Windows 7: Friend's Laptop BSOD's

skribbz14 · 27 Jan 2013

My friend has a laptop that he primarily plays video games on. Lately he's been getting random BSOD's.

I had him run malware malbytes and microsoft security essentials, which both completed without finding any errors. Secondly I had him run a memtest and that too passed without any errors.

I've attached his dump files.

Any suggestions would be appreciated!

Arc · 28 Jan 2013

An old intel graphics driver. Two crash dumps show this result.

Code:

BugCheck 7F, {8, 80050031, 406f8, fffff8800544a054}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : igdkmd64.sys ( igdkmd64+211054 )

Followup: MachineOwner
---------
fffff880`05239000 fffff880`05deace0   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Tue Apr 05 08:40:07 2011 (4D9A880F)
    CheckSum:         00BBA30A
    ImageSize:        00BB1CE0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Intel Download Center.

A very old XBox USB wireless controller, and that is a well known cause of BSOD.

Code:

BugCheck 10D, {5, 0, 1024, fffffa800a3cc1f0}

*** WARNING: Unable to verify timestamp for xusb21.sys
*** ERROR: Module load completed but symbols could not be loaded for xusb21.sys
Probably caused by : xusb21.sys ( xusb21+2888 )

Followup: MachineOwner
---------
fffff880`09bcf000 fffff880`09be1100   xusb21   T (no symbols)           
    Loaded symbol image file: xusb21.sys
    Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
    Image name: xusb21.sys
    Timestamp:        Fri Aug 14 03:40:17 2009 (4A848F49)
    CheckSum:         00020048
    ImageSize:        00012100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Software Downloads | Microsoft Hardware.

skribbz14 · 28 Jan 2013

Thanks for you help!

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