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Windows 7: Acer laptop freezes after hibernation

05 Oct 2009   #1
Jonathan_King

Windows 7 Professional x64
 
 
Acer laptop freezes after hibernation

I recently installed Windows 7 Home Premium x86 on a friend's laptop, and she gave it back to me because it has been freezing on her. I did some investigation, and I believe that it is linked with hibernation; after I resume from hibernation, within a few minutes, no matter what the activity, the computer will completely freeze. Even the caps-lock key will not work. Does anyone know why this happens, and what I can do to fix it?

Edit: After posting, I realized I should probably post some specs.

OS: Windows 7 Home Premium x86
Model: Acer Aspire 5515
Processor: AMD Athlon Processor 2650e, 1600 Mhz
Memory: 3 GB
Hard Drive: 150 GB


My System SpecsSystem Spec
.
05 Oct 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Jonathan King View Post
I recently installed Windows 7 Home Premium x86 on a friend's laptop, and she gave it back to me because it has been freezing on her. I did some investigation, and I believe that it is linked with hibernation; after I resume from hibernation, within a few minutes, no matter what the activity, the computer will completely freeze. Even the caps-lock key will not work. Does anyone know why this happens, and what I can do to fix it?

are you using auto hide taskbar?
My System SpecsSystem Spec
05 Oct 2009   #3
Jonathan_King

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Jonathan King View Post
I recently installed Windows 7 Home Premium x86 on a friend's laptop, and she gave it back to me because it has been freezing on her. I did some investigation, and I believe that it is linked with hibernation; after I resume from hibernation, within a few minutes, no matter what the activity, the computer will completely freeze. Even the caps-lock key will not work. Does anyone know why this happens, and what I can do to fix it?

are you using auto hide taskbar?
No, I am not.
My System SpecsSystem Spec
.

05 Oct 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Jonathan King View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by Jonathan King View Post
I recently installed Windows 7 Home Premium x86 on a friend's laptop, and she gave it back to me because it has been freezing on her. I did some investigation, and I believe that it is linked with hibernation; after I resume from hibernation, within a few minutes, no matter what the activity, the computer will completely freeze. Even the caps-lock key will not work. Does anyone know why this happens, and what I can do to fix it?

are you using auto hide taskbar?
No, I am not.
great there is a knbown prb between autohide and hibernation. could you go into event viewer by typing that in the search bar and go to the wondows log, application tab. Look for errors (red "X" in left column) and tell us the event id and source code of the most frequent

thanks
ken
My System SpecsSystem Spec
05 Oct 2009   #5
Jonathan_King

Windows 7 Professional x64
 
 

You know what, I returned the computer a little while ago, so I cannot access anything on it. Thanks for the help anyway.
My System SpecsSystem Spec
26 Nov 2009   #6
SpiralGray

Windows 7, Windows XP, Ubuntu 9.10
 
 

I realize this thread is a few weeks old, but I've got an Acer 5515 and am having the exact same problem. I've looked in the event log (Application) and there aren't any error entries from the most recent occurrence.

I do not use Auto Hide Taskbar.

Any new information on this problem or anything else I might try?
My System SpecsSystem Spec
27 Nov 2009   #7
Jonathan_King

Windows 7 Professional x64
 
 

Are your graphics drivers up-to-date?
My System SpecsSystem Spec
27 Nov 2009   #8
torrentg

7600.20510 x86
 
 

Best things to do are to update bios to latest and then install latest chipset drivers.

Any other driver not compliant with sleeping and/or hibernation will throw the system out of whack with this. For that reason, update every driver on the system to latest possible.
My System SpecsSystem Spec
28 Nov 2009   #9
SpiralGray

Windows 7, Windows XP, Ubuntu 9.10
 
 

Quote   Quote: Originally Posted by Jonathan King View Post
Are your graphics drivers up-to-date?
This machine uses an ATI Radeon X1200. ATI's site doesn't show drivers for it, although I was able to find something in their "legacy support" area. I downloaded and installed it, but it didn't appear to change anything, the driver date and version in Device Manager were the same as before the install.

Quote   Quote: Originally Posted by torrentg View Post
Best things to do are to update bios to latest and then install latest chipset drivers.
According to what I can find on Acer's web site I've got the most recent BIOS. I've searched for "acer 5515 chipset driver" and haven't turned up anything.
My System SpecsSystem Spec
28 Nov 2009   #10
torrentg

7600.20510 x86
 
 

Quote   Quote: Originally Posted by SpiralGray View Post
Quote   Quote: Originally Posted by Jonathan King View Post
Are your graphics drivers up-to-date?
This machine uses an ATI Radeon X1200. ATI's site doesn't show drivers for it, although I was able to find something in their "legacy support" area. I downloaded and installed it, but it didn't appear to change anything, the driver date and version in Device Manager were the same as before the install.
Install like this in device manager:

Right click it. Update driver software. Browse. Let me pick. Have disk. Browse. Navigate to and double click on the .inf in C:\ATI

Hit ok. Hit next and let it install. Reboot and then choose an Aero theme.
My System SpecsSystem Spec
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