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Windows 7: BSOD only when playing games, help please.

30 Jan 2013   #1
ProChargedStang

windows 7 64 bit
 
 
BSOD only when playing games, help please.

I get BSOD only when playing games. Alienware Mx17 R1. Attached DMP files and system info, I hope that is everything. THANK-YOU for any help!! getting desperate here.

Here is some info:


==================================================
Dump File : 013013-13790-01.dmp
Crash Time : 1/30/2013 11:14:27 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02ecb5e9
Parameter 3 : fffff880`009a9998
Parameter 4 : fffff880`009a9200
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+b65e9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17118 (win7_gdr.120830-0334)
Processor : x64
Crash Address : ntoskrnl.exe+b65e9
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\013013-13790-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,568
==================================================

==================================================
Dump File : 012913-23462-01.dmp
Crash Time : 1/29/2013 10:22:47 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02cb083e
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+b401
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012913-23462-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,568
==================================================

==================================================
Dump File : 012813-20482-01.dmp
Crash Time : 1/28/2013 2:31:25 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa7f`ffffffd0
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02c8e073
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+ac10d
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012813-20482-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,632
==================================================


==================================================
Dump File : 012413-33337-01.dmp
Crash Time : 1/24/2013 3:48:30 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa7f`ffffffd0
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02cd5ae3
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17118 (win7_gdr.120830-0334)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012413-33337-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,632
==================================================


My System SpecsSystem Spec
.
30 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello ProChargedStang.

Synaptic Touch Pad Driver
Code:
fffff880`009a9738  fffff880`03b5fd22Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 SynTP+0x9d22
And it is very old.
Code:
fffff880`03b56000 fffff880`03b9f000   SynTP    T (no symbols)           
    Loaded symbol image file: SynTP.sys
    Image path: \SystemRoot\system32\DRIVERS\SynTP.sys
    Image name: SynTP.sys
    Timestamp:        Wed Jul 15 03:06:36 2009 (4A5CFA64)
    CheckSum:         00048B8F
    ImageSize:        00049000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Drivers | Synaptics.

A search revealed that you are using nForce as the chipset driver, and that includes nvstor64.sys as the storage controller driver. You need to try to update nForce, as it contains not only the storage controller, but also network controller and a lot of other vital drivers.
Code:
fffff880`0106a000 fffff880`010a9000   nvstor64 T (no symbols)           
    Loaded symbol image file: nvstor64.sys
    Image path: \SystemRoot\system32\DRIVERS\nvstor64.sys
    Image name: nvstor64.sys
    Timestamp:        Fri Apr 09 14:52:41 2010 (4BBEF1E1)
    CheckSum:         0003FFC4
    ImageSize:        0003F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
And it is failing.
Code:
fffff880`009a9720  fffff880`0107f964*** WARNING: Unable to verify timestamp for nvstor64.sys
*** ERROR: Module load completed but symbols could not be loaded for nvstor64.sys
 nvstor64+0x15964
fffff880`009a9728  fffff880`01075340 nvstor64+0xb340
Go to Drivers - Download NVIDIA Drivers, search for nForce, as per your motherboard's chipset specifications.

Nvidia display driver.
Code:
fffff880`009a9058  fffff880`04408077 dxgmms1!VidSchDdiNotifyInterruptWorker+0xef
fffff880`009a9060  fffff880`0ff205efUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xbd5ef
We cannot suggest you to get the latest WHQL, as it is known to be buggy. Get another one known stable version of display driver.
Let us know the results. Next time, upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Another question. Do you use cyberlink products?
My System SpecsSystem Spec
30 Jan 2013   #3
ProChargedStang

windows 7 64 bit
 
 
Thank-you

Hey thank-you for the response. I used DriverFusion to update the drivers but I still got a BSOD after playing a game. Here is the latest dump file. No, I dont use any Cyberlink.
My System SpecsSystem Spec
.

30 Jan 2013   #4
ProChargedStang

windows 7 64 bit
 
 

Oh sorry and here is the other file you wanted.
My System SpecsSystem Spec
30 Jan 2013   #5
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Pleas install service pack 1 it has a number of stability fixes and also helps prevent malicious attacks:

Learn how to install Windows 7 Service Pack 1 (SP1)

Also please run Memtest86+ here's a tutorial on that

RAM - Test with Memtest86+

Please get rid of:

Code:
Start Menu\Programs\RegClean Pro
there is no need for registry cleaners they will do more harm than good
My System SpecsSystem Spec
30 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by ProChargedStang View Post
No, I dont use any Cyberlink.
You use two different cyberlink products. I was behind the 000 driver actually. Other than cyberlink, I would have treated it as a malware.

Uninstall them all.
Code:
Start Menu\Programs\Advanced System Optimizer 3    Public:Start Menu\Programs\Advanced System Optimizer 3    Public
Start Menu\Programs\Advanced System Optimizer 3\Backup and Recovery
Start Menu\Programs\Advanced System Optimizer 3\Common Problem Fixers 
Start Menu\Programs\Advanced System Optimizer 3\Disk Tuneup
Start Menu\Programs\Advanced System Optimizer 3\Regular Maintenance
Start Menu\Programs\Advanced System Optimizer 3\Security and Privacy
Start Menu\Programs\Advanced System Optimizer 3\Windows Optimization
Just like RegClean Pro, them all are some unwanted harmful junks.

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and touchpad driver SynTP.
  5. Apply > OK
  6. Accept the restart.
A search revealed that you are using nForce as the chipset driver, and that includes nvstor.sys as the storage controller driver. You need to try to update nForce, as it contains not only the storage controller, but also network controller and a lot of other vital drivers.
Code:
fffff880`010e8000 fffff880`01127000   nvstor64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvstor64.sys
    Image name: nvstor64.sys
    Timestamp:        Fri Apr 09 14:52:41 2010 (4BBEF1E1)
    CheckSum:         0003FFC4
    ImageSize:        0003F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

------------------------------------------------------------------------------------------------
fffff880`042ce000 fffff880`04321a80   nvmf6264   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvmf6264.sys
    Image name: nvmf6264.sys
    Timestamp:        Fri Mar 05 06:34:39 2010 (4B9058A7)
    CheckSum:         000565B2
    ImageSize:        00053A80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Go to Drivers - Download NVIDIA Drivers, search for nForce, as per your motherboard's chipset specifications.


Update the Audio driver. IDT (SigmaTel) High Definition Audio CODEC.
Code:
fffff880`04f46000 fffff880`04fc9000   stwrt64    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\stwrt64.sys
    Image name: stwrt64.sys
    Timestamp:        Mon Nov 29 11:29:28 2010 (4CF34140)
    CheckSum:         0008BB2C
    ImageSize:        00083000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get it from Freescale Search

Update the touchpad driver.
Code:
fffff880`03aba000 fffff880`03b03000   SynTP      (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\SynTP.sys
    Image name: SynTP.sys
    Timestamp:        Wed Jul 15 03:06:36 2009 (4A5CFA64)
    CheckSum:         00048B8F
    ImageSize:        00049000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get it from Drivers | Synaptics.

Update the Broadcom 802.11n Network Adapter driver.
Code:
fffff880`048f6000 fffff880`04b9e000   bcmwl664   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Wed Jul 08 06:15:04 2009 (4A53EC10)
    CheckSum:         002A9BAD
    ImageSize:        002A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Search for OEM.

Let us know the results.
My System SpecsSystem Spec
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 BSOD only when playing games, help please.




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