Friend's Laptop BSOD's


  1. Posts : 35
    Windows 7 Ultimate x64
       #1

    Friend's Laptop BSOD's


    My friend has a laptop that he primarily plays video games on. Lately he's been getting random BSOD's.

    I had him run malware malbytes and microsoft security essentials, which both completed without finding any errors. Secondly I had him run a memtest and that too passed without any errors.

    I've attached his dump files.

    Any suggestions would be appreciated!
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    An old intel graphics driver. Two crash dumps show this result.
    Code:
    BugCheck 7F, {8, 80050031, 406f8, fffff8800544a054}
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+211054 )
    
    Followup: MachineOwner
    ---------
    fffff880`05239000 fffff880`05deace0   igdkmd64 T (no symbols)           
        Loaded symbol image file: igdkmd64.sys
        Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
        Image name: igdkmd64.sys
        Timestamp:        Tue Apr 05 08:40:07 2011 (4D9A880F)
        CheckSum:         00BBA30A
        ImageSize:        00BB1CE0
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it from Intel Download Center.

    A very old XBox USB wireless controller, and that is a well known cause of BSOD.
    Code:
    BugCheck 10D, {5, 0, 1024, fffffa800a3cc1f0}
    
    *** WARNING: Unable to verify timestamp for xusb21.sys
    *** ERROR: Module load completed but symbols could not be loaded for xusb21.sys
    Probably caused by : xusb21.sys ( xusb21+2888 )
    
    Followup: MachineOwner
    ---------
    fffff880`09bcf000 fffff880`09be1100   xusb21   T (no symbols)           
        Loaded symbol image file: xusb21.sys
        Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
        Image name: xusb21.sys
        Timestamp:        Fri Aug 14 03:40:17 2009 (4A848F49)
        CheckSum:         00020048
        ImageSize:        00012100
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it from Software Downloads | Microsoft Hardware.
      My Computer


  3. Posts : 35
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thanks for you help!
      My Computer


 

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