Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD APC_INDEX_MISMATCH, Network

31 Jan 2013   #1
markgecs

Windows 7 x64 Enterprise
 
 
BSOD APC_INDEX_MISMATCH, Network

Getting this BSOD randomly when working on network files from a Novell drive. It's on a Dell Optiplex 3010. I uninstalled/installed the network driver which made no difference. Ran the Dell hardware diagnostics and found no problems. The problem only comes up once or twice a day, usually when the user is working in Excel/Word/PPT on a network file. I'm at a loss with this one, can anyone offer some help?

thanks - mark


My System SpecsSystem Spec
.
31 Jan 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Hello Mark and welcome to the forums, had a look at your crash dumps, couldnt find anything conclusive, it seems that your early BSODs were being caused by the Novell drive but once updated the dumps became silent about the cause, please enable driver verifier and allow it to cause a crash on your system and then post the new sfdiag output here. heres a tutorial on how to enable and disable driver verifier:

Driver Verifier - Enable and Disable

Warning: If you can not boot into windows normally after enabling Driver Verifier please boot into Safe Mode and then disable Driver verifier

Also out of curiosity, what virus protection do you use? I didn't see any listed in your program files.
My System SpecsSystem Spec
01 Feb 2013   #3
markgecs

Windows 7 x64 Enterprise
 
 

Thanks for the reply. I'll run the Driver Verifier later this morning and post up the results. The virus scanner is Trend Micro OfficeScan.

cheers - mark
My System SpecsSystem Spec
.

01 Feb 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I look forward to the results
My System SpecsSystem Spec
01 Feb 2013   #5
markgecs

Windows 7 x64 Enterprise
 
 

Enabled Driver Verifier as per the instructions here and rebooted. Immediate BSOD before Windows got to login screen. Looks like Novell is the culprit.

After disabling Driver Verifier, I uninstalled/re-installed the Novell driver and gave it back to the user. I just realized I probably should have enabled Driver Verifier again after re-installing Novell to see if that fixed the problem. Should I try that?

Here's the dump files.

cheers - mark
My System SpecsSystem Spec
01 Feb 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Quote   Quote: Originally Posted by markgecs View Post
Enabled Driver Verifier as per the instructions here and rebooted. Immediate BSOD before Windows got to login screen. Looks like Novell is the culprit.

After disabling Driver Verifier, I uninstalled/re-installed the Novell driver and gave it back to the user. I just realized I probably should have enabled Driver Verifier again after re-installing Novell to see if that fixed the problem. Should I try that?

Here's the dump files.

cheers - mark
Yes please do and see if it continues to cause BSODs
My System SpecsSystem Spec
14 Feb 2013   #7
markgecs

Windows 7 x64 Enterprise
 
 

I've left this for a week to make sure the problem was solved and it looks like it is. The fix was not reloading drivers, but turning off file-caching under advanced settings in Novell Properties. No more BSODs.
My System SpecsSystem Spec
Reply

 BSOD APC_INDEX_MISMATCH, Network




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Bsod apc_index_mismatch
Hi All, I have today found BSOD APC Index Mismatch. Spec: Win 7 Ultimate 32bit
BSOD Help and Support
BSOD APC_Index_Mismatch
Hello. This BSOD happened as I was coming out of the screen saver. The message was "BSOD APC_Index_Mismatch." I've had five other BSODs in the past two months, but this is the first one in a while. I had thought they were related to a utility (Listary) I was using and dropped because one BSOD...
BSOD Help and Support
BSOD Apc_index_mismatch
I randomly just got this BSOD and error code and have no idea what caused it but it's happening now every time I restart my computer and the only way this doesn't occur is to run it in safe mode. I've attached the zip file with the dump logs and hopefully someone can figure out what's wrong. Thanks.
BSOD Help and Support
BSOD with APC_INDEX_MISMATCH
I've had two or three blue screens and I barely managed to see APC_INDEX_MISMATCH before the PC reset itself. Also, I don't know if it is related or not, at startup my computer almost always does a Boot reloop, getting stuck there. However, if I press F9, which for my Gigabyte BIOS is Info, and...
BSOD Help and Support
APC_INDEX_MISMATCH BSOD while idle
Hello, My SONY VAIO Z13 has been working solid for more than a year but recently started to get a BSOD while nothing else going on the computer. The system fan ran at full speed and system froze, then BSOD. My system is SONY VAIO Z13 Windows 7 Ultimate 64-bit i7-640 CPU 512G SSD ...
BSOD Help and Support
First Time BSOD (APC_INDEX_MISMATCH)
This is the first time that I encountered BSOD since I installed Windows 7 32-bit a year ago. It happened just now when I was loading gigabyte's website, the moment I right-click a flash content, BSOD immediately. Was using FF 3.6.16. Kindly advise me on what should I do. Thank goodness I...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:59.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App