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Windows 7: BSOD at Startup Dell

31 Jan 2013   #1
adymax

W7
 
 
BSOD at Startup Dell

My wife got a Dell PC for work from home and it worked fine for about 4 month but it started crashing at start-up with blue screen. I don't fully understand what the problem is from the dump file that's why I need some expert help. Thank You


My System SpecsSystem Spec
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31 Jan 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello adymax.

Norton Internet Security
Code:
fffff880`030347b8  fffff880`04438fe8Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x21fe8
Description here: Driver Reference Table - SYMEVENT64x86.SYS

Symantec Heuristics Driver
Code:
fffff880`03034498  fffff880`043772e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.1.0.24\Definitions\BASHDefs\20130116.013\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0
Description here: Driver Reference Table - BHDrvx64.sys

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Do some USB related troubleshootng. For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let us know the results. If the problem persists, post it following the Blue Screen of Death (BSOD) Posting Instructions next time.
My System SpecsSystem Spec
31 Jan 2013   #3
adymax

W7
 
 

Thank You Arc for you help. From where did you get that Norton may be the culprit for this? !analyze –v doesn't return anything about Norton? I have same Norton running on my laptop W7 and other desktop pc with no problems.
I’ll try USB driver re install, this may be the problem..

Thank You
My System SpecsSystem Spec
.

31 Jan 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

I found it from your dump, that one you provided.

All the times analyze_v is not enough of a dump reading, you need to go deeper through the dumps to find the problems out.

And, It is norton that is the problem; I can sight a lot of similar issues to you, if you want (here's one.... http://www.sevenforums.com/crashes-d...ml#post2273320). But at the end, it is your computer, and the decision is only your.
My System SpecsSystem Spec
31 Jan 2013   #5
adymax

W7
 
 

Can you educate me how to analyze deeper the dump? If is not secret.
My System SpecsSystem Spec
31 Jan 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by adymax View Post
Can you educate me how to analyze deeper the dump? If is not secret.
There are areas where we discuss about it. You will get something there. Crash and lockup debug 'How To' - Windows 7 Forums
My System SpecsSystem Spec
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