blue screen error (im a noob)

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  1. Posts : 12
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    blue screen error (im a noob)


    Please help

    i brought brand new alienware pc a month ago.

    ive been playimg phantasy star online 2 and starwars the old reoublic, most of the time its ok but sometimes every few days i get this error


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057
    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA8007570150
    BCP2: FFFFF8800822EB10
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    i dont understant pcs very well and all the dump files or something that i saw. if some one could help would really appreciate it,

    cheers
      My Computer


  2. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #2

    Please follow the Blue Screen of Death (BSOD) Posting Instructions.

    Also a little bit of help to begin with this tutorial may help:

    STOP 0x116: VIDEO_TDR_ERROR troubleshooting
      My Computer


  3. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #3

    Also important:
    To better help us to help you would you please add your systems specs? Here's how:SystemInfo See Your System Specs Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built. Very important

    Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.

    After doing this your specs will be available in each of your posts.
    Click on My system Specs in the lower left of this post to see how it should look.:)
    Full instructions are in the tutorial.
      My Computer


  4. Posts : 12
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #4

    hi there ive updated my specs :)
      My Computer


  5. Posts : 12
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    here


    HERE as requested :)
      My Computer


  6. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #6

    Ok three things now that I have had a chance to look over your files. First it appears your videocard driver is out of date it can be updated from here:

    Nvidia

    second It looks like you are running some optimization software called compuclever, please uninstall it this type of software was fine for windows XP but windows 7 it does more harm than good.

    and last I notice you have a lot of alien ware programs pre-installed, don't know if you use them or not but heres a nice tutorial on how to clean up factory installed bloatware:

    Clean Up Factory Bloatware
      My Computer


  7. Posts : 12
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    Thanks. I've done all that and it's still happening. Anything else u suggest
      My Computer


  8. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #8

    Please run this program and let me know if there are any errors, what your beginning temperature is and what your ending temperature is, also if it causes your system to freeze or if it causes a BSOD.

    FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

    FurMark Setup:
    - If you have more than one GPU, select Multi-GPU during setup
    - In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
    Click "Go" to start the test
    - Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
    - Click "Quit" to exit
    Last edited by Dsprague; 01 Feb 2013 at 14:42.
      My Computer


  9. Posts : 12
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    this software comes up with optomize pro?

    cant find what you said to do
      My Computer


  10. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #10

    krayzy said:
    this software comes up with optomize pro?

    cant find what you said to do
    Please clarify I don't think I understand the question what software are you referring to?
      My Computer


 
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