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Windows 7: BSOD mostly while downloading torrents or not using laptop for while


28 Jan 2013   #1

Windows 7 Ultimate, Service pack 1 32 bit
 
 
BSOD mostly while downloading torrents or not using laptop for while

Hi There,
I have been having BSODs quite frequently in last weeks. Before it wasn't that frequent. Most of times as i noticed it happens whenever i launch torrent downloader. The day before yesterday, the computer actually won't start normally. Using blue screen viewer i figured out the issue was due to Avast and i am now able to run my computer normally after uninstalling the avast. However today again, the BSOD came back after i tried to launch the torrent downloader. I am attaching my dump file as the forum has mentioned. Please reply me back at your conveniently earliest time.

Thanks a lot!

DevD


My System SpecsSystem Spec
.

28 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please post the following report before we proceed:
My System SpecsSystem Spec
28 Jan 2013   #3

Windows 7 Ultimate, Service pack 1 32 bit
 
 

Code:
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {118DC5BB-0A5E-4904-8920-76E6F1615EAD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{118DC5BB-0A5E-4904-8920-76E6F1615EAD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2553051450-1107062901-1102811311</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 4732Z                   </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.07          </Version><SMBIOSVersion major="2" minor="5"/><Date>20091117000000.000000+000</Date></BIOS><HWID>05113207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Nepal Standard Time(GMT+05:45)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7601.0000-2652012
Installation ID: 010724803176523166529592716045591981670550355971569870
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 1/28/2013 9:17:00 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 12:28:2012 22:04
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEAJJT08KLAEF16f2bXOAtKo1B13D6KrR6CRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			PTLTD 			 APIC  
  FACP			INTEL 		CRESTLNE
  HPET			INTEL 		CRESTLNE
  BOOT			PTLTD 		$SBFTBL$
  MCFG			INTEL 		CRESTLNE
  SLIC			ACRSYS		ACRPRDCT
  SSDT			BrtRef		DD01BRT
  SSDT			BrtRef		DD01BRT
My System SpecsSystem Spec
.


28 Jan 2013   #4

Windows 7 Ultimate, Service pack 1 32 bit
 
 

I am not quite sure if you asked it to be submitted this way but i tried to follow the instructions.

Thanks,
DevD
My System SpecsSystem Spec
28 Jan 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I'm waiting for a confirmation from my friend if things on the report are OK.

In the meantime can you tell me why you're running two antiviruses?
My System SpecsSystem Spec
28 Jan 2013   #6

Windows 7 Ultimate, Service pack 1 32 bit
 
 

Actually i am not. While installing Avast i was of the view that i have uninstalled AVG completely but i discovered it later that AVG or its certain components were there. Then after the BSOD started to happen regularly which stopped only after i removed Avast under safe mode. Then i reinstalled avg to ensure i have at least one functional anti virus.
My System SpecsSystem Spec
28 Jan 2013   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hmm alright.

Upload a screenshot of your hard disk using CrystalDiskInfo:Make a hard drive test from the hard drive manufacturers website:Run Disk Check on your hard disk for file system errors and bad sectors on it:Hard drive test both short and long with: Also the DOS version of:
My System SpecsSystem Spec
28 Jan 2013   #8

Windows 7 Ultimate, Service pack 1 32 bit
 
 

Boy! that looks like some tasks. I am currently running out of juice in my laptop so will get back to you tomorrow hopefully with all the required details. Meanwhile, your help is much appreciated. Thank a ton!

Cheers!
My System SpecsSystem Spec
28 Jan 2013   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Alright, see you then.
My System SpecsSystem Spec
28 Jan 2013   #10

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)
 
 

The MGADiag report looks OK to me
My System SpecsSystem Spec
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 BSOD mostly while downloading torrents or not using laptop for while




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