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Windows 7: BSOD Issues; Memory_Management, dxgmms1.sys, +Others

29 Jan 2013   #1
ArrogantFool

Windows 7 Home Premium 64bit
 
 
BSOD Issues; Memory_Management, dxgmms1.sys, +Others

Since I purchased my computer in May of 2012, I have been having a lot of BSOD issues.

The main errors that I can remember are:

Memory Management
IRQL Not Less Than Or Equal
PAGE_FAULT_IN_NONPAGED_AREA

and the only driver or whatever that is ever listed is dxgmms1.sys


When I noticed this happening, I was of course using the computer, often playing various games or watching movies/videos through VLC Media Player or online, like Netflix. Originally it seemed to happen most often when I was utilizing a second display (a LCD TV connected via HDMI to DVI cable) with a video on one display and a game on the other, but the errors were not exclusive to this use (the second display is always plugged in, however, though at times it does not register that the second display is plugged in, not sure if this issue is related but there you go).

It has also happened when I was away from the computer, not actively doing anything on the system, ie downloading things via uTorrent or the system simply sitting there, possibly with Chrome open to pages other times with nothing at all open or running. ie I have woken up or come home from work to find the a message stating "Windows has recovered from a crash..." etc or simply walked away from the system for a moment and found the error upon my return.

It has also occurred whilst I was listening to music, both streaming via Google Play and with Windows Media Player.


In my attempts to remedy the issues, I ran programs to record temperatures to see if anything was over heating around the time of the crashes but I could find no such correlation. I ran memtest and it reported no errors and in a final attempt, I reinstalled Windows. The reinstall has seemed to reduce the number of BSODs I have received but has not eliminated them. Both prior to the reinstall and after I have updated all drivers to the best of my knowledge. During the majority of the BSOD issues prior to the reinstallation, the built in graphics card did have an out of date driver but the issues continued to occur after the driver was updated. I have also uninstalled the 3D drivers for my graphics card in hope that these were causing the issues but they still occur.

There does not seem to be anything triggering the BSODs that I can tell nor do they always happen under the same circumstances. I have played a game for hours before receiving one and later played the same game only to receive on within 30 minutes or so of starting. Generally when I do receive one, I receive several subsequently and then none at all.

Any help at all from this would be greatly appreciated. I am willing to do nearly anything to fix this issue! (even if that involves repeating steps, but I hope reinstalling Windows is not needed further).


Thank you


My System SpecsSystem Spec
.
30 Jan 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to SevenForums.

Please uninstall this software for troubleshooting purpose:
Code:
Start Menu\Programs\PeerBlock	Public:Start Menu\Programs\PeerBlock	Public
Update this driver:
Code:
Rt64win7
start             end                 module name
fffff880`07800000 fffff880`0788d000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Tue Aug 23 19:55:41 2011 (4E53B15D)
    CheckSum:         00097338
    ImageSize:        0008D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Source and Description: Driver Reference Table - Rt64win7.sys

Methods for reinstalling:

Upgrading drivers for pre-existing device
  1. Open Driver Install - Device Manager
  2. In the Device Manager locate the device you wish to update the drivers for/look for a
  3. Right-click the device and click Properties.
  4. In the Properties window click the Driver tab.
  5. Click the Update Driver button.
  6. In the Hardware Update Wizard point Windows to the location of the updated drivers on your hard drive
Once drivers have been installed reboot.

OR

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
Roll back to a last known stable display driver for your video card.
Video Card - Stress Test with Furmark:Monitor your temps during these tests:
warning   Warning
Video Stress with Furmark can damage your card if temperatures are not been taken care of.

Video Memory stress test for 20 passes at least:Go through this link as well:Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.
If the above does not bring stability test RAM in the following manner:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

Let us know the results.
My System SpecsSystem Spec
10 Feb 2013   #3
ArrogantFool

Windows 7 Home Premium 64bit
 
 

I have not found any errors in any of the tests I have done. Attached are the two screenshots of test results. The FurMark test caused no artifacts or over heating or any other issues.

The problems may be above my expertise level to figure out/fix
My System SpecsSystem Spec
.

10 Feb 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Let's run driver verifier and see if it catches any misbehaving drivers:
My System SpecsSystem Spec
13 Apr 2013   #5
ArrogantFool

Windows 7 Home Premium 64bit
 
 

I may have found the problem...

My system may be over heating... I opened the side panel and put a box fan there and haven't had any BSODs since and have been putting it through all the paces that caused the most BSODs (playing a game on the main screen and watching a movie on the secondary monitor).

I will advise if there are more BSODs even with the fan
My System SpecsSystem Spec
13 Apr 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I see. Thanks for the update.
My System SpecsSystem Spec
15 Apr 2013   #7
ArrogantFool

Windows 7 Home Premium 64bit
 
 

OK! We could probably mark this as solved because due to my insane amount of lack of experience I finally decided to just unplug one (randomly) of the memory sticks to see if anything changed and so far I haven't had a BSOD in 31 hours, which is a record (at least for those times when the computer was turned on).

Hopefully I don't have any other issues, though I am confused as to how the memory could be the issue but memtest not come back with errors.
My System SpecsSystem Spec
15 Apr 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by ArrogantFool View Post
OK! We could probably mark this as solved because due to my insane amount of lack of experience I finally decided to just unplug one (randomly) of the memory sticks to see if anything changed and so far I haven't had a BSOD in 31 hours, which is a record (at least for those times when the computer was turned on).

Hopefully I don't have any other issues, though I am confused as to how the memory could be the issue but memtest not come back with errors.
It happens. That's why memtests aren't always reliable. Sometimes errors can show up after 20/22 passes and sometimes never. So the best practice would be to get a new pair of RAM or borrow from someone.

Glad you got it sorted anyway and a job well done!
My System SpecsSystem Spec
15 Apr 2013   #9
ArrogantFool

Windows 7 Home Premium 64bit
 
 

SHould I replace both sticks or just the one that I removed? I may be able to get one or both replaced by warranty
My System SpecsSystem Spec
15 Apr 2013   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

If you can, get tem both replaced by a kit. A kit is tested to ensure both sticks work well together. As strange as it may seem, sometimes 2 sticks of ram just don't work well together even if they are the same model and size. When running memtest, remember we are checking the ram sticks as well as the dimm slots the memory fit in. On occasion, the memory can be good, but the dimm slot can be bad. Memtest is not infallible, but it is the best test we have. It is correct in about 98% of the cases, but does miss things sometimes. Are they the same sticks that came with the computer or have you changed memory. Make sure they are compatible with you computer.
My System SpecsSystem Spec
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 BSOD Issues; Memory_Management, dxgmms1.sys, +Others




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