BSOD repeatedly overnight (pc asleep)

Costa24 · 31 Jan 2013

I frequently have crashes overnight (my PC is asleep) and am sure it is some driver issue but lack the knowledge to track the issue.

I did share the minidump with microsoft, but have had no reply.

I have attached the SF file and really hope someone could have a look at it for me.

Oddly I just had a call from Ask Remote Experts (i guess from india saying I was connected to their servers and they could see I had an error. After some probing they put the phone down (think they were going to sell something as they were talking about a virus attack!)

It does worry me how they got my number in the first place though!

Many thanks for taking a look at this!

some details:
I have uploaded my system details to the site using the systeminfo utility.

Northernsoul55 · 31 Jan 2013

Hi costa24 and welcome to the forums,

your last 2 crashes relate to: usbaapl64.sys

Apple iPod/iPhone Mobile USB device driver

Please update your device:

Apple - Support - Downloads

Please also update your drivers to latest release:

Click on show all models, find X79 Extreme4 and click on download page..or simply click on this icon :)

Then choose: Drivers and utilities download Windows 7 64bit

http://www.asrock.com/support/download.asp

Make sure you have all Windows updates installed.

Post back any progress

Cheers
Dave

Costa24 · 31 Jan 2013

Dave, thanks so much for looking at this so quickly!

I will do what you suggest and get back in a few days if the problem has been resolved.

Costa24 · 05 Feb 2013

Hi Dave / All,

I have updated all the drivers as suggested as well as doing the itunes update.

I have given it a 5 days but I am still getting the crashes. It would really be fantastic if you could have another look at the new SF file i have attached.

Many thanks

Jaap

Northernsoul55 · 05 Feb 2013

Hi Jaap,

Same driver causing the problem: usbaapl64.sys

Please follow the troubleshooting guide found near the bottom and see
if that helps resolve your issue:

iOS: Device not recognized in iTunes for Windows

If not successful, please re-install latest iTunes as suggested in the guide

Let me know how you get on.

cheers

Dave

Costa24 · 04 Mar 2013

Hi Dave,

I have done all you said and all my troubles have disappeared! Many thanks!!

Northernsoul55 · 04 Mar 2013

No Problem, glad your issues are resolved.

Cheers

Dave