  MCFG			GBT   		NVDAACPI
  SSDT			PTLTD 		POWERNOW
My System SpecsSystem Spec
29 Jan 2013   #9
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Unfortunately it seems that your version of windows is a counterfeit, your product key matches with an Acer product key, but your system is a custom system. We can not provide service when you have an illegal install of windows. If you would like to format your drive and reinstall with a legitimate copy of windows and then provide us with a new WGA report we would be happy to continue with trouble shooting if the problem persists after the fresh install with a legit copy of windows.
My System SpecsSystem Spec
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 BSOD while playing games or watching on fullscreen, 0x0000000a.




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