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Windows 7: blue screen error (im a noob)

31 Jan 2013   #1
krayzy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
blue screen error (im a noob)

Please help

i brought brand new alienware pc a month ago.

ive been playimg phantasy star online 2 and starwars the old reoublic, most of the time its ok but sometimes every few days i get this error


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8007570150
BCP2: FFFFF8800822EB10
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

i dont understant pcs very well and all the dump files or something that i saw. if some one could help would really appreciate it,

cheers



My System SpecsSystem Spec
.
31 Jan 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please follow the Blue Screen of Death (BSOD) Posting Instructions.

Also a little bit of help to begin with this tutorial may help:

STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
31 Jan 2013   #3
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Also important:
To better help us to help you would you please add your systems specs? Here's how:SystemInfo See Your System Specs Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built. Very important

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.

After doing this your specs will be available in each of your posts.
Click on My system Specs in the lower left of this post to see how it should look.
Full instructions are in the tutorial.
My System SpecsSystem Spec
.

31 Jan 2013   #4
krayzy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

hi there ive updated my specs
My System SpecsSystem Spec
31 Jan 2013   #5
krayzy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
here

HERE as requested
My System SpecsSystem Spec
01 Feb 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Ok three things now that I have had a chance to look over your files. First it appears your videocard driver is out of date it can be updated from here:

Nvidia

second It looks like you are running some optimization software called compuclever, please uninstall it this type of software was fine for windows XP but windows 7 it does more harm than good.

and last I notice you have a lot of alien ware programs pre-installed, don't know if you use them or not but heres a nice tutorial on how to clean up factory installed bloatware:

Clean Up Factory Bloatware
My System SpecsSystem Spec
01 Feb 2013   #7
krayzy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks. I've done all that and it's still happening. Anything else u suggest
My System SpecsSystem Spec
01 Feb 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please run this program and let me know if there are any errors, what your beginning temperature is and what your ending temperature is, also if it causes your system to freeze or if it causes a BSOD.

FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

Quote:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
My System SpecsSystem Spec
01 Feb 2013   #9
krayzy

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

this software comes up with optomize pro?

cant find what you said to do
My System SpecsSystem Spec
01 Feb 2013   #10
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Quote   Quote: Originally Posted by krayzy View Post
this software comes up with optomize pro?

cant find what you said to do
Please clarify I don't think I understand the question what software are you referring to?
My System SpecsSystem Spec
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 blue screen error (im a noob)




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