BSOD error 0x0000009f (DUMP FILE)

x BlueRobot said:

Your welcome, what was the results of Malwarebytes?

Hi, only 1 result:
PUP.FCTPlugin (it's a Registry Key).
I don't know what it is...

Could you please upload your Malwarebytes log file, which is created at the end of the test.

Start > Open Malwarebytes > Logs

I couldn't find anything regarding the registry key with Microsoft's Malware Encyclopedia, but one article suggested that PUP means Possibly Unwanted Program, and was linked to a registry key used by Google Chrome.

Scan with:

• Anti-rootkit utility TDSSKiller

x BlueRobot said:

Could you please upload your Malwarebytes log file, which is created at the end of the test.

Start > Open Malwarebytes > Logs

I couldn't find anything regarding the registry key with Microsoft's Malware Encyclopedia, but one article suggested that PUP means Possibly Unwanted Program, and was linked to a registry key used by Google Chrome.

Scan with:

• Anti-rootkit utility TDSSKiller

No threats with Anti-rootkit TDSSKiller

My Malwarebytes antimalware log:
Malwarebytes Anti-Malware 1.70.0.1100
Malwarebytes : Free anti-malware download

Versione database: v2013.01.31.09

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Nazareno :: DESKTOPZ1 [limitato]

31/01/2013 23:24:55
mbam-log-2013-01-31 (23-24-55).txt

Tipo di scansione: Scansione veloce
Opzioni di scansione attive: Memoria | Esecuzione automatica | Registro | File di sistema | Euristica/Extra | Euristica/Shuriken | PUP | PUM
Opzioni di scansione disattivate: P2P
Elementi esaminati: 209039
Tempo impiegato: 4 minuti, 23 secondi

Processi rilevati in memoria: 0
(non sono stati rilevati elementi nocivi)

Moduli di memoria rilevati: 0
(non sono stati rilevati elementi nocivi)

Chiavi di registro rilevate: 2
HKLM\SOFTWARE\Google\Chrome\Extensions\kincjchfokkeneeofpeefomkikfkiedl (PUP.FCTPlugin) -> Nessuna azione intrapresa.
HKCR\AppID\{186E19A3-B909-4F48-B687-BB81EB8BC7CE} (Trojan.BHO) -> Spostato in quarantena ed eliminato con successo.

Valori di registro rilevati: 0
(non sono stati rilevati elementi nocivi)

Voci rilevate nei dati di registro: 0
(non sono stati rilevati elementi nocivi)

Cartelle rilevate: 0
(non sono stati rilevati elementi nocivi)

File rilevati: 0
(non sono stati rilevati elementi nocivi)

(fine)

Considerable keys of register:
2 HKLM \ SOFTWARE \ Google \ Chrome \ Extensions \ kincjchfokkeneeofpeefomkikfkiedl (PUP. FCTPlugin) -> No action Undertaken.
HKCR \ AppID \ {186E19A3-B909-4F48-B687-BB81EB8BC7CE} (Trojan. BHO) -> Moved in quarantine and eliminated with success.

What extensions are using with Google Chrome? I also see, that you had a trojan too, I'm glad that has been removed.

x BlueRobot said:

Considerable keys of register:
2 HKLM \ SOFTWARE \ Google \ Chrome \ Extensions \ kincjchfokkeneeofpeefomkikfkiedl (PUP. FCTPlugin) -> No action Undertaken.
HKCR \ AppID \ {186E19A3-B909-4F48-B687-BB81EB8BC7CE} (Trojan. BHO) -> Moved in quarantine and eliminated with success.

What extensions are using with Google Chrome? I also see, that you had a trojan too, I'm glad that has been removed.

I don't have extensions in Chrome, I made a check in Chrome --> Tools --> Extensions

PUP. FCTPlugin is linked to Facetheme Toolbar, it's most probably a form of spyware which manged to get bundled or slip in with a download without you noticing, since you don't have extensions it's probably best to remove it.

x BlueRobot said:

PUP. FCTPlugin is linked to Facetheme Toolbar, it's most probably a form of spyware which manged to get bundled or slip in with a download without you noticing, since you don't have extensions it's probably best to remove it.

Removed.

During last days there weren't BSODs. Probably it was the USB3 driver.

Thank you very much x BlueRobot !

Your welcome, leave this thread open for about a week, and if no problems occur within that time, then you can mark the thread as solved :)

Ok,
I'll do. :)

Bye,
Nazza