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Windows 7: Microsoft Scam - now i cant log in and my screen is upside down

30 Jan 2013   #1
hurling

windows 7
 
 
Microsoft Scam - now i cant log in and my screen is upside down

My father got a call from "Microsoft" saying he had a virus and they got him to go to a website. After he realised it was a scam his computer screen fliped upside down and he can no longer log into his computer. Please can someone help me fix this


My System SpecsSystem Spec
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30 Jan 2013   #2
Slartybart

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
 
 

Avoid Phone Scams | Cybercriminal Tech Support Scam | Security Threats

If you have access to another machine, you could try booting and scanning Dad's machine after you create the WDO boot. I'm sure someone nearby will let you create the disc, or a library perhaps
What is Windows Defender Offline?
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30 Jan 2013   #3
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello hurling and welcome to Seven Forums.

I think I'd start by running Windows Defender Offline to check for malware. This is a bootable disk and needs to be created on a machine that isn't infected. Also, the machine used to create the WDO disk must be the same architecture as the infected machine (if your father's computer is running a 64-bit version of Windows 7 then the other machine must also be running 64-bit.

Windows Defender Offline

If this returns the computer to an operating status scan with additional free on-demand scanners below. If the machine doesn't return to operating stuatus, see if you can access Safe Mode with Networking through the Advanced Boot Options menu.

Advanced Boot Options

If you can, run some free on-demand scanners such as these:

Malwarebytes

ESET Online Scanner (website was down for routine maintenance but should be up soon)

HitmanPro

SuperAntispyware

You could also try to use System Restore and roll back the computer to an earlier date/time.

System Restore
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30 Jan 2013   #4
richnrockville

Windows 7 Pro x64 SP1
 
 

FWIW: Some graphic cards support the ctrl+alt+left arrow to change the orientation of the screen.

Rich
My System SpecsSystem Spec
29 Apr 2015   #5
Hacb

Windows 7 Enterprise x64
 
 

Quote   Quote: Originally Posted by hurling View Post
he can no longer log into his computer.
most scammers may change the password but from the videos and articles i have seen, they will mostly go for a really dumb password like 1234
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29 Apr 2015   #6
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

I would try safe mode, right click on the desktop > screen resolution and set the screen to Landscape.
My System SpecsSystem Spec
29 Apr 2015   #7
Sunny Beach

Windows 7 Home Premium x64
 
 

Why are you digging up a 2 year old thread?
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29 Apr 2015   #8
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

LOL, good question. I did not see the date. My bad eyes got to me again.
My System SpecsSystem Spec
01 Jun 2015   #9
Stevekir

Windows 7 Home Premium 64bit
 
 

This has just happened to me. A huge shock. Solved it by restoring to an earlier Restore Point.

But what techie at Microsoft thought it would be a good idea to offer this to users, and why?
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 Microsoft Scam - now i cant log in and my screen is upside down




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