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Windows 7: Four BSODs in a week; no ideas

29 Jan 2013   #1
lcamps3

Windows 7
 
 
Four BSODs in a week; no ideas

Good day. I've a bit of a random crash problem. Last week Monday I got two BSODs. The first happened while I was watching a YouTube video, and the sound card seemed to crash (with the sound repeating loudly) and then the system crashed. After I restarted, it worked for a short while, then crashed again. I believe I'd just been Googling solutions that time. I ran a chkdsk at startup and it fixed quite a few errors, then used CCleaner to clean the Registry. Did a malware scan and cleared off 4 bits of adware.

I then went a week with absolutely no issues, then it happened again today. The first time I had just started playing a film in vlc, and the sound crashed first again. I did the same chkdsk/CCleaner combo. This time chkdsk took way longer, but only seemed to pick up on two errors, which it supposedly fixed. I left my computer unattended for half an hour or so, and came back to see it had BSODed again, fifteen minutes earlier. The only thread of commonality that I can think of is that Bittorrent was running at least three of the occasions, though I don't think anything was downloading on all four occasions.

I've attached the dump and the diagnostics info. Any help would be hugely appreciated.

I work from home and will be taking on a sizeable project next week. I really can't afford to be without my laptop!

Windows 7 | Lenovo W520 | i7 | 8GB RAM


My System SpecsSystem Spec
.
29 Jan 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SF

Please grab and post all files following: http://www.sevenforums.com/crashes-d...tructions.html

Code:
fffff880`0cf15000 fffff880`0cf49000   mfeavfk01.sy
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {28, 2, 0, fffff8800196f6fd}

Probably caused by : NETIO.SYS ( NETIO!RtlCopyBufferToMdl+1d )

Followup: MachineOwner
---------
McAfee is a frequent cause of BSOD-s, consider uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials (To test)Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.
Let us know the results.
My System SpecsSystem Spec
30 Jan 2013   #3
lcamps3

Windows 7
 
 

Hi,

Thanks for the prompt reply.
I think I've attached my mini-dump and analytics info above, as per the BSOD post requirements.

I've removed McAfee (though I had to use another tool, as it was the Enterprise version) without any apparent issues, and restarted as needed. Incidentally, I only had McAfee installed because my wife needed it to run some software to work remotely from home a couple of days ago. My laptop is more powerful than hers, so she used mine instead. Usually I use AVG Free though. Would you recommend I use Security Essentials instead?

I've run a System File Check and it reported no issues, so all clear there. The Disk Check returned two errors and supposedly fixed them. I've also drastically reduced the number of items on startup. That said, simply removing McAfee made the system boot in a flash.

Hopefully McAfee was the source of whatever conflict led to the BSOD, because nothing else has turned up any significant issues. Come to think of it, it was installed three days before the first couple of BSODs, so I should have suspected it at the outset.

I'll be using the machine as usual today, and if the problem crops up again in the next couple of days, I'll post updated information.
Thank you so much for the assistance thus far!
My System SpecsSystem Spec
.

30 Jan 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

We've faced a number of issues with antivirus programs while troubleshooting BSOD-s but none (as far as I remember) or a very few with users of MS Security Essentials. Avast Free and AVG Free may be a bit of OK in that list...

Anyway, let us know how things turn out!
My System SpecsSystem Spec
30 Jan 2013   #5
lcamps3

Windows 7
 
 

May well replace AVG with Security Essentials then. Thanks! Will let you know how it goes over the coming days.
My System SpecsSystem Spec
11 Feb 2013   #6
lcamps3

Windows 7
 
 

Just quickly, the problem hasn't returned, so thanks for the assistance!
My System SpecsSystem Spec
11 Feb 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

That's great. Thanks for the update

Should you have any further issues, just post here!
My System SpecsSystem Spec
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 Four BSODs in a week; no ideas




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