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Windows 7: Windows Explorer keeps crashing despite repair install

31 Jan 2013   #1
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 
Windows Explorer keeps crashing despite repair install

Hi all,

I'm looking for some assistance. I posted a while ago regarding this issue and I thought I had managed to find the source however, the problem has re-emerged again. I had submitted another update on my previous thread but haven't received any feedback from the guy who was providing help.

In summary, Windows Explorer regularly crashes - when I say regularly, I mean every time i access windows explorer.

I completed a repair install and thought this fixed the issue but it hasn't.

The crash is not related to any particular folder - it can happen when accessing My Docs or Prog Files, or any other folder.

I have also tried setting up a new profile but this didn't work.

Does anyone have any ideas? Thanks in advance for any assistance offered.


Barry


My System SpecsSystem Spec
.
31 Jan 2013   #2
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I didn't read the 132 pages of your original thread. Do you have a restore point before this happened?
Try SFC /SCANNOW Command - System File Checker reboot, repeat 3 times if you get errors.
My System SpecsSystem Spec
31 Jan 2013   #3
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Hi Britton

Thanks for the reply.

I ran sfc previously and it identified several files which could not be repaired. I then completed a repair install of windows 7. However, the problem reappeared.

I will run it again and get back to you.

Thanks
My System SpecsSystem Spec
.

04 Feb 2013   #4
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Hi Britton,

I ran sfc 4 times (just to be sure) and it didn't find any issues, I get the message saying "Windows Resource Protection did not find any integrity violations".

A few months ago when I first scanned it found lots of corrupted files etc, which couldn't be repaired, hence I had to re-installed windows.

This time around it all seems OK.

Is there anything else I can try? Where do I go from here?

Thanks
My System SpecsSystem Spec
08 Feb 2013   #5
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

You can try these:
Some hardware tests to run.

Graphics card:
Video Card Stress Test with Furmark

Hard drive(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools


RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+
My System SpecsSystem Spec
11 Feb 2013   #6
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Hi Britton,

I've completed the tests and found nothing.

I have run malwarebytes - found nothing serious/high risk
I ran avast and and found a 'virus' and moved this to the vault
I ran kaspersky virus scanners but that found no viruses and only vulnerabilities with java and macromedia. I have since uninstalled java.

Even after running the above the problem still exists.

Any ideas what I should try next?

Thanks
My System SpecsSystem Spec
11 Feb 2013   #7
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I don't have Java installed either, good idea.
All I can think of is to do a Repair Install Which is non-destructive. You will have to re-do windows updates though, I recommend 4-5 at a time with a reboot between them.
My System SpecsSystem Spec
11 Feb 2013   #8
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Britton30 View Post
I don't have Java installed either, good idea.
All I can think of is to do a Repair Install Which is non-destructive. You will have to re-do windows updates though, I recommend 4-5 at a time with a reboot between them.

I have already tried this and it didnt work. It did repair the files sfc couldnt repair but still left me with windows explorer crashing.

Its driving me insane.
My System SpecsSystem Spec
11 Feb 2013   #9
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Crap, I'm sorry, I read the title wrong.

I'll call for some new eyes on this.
My System SpecsSystem Spec
11 Feb 2013   #10
BarryBruce1975

Windows 7 Home Premium 64 bit
 
 

Thanks Britton
My System SpecsSystem Spec
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 Windows Explorer keeps crashing despite repair install




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