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Windows 7: Windows 7 - Random BSOD

30 Jan 2013   #1
Annabell

Windows 7 Home Premium 32bit
 
 
Windows 7 - Random BSOD

Help, please. I beg you. I'm pretty computer illiterate and my laptop fails to start Windows.

Windows simply wouldn't load, and so I tried to restore, but that failed so I had to reformat, but that didn't fix the issue either. While I was setting up the laptop, as if it was just taken from the box, it needed to restart to continue installing Windows important updates and then failed to start Wndows yet again.

I can't follow the exact BSOD - Posting Instructions, since I can't get on that laptop in Windows to download the software suggested, but I did copy the following down onto a piece of paper between BSOD crashes, and hope it means something to someone that can possibly help me.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 3d
BCP1: FFFFF880029E1820
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: FFFFF88004464316
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Thanks in advance for any suggestions y'all might have.


My System SpecsSystem Spec
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30 Jan 2013   #2
Annabell

Windows 7 Home Premium 32bit
 
 

It says BOOTMGR is missing now. I don't even understand what's going wrong or how?
My System SpecsSystem Spec
30 Jan 2013   #3
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Welcome Annabell,

Do you have an install DVD or a recovery DVD ? Can you tell us the make & model of your computer ?
My System SpecsSystem Spec
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30 Jan 2013   #4
Annabell

Windows 7 Home Premium 32bit
 
 

Hello, thanks for replying. I did make the three-part Recovery Disk when I first got it. I used them to restore it to factory settings, but that did not fix the issue, it seems to have gotten worse. It's an HP Presario CQ61-411WM.
My System SpecsSystem Spec
30 Jan 2013   #5
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

That's a good laptop, I have one somewhere in my computer collection.

See if you can run startup repair 3 times in a row. Most of the time that will repair the BOOTMGR.
My System SpecsSystem Spec
30 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Annabell, do what DocBrown suggested, follow it:
Troubleshooting Windows 7 Failure to Start

Or, run Startup Repair for three separate times, with restarts after every single run.
Startup Repair: Run three separate times.

When it is fixed, Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
31 Jan 2013   #7
Annabell

Windows 7 Home Premium 32bit
 
 

Someone helped me to reinstall Windows 7 from scratch, rather than just factory restore. So far it looks to have solved the problem.

Thanks y'all. ^_^
My System SpecsSystem Spec
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 Windows 7 - Random BSOD




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