0x0F4 when trying to create restore point, 0x1E randomly.

DRPCs · 30 Jan 2013

Hello all, I'm getting stumped on the AIO desktop I'm working on. My friend first complained that her 'internet is not working'. Which turned out to be a few trojans and viruses, but they're cleaned and gone now. I'm facing two BSOD, one (0x01E) randomly, and one (0x0F4) while trying to create a restore point. I believe it has to do something with the hard drive because when I would get the 0x01E BSOD, it sounded like the hard drive was active. Attached is the info from sevenforums tool.

x BlueRobot · 30 Jan 2013

Code:

BugCheck 1E, {ffffffffc0000005, fffff800033bd6ea, 1, 18}

Probably caused by : ntkrnlmp.exe ( nt!ObpCreateHandle+29a )

Code:

Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

Code:

1: kd> !error ffffffffc0000005
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

Update BIOS (if possible):

Code:

BiosVendor = Dell Inc.
BiosVersion = A05
BiosReleaseDate = 10/28/2009

Run some hard-drive diagnostics and follow these steps:

Hard Drive Diagnostic Procedure

Find your hard-drive manufacturer and run their tests.

Additional Tests:

Post a screenshot of Crystal Disk Info summary:

Screenshots and Files - Upload and Post in Seven Forums

Make sure you have the latest firmware for SSD, and ensure all the SATA and Power cables are connected to the drive.

Check for any file system errors and bad sectors using Option #2 of:

Disk Check

Use this command with Disk Check:

Code:

chkdsk C: /f /r

DRPCs · 30 Jan 2013

x BlueRobot said:

Update BIOS (if possible):

BIOS updated from A05 to A06

x BlueRobot said:

Run some hard-drive diagnostics and follow these steps:

Hard Drive Diagnostic Procedure

Find your hard-drive manufacturer and run their tests.

Ran WD's diagnostic, nothing found. Ran SeaTools, passed.

x BlueRobot said:

Additional Tests:
CrystalDiskInfo - Software - Crystal Dew World
Post a screenshot of Crystal Disk Info summary:

attached

x BlueRobot said:

Check for any file system errors and bad sectors using Option #2 of:

Disk Check

Use this command with Disk Check:

Code:

chkdsk C: /f /r

attached

Thank you for the reply. I ran a memtest earlier today with 0 faults. I had to give the computer back tonight, so I'll mark it as solved. If I get it back, I'll reopen it.

x BlueRobot · 31 Jan 2013

chkdsk should have produced a log file, which can be found within the Event Viewer:

Check Disk (chkdsk) - Read Event Viewer Log

How many passes did you run MemTest86+ for?

0x0F4 when trying to create restore point, 0x1E randomly.

0x0F4 BSOD when trying to create restore point, 0x1E randomly.