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Windows 7: BSOD - stop 0x1E

31 Jan 2013   #1
bixbox

Windows 7 Professional x64
 
 
BSOD - stop 0x1E

Hi,

Thank you in advance of any help you can provide.

I recently added a WD20EZRX 2TB advanced format drive to my pc and since then I've started getting random crashes, one specified ntfs.sys in the bsod but the others haven't mentioned any drivers at all, just this stop 0x1E error.

I use my pc for work mostly so don't have a discrete graphics card or play any games. I've had the crashes when browsing using IE v9 64bit and also when playing video with VLC player.

I've checked and I have the latest Bios, audio and graphics driver from the ASUS website.

I've attached your SF Diagnostic Tool data as instructed.

Kind regards.


My System SpecsSystem Spec
.
31 Jan 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please post the following report before we proceed:
My System SpecsSystem Spec
31 Jan 2013   #3
bixbox

Windows 7 Professional x64
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {908460DB-19C0-4127-8AE8-239454131090}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{908460DB-19C0-4127-8AE8-239454131090}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-4093069274-1113017937-4166758036</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1805</Version><SMBIOSVersion major="2" minor="7"/><Date>20121219000000.000000+000</Date></BIOS><HWID>834E0100018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-2057-7601.0000-0202013
Installation ID: 006754937012139495207586969024093274580835897064368002
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VKM6G
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 31/01/2013 13:19:23

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LgAAAAAAAwABAAEAAAABAAAAAgABAAEAln3WS3TEClNkx5SsPhwyqEoN3HOWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  FPDT            ALASKA        A M I
  SSDT            SataRe        SataTabl
  BGRT            ALASKA        A M I
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  SLIC            _ASUS_        Notebook
My System SpecsSystem Spec
.

31 Jan 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

This is almost certainly a counterfeit install.
The motherboard appears to be a retail one
Key, SLIC table appear to be from ASUS - but since when is that board a Notebook?
Where did you acquire this copy of Windows from?
My System SpecsSystem Spec
31 Jan 2013   #5
bixbox

Windows 7 Professional x64
 
 

It's definitely not a notebook, it's a desktop pc. I don't have a cd/dvd drive so this was setup for me by one of the guys at work from a usb dongle.
My System SpecsSystem Spec
31 Jan 2013   #6
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

So where did you get the license?
If you didn't shell out for it, it's definitely counterfeit - you should also have disks/package and a Key.
My System SpecsSystem Spec
31 Jan 2013   #7
bixbox

Windows 7 Professional x64
 
 

I only have the original cd and product key which is for XP Professional. We have, i think, 5 licences for Windows 7 so i guess I could take one from a laptop we're not using or could i use it on the laptop and my desktop concurrently, as I would only be able to use one device at any particular time?
My System SpecsSystem Spec
01 Feb 2013   #8
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

NO - Licenses that are pre-installed are OEM licenses which become locked to the first motherboard on which they are activated, and cannot be moved to other machines under any circumstances. Such licenses live and die on that motherboard.

Upgrade and Retail licenses can be moved under appropriate circumstances - you could use an Upgrade copy on this machine, since it has a qualifying XP license.
My System SpecsSystem Spec
01 Feb 2013   #9
bixbox

Windows 7 Professional x64
 
 

Ok thanks. I'll have to check the other machines we have.
My System SpecsSystem Spec
01 Feb 2013   #10
bixbox

Windows 7 Professional x64
 
 

...one last question how do I actually check them? Koolkat77 obviously saw something that indicated a problem, what should I be looking for?
My System SpecsSystem Spec
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