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Windows 7: Random BSODs on a brand-new PC (ntoskrnl.exe)

15 Feb 2013   #51
rslembo

Windows 7 Ultimate x64
 
 

Another BSOD.
DV on.
Forgot about start logging HWinfo, sorry..


My System SpecsSystem Spec
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15 Feb 2013   #52
carwiz

Windows 7 Pro-x64
 
 

Turn off Windows automatic updates or set it to "Let me decide" until this diagnostic is finished. Do the same for Drivers. When the Intel Management Engine Interface returns as an update, right click on it and select "Hide". You don't ever want to load this again.

Uninstall Intel Management Engine Interface. (Again) Be sure to re-start.

I don't know what I was looking at before. Must have been the old file.
My System SpecsSystem Spec
15 Feb 2013   #53
rslembo

Windows 7 Ultimate x64
 
 

Windows updates are already manual.
Doing the same for drivers you mean this link right?

Just could not find where to Uninstall Intel MEI. (found it at devmgmt)
What's the problem with that?

Thanks!

edit:

Intel MEI is being installed automatic at reboot.
Even with manual Drivers option (if I followed the right tutorial)
Should I check to remove device driver when uninstalling it? (did that)

An exclamation mark for PCI simple communication controller is being shown.
Intel MEI appeared at Optional Windows Update, hid it.
My System SpecsSystem Spec
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15 Feb 2013   #54
carwiz

Windows 7 Pro-x64
 
 

From the Control Panel, open Programs and Features (or Add/Remove Programs from the index). See if it's listed. It should be something close to "Intel Management Engine Interface". After removal, it should ask you to restart. On restart, it should be removed from the startup programs.

MEI has hooks all over the place. Do not just remove the device driver. Un-Install it from the Programs and Features list of Installed Programs.
My System SpecsSystem Spec
15 Feb 2013   #55
rslembo

Windows 7 Ultimate x64
 
 

Programs and Features was clean, no Intel MEI item listed.
Just the exclamation mark for PCI simple communication controller is being shown.

Were any of the dump files related to it?
My System SpecsSystem Spec
15 Feb 2013   #56
carwiz

Windows 7 Pro-x64
 
 

It was showing up in the MSINFO. (shown below) If this is the old version, we need the complete BSOD package run everytime you provide a dump. Trying to chase old and new files is a wild goose chase. My poor Spanish language skills makes it hard enough already. I don't know anything about the PCI error. I have no information on it.
My System SpecsSystem Spec
16 Feb 2013   #57
rslembo

Windows 7 Ultimate x64
 
 

Those are actual files.
I always run the tool for BSOD complete package every time uploading a new dump.

Got 2 more BSOD an hour ago, uploading the data.
DV is still on.

Would you like me to download the English language pack and use it from now on?
Would it help?

The exclamation mark for PCI is the Intel MEI..
I got it's driver downloaded from Gigabyte, and when I search computer for the missing driver, it tries to install, then I cancel.
My System SpecsSystem Spec
17 Feb 2013   #58
rslembo

Windows 7 Ultimate x64
 
 

Uploading new dumps.
I may send RAM and CPU for RMA tomorrow.
Thanks!
My System SpecsSystem Spec
17 Feb 2013   #59
carwiz

Windows 7 Pro-x64
 
 

Do the bug checks begin right after starting the PC or after the system has run for a while?

The last couple of dumps were page pool and allocation errors in memory. I know you tested the individual modules but have you tried running with just one module? You might also try cleaning the memory module connections and slots. Use canned air to blow out the slots and alcohol on the modules. Make sure NO dust or lint remains in/on either. When setting the modules, re-seat 2-3 times to insure the connectors are wiped.

While you're in there, make sure none of the heat sink paste is on the motherboard.
My System SpecsSystem Spec
18 Feb 2013   #60
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Verifier itself didn't actually catch anything, but one thing I noticed was the Nvidia 3D control panel item showing up a lot. Do you have a 3D setup? If not, have you considered uninstalling the 3D portion of the Nvidia drivers if possible, or at least disabling them?

Other then that, the only other item I see frequently coming up is some Pokemon Tradein application. Unfortunately even the DV crashes aren't showing anything of worth, which kinda leads me to believe that we aren't dealing with a software problem but a hardware problem, which has been my suspicion since the beginning.


Btw, carwiz, pardon the miscommunication. I never meant to say that having proper airflow inside chassis wasn't necessary, I just meant to say that the CPU shouldn't really start heating so rapidly under high load if the temperature issue was from improper airflow. Having bad airflow will only exacerbate the issue further as well as carry its own set of problems, but I didn't believe the quick increase of temp on the CPU was attributed to it, since poor airflow would gradually increase the average CPU temp as the ambient air heats up.
My System SpecsSystem Spec
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 Random BSODs on a brand-new PC (ntoskrnl.exe)




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