Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSODs on a brand-new PC (ntoskrnl.exe)

28 Jan 2013   #1
rslembo

Windows 7 Ultimate x64
 
 
Random BSODs on a brand-new PC (ntoskrnl.exe)

Hi,

Bought a new computer a month ago, since then I've been having random BSODs from time to time, all related to the following: ntoskrnl.exe
Done fresh windows install twice, those BSODs keep coming after a while.
Recently updated bios, no results.
Already done some hardware tests, such as:

memtest86: running over 9 hours, no errors.
seatool: Seagate's HDD check, passed.
furmark: stressing the GPU, no problems.

I'm running Driver Verifier in the background, got 3 BSODs since that.
Razer DeathAdder mouse driver wouldn't let me go into Windows while being stressed by verifier (blue screen), so that's the only no-Microsoft driver that is not being stressed at the moment.
(Updated that driver too, the same happened)

Tried to analyse the .dmp files, but I guess I wasn't able to understand those.

Hope you guys could help me, as I've had enough trying to solve this by myself.

Thanks in advance!


My System SpecsSystem Spec
.
28 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello rslembo, disable driver now, and test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Uninstall BitDefender. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
My System SpecsSystem Spec
28 Jan 2013   #3
rslembo

Windows 7 Ultimate x64
 
 

Hello, Arc.
Thanks for the reply.

I've just done the following steps as you suggested:

- Disabled Driver Verifier
- Uninstalled BitDefender
- Scanned with MSE
- Scanned with MBAM

No problems with those, system is clean.

However, I had another BSOD in the meantime:

MEMORY_MANAGEMENT
0x1a
ntoskrnl.exe+7efc0

About memtest86+, I've already done all those tests, with each memory stick separately in each memory slot.
I guess we can assume they're all OK.
But, just to be sure, I'll be doing all of them again from now on.

Additional information:

- Ran chkdsk c: /f /r with no problems related.
- Ran sfc /scannow as Windows found a problem on "NlsData0045.dll" and could not repair it.

- Did some hardware stress tests S&M and Prime95 with Hiren's Boot Mini XP, all ok

Any other suggestion so we can go further with the problem?
Thanks for the help!
My System SpecsSystem Spec
.

29 Jan 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Without seeing the data, I cannot say anything
My System SpecsSystem Spec
29 Jan 2013   #5
rslembo

Windows 7 Ultimate x64
 
 

Arc, what else could I provide to you?

Left memtest86+ overnight with one stick at channel A1, no error reports.
I'll keep testing sticks and channels.

I'm attaching the last dump file about the MEMORY_MANAGEMENT yesterday.
Could you take a look at it?
Thanks!
My System SpecsSystem Spec
29 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by rslembo View Post
Arc, what else could I provide to you?
Nothing but the data as per Blue Screen of Death (BSOD) Posting Instructions .
My System SpecsSystem Spec
29 Jan 2013   #7
rslembo

Windows 7 Ultimate x64
 
 

Sure.
I'm without access to the computer ATM, sending you ASAP.
My System SpecsSystem Spec
29 Jan 2013   #8
rslembo

Windows 7 Ultimate x64
 
 

Hello, Arc.
I'm back with the data.
Got'em attached.
Thanks!
My System SpecsSystem Spec
29 Jan 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Checked it all, but found nothing. According to the parameters of your data, I searched in MSDN library too, but got nothing helpful there, too.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff781c0000000
Arg3: 000000000001bfd1
Arg4: 0001bfcf00037ba2
Bug Check 0x1A: MEMORY_MANAGEMENT (Windows Debuggers) says, An unknown memory management error occurred.

What can I suggest you that, you rum memtest with all the sticks together, for 8 hours. If it comes free from errors, it is definitely being caused by a driver, and verifier is unable to catch it. In this situation, better you go for a clean install.
My System SpecsSystem Spec
30 Jan 2013   #10
rslembo

Windows 7 Ultimate x64
 
 

Driver Verifier was unable to catch or was badly executed somehow? Should give it another try?
I'm still doing those memtest86+, almost finished one stick, no errors since.

Doing fresh Windows install when I backup the HDD data. Maybe today or tomorrow..
My System SpecsSystem Spec
Reply

 Random BSODs on a brand-new PC (ntoskrnl.exe)




Thread Tools




Similar help and support threads
Thread Forum
Win 7 x64, Random BSODs, ntoskrnl.exe mostly
Hey For a few days ive been getting blue screens pretty much everytime i start to play something or watch movies. Ive had this problem before but then it just suddently pretty much fixed itself. Doesnt usually happen while just browsing internet. Would appreciate if someone could check the logs,
BSOD Help and Support
Random different BSODs, ntoskrnl.exe
My friend has a Desktop PC that has some random BSODs and I decide to help him. Started on January and getting worse last month. After the forth BSOD I tried to find out the problem but it seems the problem not really exact. (Run WinDbg, got different results) Then I reinstalled motherboard,...
BSOD Help and Support
Random BSODs in brand new build
Hello. Just put together new HTPC and it is randomly crashing. OS: Windows 7 64-bit, OEM Retail Processor: AMD A8-3850 Graphics: Onboard MOBO: ASRock A75M-ITX Memory: Mushkin Silverline 8GB (2x4) HD: Western Digital Caviar Black 1 TB (WD1002FAEX) Blu-Ray/DVD: Lite-On internal (IHES112-04)
BSOD Help and Support
Random BSODs ntoskrnl.exe+26ee0 & ntoskrnl.exe+5063dc
I'm working on my parents computer and they are randomly receiving BSODs. They tell me they usually receive them when browsing the internet and running several other programs at once. They are using a Dell Studio XPS 7100 running Windows Home Premium. My guess is that the issue is driver...
BSOD Help and Support
Random BSODs, MEMORY_MANAGEMENT, ntoskrnl.exe
Hello, I was hoping someone could help me with a recurring BSOD issue. There doesn't seem to be any pattern as to when they occur; sometimes it will be a month in between instances, othertimes a day or a week. I've followed the instructions here: ...
BSOD Help and Support
Random BSODs ntoskrnl.exe
Thanks for reading and trying to help me solve this issue! I've had this problem since I first built this machine about 2 years ago, been getting random BSODs as the title suggests. Sometimes I can go a week without any errors, then I'll get one each day for 3 days in a row. About 2 months ago...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:40.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App