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Windows 7: BSOD repeatedly overnight (pc asleep)

31 Jan 2013   #1
Costa24

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD repeatedly overnight (pc asleep)

I frequently have crashes overnight (my PC is asleep) and am sure it is some driver issue but lack the knowledge to track the issue.

I did share the minidump with microsoft, but have had no reply.

I have attached the SF file and really hope someone could have a look at it for me.

Oddly I just had a call from Ask Remote Experts (i guess from india saying I was connected to their servers and they could see I had an error. After some probing they put the phone down (think they were going to sell something as they were talking about a virus attack!)

It does worry me how they got my number in the first place though!

Many thanks for taking a look at this!

some details:
I have uploaded my system details to the site using the systeminfo utility.


My System SpecsSystem Spec
.
31 Jan 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi costa24 and welcome to the forums,

your last 2 crashes relate to: usbaapl64.sys

Quote:
Apple iPod/iPhone Mobile USB device driver
Please update your device:

Apple - Support - Downloads

Please also update your drivers to latest release:

Click on show all models, find X79 Extreme4 and click on download page..or simply click on this icon
Then choose: Drivers and utilities download Windows 7 64bit

http://www.asrock.com/support/download.asp

Make sure you have all Windows updates installed.

Post back any progress

Cheers
Dave
My System SpecsSystem Spec
31 Jan 2013   #3
Costa24

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Dave, thanks so much for looking at this so quickly!

I will do what you suggest and get back in a few days if the problem has been resolved.

My System SpecsSystem Spec
.

05 Feb 2013   #4
Costa24

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Dave / All,

I have updated all the drivers as suggested as well as doing the itunes update.

I have given it a 5 days but I am still getting the crashes. It would really be fantastic if you could have another look at the new SF file i have attached.

Many thanks

Jaap
My System SpecsSystem Spec
05 Feb 2013   #5
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi Jaap,

Same driver causing the problem: usbaapl64.sys

Please follow the troubleshooting guide found near the bottom and see
if that helps resolve your issue:

iOS: Device not recognized in iTunes for Windows

If not successful, please re-install latest iTunes as suggested in the guide

Let me know how you get on.

cheers

Dave
My System SpecsSystem Spec
04 Mar 2013   #6
Costa24

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Dave,

I have done all you said and all my troubles have disappeared! Many thanks!!
My System SpecsSystem Spec
04 Mar 2013   #7
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No Problem, glad your issues are resolved.

Cheers

Dave
My System SpecsSystem Spec
Reply

 BSOD repeatedly overnight (pc asleep)




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