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Windows 7: Multiple BSOD's no obvious pattern

27 Jan 2013   #1
chuckc

Windows 7 Home Premium 64bit
 
 
Multiple BSOD's no obvious pattern

For the last several weeks, I've started experiencing multiple bsod's. Since the laptop was 2 years old, I opted (after malware scans) just to wipe the drive and use HP's recovery tools to reimage to new condition. However, the BSOD's continued. Ran Memtest overnight with no errors. Ran Norton Recovery tool from USB boot, no malware/viruses found. Uninstalled norton and installed Microsoft Security essentials, but BSOD's continue.
Only thing unusual in this machine is an upgraded Seagate momentus xt hybrid drive and upgraded wireless card to access 5.2 ghz band.
Machine was getting fairly hot, so disassembled before the reimage and cleaned out a fairly dirty fan, temps great now.
Transfering files seems more troublesome, either usb/network (wired)/or eSATA), but that may just be a red herring.
Any help would be very much appreciated.


My System SpecsSystem Spec
.
27 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Symantec Extended File Attributes.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88001109ad4, fffff8800889cd70, 0}

Probably caused by : SYMEFA64.SYS ( SYMEFA64+3ead4 )

Followup: MachineOwner
---------
Uninstall Norton and all Symentec products using Norton Removal tool.

HP Mobile Data Protection System Disk Filter
Code:
fffff880`0889cb98  fffff880`01d2b18fUnable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
 hpdskflt+0x218f
Probably it is contributing to all the disk errors. Better you uninstall it. Follow Clean Up Factory Bloatware, with a special reference to the point #13.
Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up. If you stick with the tools and methods given you will get and keep a perfect install.
Intel Rapid Storage.
Code:
fffff880`0889cae8  fffff880`012ec656Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x50656
And it is very old.
Code:
fffff880`0129c000 fffff880`014a6000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Tue Apr 13 22:14:16 2010 (4BC49F60)
    CheckSum:         00090C73
    ImageSize:        0020A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download and install this one.

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
My System SpecsSystem Spec
27 Jan 2013   #3
chuckc

Windows 7 Home Premium 64bit
 
 

Done.

Did remove norton with the NRT, but reran just in case.

I was trying to avoid a clean install as the machine came with a corel paintshop pro that I wanted to keep, but if this keeps up I'll be forced to. May do a longer memtest as well.

I've came across this site several times trying to troubleshoot this myself. Very impressive community if I may say so. Will let you know how the changes went.
My System SpecsSystem Spec
.

28 Jan 2013   #4
chuckc

Windows 7 Home Premium 64bit
 
 

more crashing, did do a java update today as well.
My System SpecsSystem Spec
29 Jan 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

From the latest dumps, in both of those,
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff88007b49000, 1, fffff88001646f31, 0}


Could not read faulting driver name
Probably caused by : Ntfs.sys ( Ntfs!memset+61 )

Followup: MachineOwner
---------
And the HP Mobile Data Protection System Disk Filter is present there.
Code:
fffff880`01d5f000 fffff880`01d69000   hpdskflt   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\hpdskflt.sys
    Image name: hpdskflt.sys
    Timestamp:        Wed Apr 11 01:20:35 2012 (4F848F0B)
    CheckSum:         00015631
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Again I am suggesting, you need to follow the post #2
Quote:
HP Mobile Data Protection System Disk Filter
Code:
fffff880`0889cb98  fffff880`01d2b18fUnable to load image \SystemRoot\system32\DRIVERS\hpdskflt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hpdskflt.sys
*** ERROR: Module load completed but symbols could not be loaded for hpdskflt.sys
 hpdskflt+0x218f
Probably it is contributing to all the disk errors. Better you uninstall it. Follow Clean Up Factory Bloatware, with a special reference to the point #13.
Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up. If you stick with the tools and methods given you will get and keep a perfect install.
Otherwise, it is tough to stop the Ntfs.sys errors with a possible cause present.
My System SpecsSystem Spec
29 Jan 2013   #6
chuckc

Windows 7 Home Premium 64bit
 
 

Sorry, thought I did but turns out it can be alittle tricky and reinstall itself.

For anyone else finding this tread later, instructions on how to get rid of the HP Mobile Data Protection System:

Uninstalling HP Mobile Data Protection Sensor - HP Support Forum - 1311745

holding off on the reinstall, but if I get another blue screen, will do

Also, left memtest86+ running for 9 hours or so, and it was on the 7th cycle. Came back a 1/2 hour later, and the system had rebooted and I was at the windows logon screen. Anyone know if memtest would reboot for any valid reason? Hate to throw money at the problem, but may replace the memory.
My System SpecsSystem Spec
05 Feb 2013   #7
chuckc

Windows 7 Home Premium 64bit
 
 

OK, after one week and dumping norton, updating the intel storage drivers and finally getting the HP Mobile Data Protection System Disk Filter gone, no crashes!!!! I'll mark this one as solved. Thanks for your help...and its prompted me to start working with windbg
My System SpecsSystem Spec
05 Feb 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome
If you need practice with windbg, start taking threads
My System SpecsSystem Spec
Reply

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