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Windows 7: BSOD error 0x0000009f (DUMP FILE)

30 Jan 2013   #1
Nazza

Windows 7 Ultimate 64
 
 
BSOD error 0x0000009f (DUMP FILE)

Hi all,
my PC has shown BSOD several times during last month (it never did in about 2 years).

My system is based on Seven Utimate 64, MSE installed and updated.

The error shown is 0x0000009f. It could be related to the fact that I use to hybernate ?

Programs running when I hybernate:
  • SkyDrive
  • Dropbox
  • Google Drive
  • Torrent
  • Skype
  • LogMeIn

The only changes in my configuration was that some weeks ago I installed SkyDrive and changed my mouse with a new one (by Microsoft), but I don't think it could be the cause.

Thank you for your support !
Nazza


My System SpecsSystem Spec
.
30 Jan 2013   #2
x BlueRobot

 

Code:
BugCheck 9F, {3, fffffa80076063f0, fffff80000b9c3d8, fffffa800af8d990}

*** WARNING: Unable to verify timestamp for asmthub3.sys
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
Probably caused by : asmthub3.sys
Code:
0: kd> lmvm asmthub3
start             end                 module name
fffff880`0829a000 fffff880`082bc000   asmthub3 T (no symbols)           
    Loaded symbol image file: asmthub3.sys
    Image path: \SystemRoot\system32\DRIVERS\asmthub3.sys
    Image name: asmthub3.sys
    Timestamp:        Wed Dec 08 10:14:14 2010 (4CFF5A76)
    CheckSum:         0001E06C
    ImageSize:        00022000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your ASMedia USB 3.0 Hub driver is rather outdated, and seems to be causing a few issues, it is best to update it from here:What is the brand of your computer? Where is your Windows 7 sourced from? Was it pre-installed or did you install it yourself?
My System SpecsSystem Spec
30 Jan 2013   #3
Nazza

Windows 7 Ultimate 64
 
 

I assembled the PC and installed Seven (Microsoft download regularly licensed) by myself.

My hardware:
  • Asus P8H61-I (ASUS - - ASUS P8H61-I)
  • Intel i3-2100
  • RAM GSkill F3-10666CL7-4GBHX (X2)
  • HD Samsung Spinpoint F3

You are right, my USB3 driver was outdated, now I have updated (taken from ASUS website).

Recently I have connected an USB3 external HD, but the BSOD appears even if it is turned off...
My System SpecsSystem Spec
.

31 Jan 2013   #4
x BlueRobot

 

Could you please upload the new dump file, using the same method as you did before?
My System SpecsSystem Spec
31 Jan 2013   #5
Nazza

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Could you please upload the new dump file, using the same method as you did before?
Hi, here my new dump file.
Thank you
My System SpecsSystem Spec
31 Jan 2013   #6
x BlueRobot

 

Code:
BugCheck 9F, {3, fffffa80076063f0, fffff80000b9c3d8, fffffa800af8d990}

*** WARNING: Unable to verify timestamp for asmthub3.sys
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
Probably caused by : asmthub3.sys
Code:
0: kd> lmvm asmthub3
start             end                 module name
fffff880`0829a000 fffff880`082bc000   asmthub3 T (no symbols)           
    Loaded symbol image file: asmthub3.sys
    Image path: \SystemRoot\system32\DRIVERS\asmthub3.sys
    Image name: asmthub3.sys
    Timestamp:        Wed Dec 08 10:14:14 2010 (4CFF5A76)
    CheckSum:         0001E06C
    ImageSize:        00022000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I think the crash may have not been saved, make sure a Minidump has been configured to be saved:Uninstall Daemon Tools:

Code:
Start Menu\Programs\DAEMON Tools Lite
Daemon Tools uses a driver called sptd.sys, which is known to cause BSODs with Windows 7. It is recommend you remove this program, and use Windows own in-built features or MagicISO.

Anything associated with the manufacturer is usually just bloatware, which can slow down and corrupt your system, it's best to remove:

Code:
Start Menu\Programs\ASUS
Start Menu\Programs\ASUS\PC Diagnostics
I can't see any AV program installed either;

Install and perform full scans with: Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
31 Jan 2013   #7
Nazza

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
I think the crash may have not been saved, make sure a Minidump has been configured to be saved:
My system is configured to create Kernel Memory Dump. It's necessary to create a Small Memory Dump ?
Anyway no BSOD since yesterday.

Quote   Quote: Originally Posted by x BlueRobot View Post
Uninstall Daemon Tools:
Uninstalled.

Quote   Quote: Originally Posted by x BlueRobot View Post
Anything associated with the manufacturer is usually just bloatware, which can slow down and corrupt your system, it's best to remove:
Code:
Start Menu\Programs\ASUS
Start Menu\Programs\ASUS\PC Diagnostics
Uninstalled

Quote   Quote: Originally Posted by x BlueRobot View Post
I can't see any AV program installed either;
I use MSE, daily updated.

Quote   Quote: Originally Posted by x BlueRobot View Post
Install and perform full scans with:
Malwarebytes : Free anti-malware download
I'm going to do immediately.
My System SpecsSystem Spec
31 Jan 2013   #8
x BlueRobot

 

A small Minidump should be adequate enough for your situation, and a Kernel Memory dump will not be able to be attached directly to this forum, it would have to be uploaded to a file sharing website, such as DropBox or SkyDrive.

Thanks for carrying out the other steps
My System SpecsSystem Spec
31 Jan 2013   #9
Nazza

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
A small Minidump should be adequate enough for your situation, and a Kernel Memory dump will not be able to be attached directly to this forum, it would have to be uploaded to a file sharing website, such as DropBox or SkyDrive.

Thanks for carrying out the other steps
Thank you very much !

I have configured my system to save Minidump on BSOD.
My System SpecsSystem Spec
01 Feb 2013   #10
x BlueRobot

 

Your welcome, what was the results of Malwarebytes?
My System SpecsSystem Spec
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