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Windows 7: Random BSOD when using the machine

01 Feb 2013   #1
dodgy4

Windows Professional 64Bit
 
 
Random BSOD when using the machine

Hi there

Just freshly installed windows and office and everything else i need on a new pc. I was sending an email, something I had already done before and the computer BSOD, rebooted and all seemed fine I have the dump file here

Hope you can help


My System SpecsSystem Spec
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01 Feb 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

ok so a couple of things i note after looking through your files. First your using symantec as your antivireus, for the purposes of testing please uninstall it using this tool:

Symantec removal tool

and then replace it with MSE and MBAM

second please insure that your SSDs firmware is up to date, often times this can cause adverse problems on a system. the firmware can be found on the SSD manufacturer's home page:

Kingston

Last but not least please run Memtest86+ for at least 8 passes:

RAM - Test with Memtest86+

Tip: Do this over night it can take a long time.
My System SpecsSystem Spec
01 Feb 2013   #3
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

This is the link for the Symantec removal tool:
https://support.norton.com/sp/en/us/...home&version=1
My System SpecsSystem Spec
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01 Feb 2013   #4
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

oops seem to have left hat out
My System SpecsSystem Spec
01 Feb 2013   #5
dodgy4

Windows Professional 64Bit
 
 

Many thanks guys, I shall do this and get back to you
My System SpecsSystem Spec
07 Feb 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Any updates?
My System SpecsSystem Spec
08 Feb 2013   #7
dodgy4

Windows Professional 64Bit
 
 

Hi again

Uninstalled Symantec and ran memtest, came back fine.

The computer crashed again this morning, just shortly after booting. I managed to write down the error code, while it was dumping the memory:
0x0000003b (0x00000000c0000005, 0xfffff96000171a3f, 0xfffff8800aedeca0, 0x0000000000000000)

My System SpecsSystem Spec
08 Feb 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

can you post the new logs please?
My System SpecsSystem Spec
11 Feb 2013   #9
dodgy4

Windows Professional 64Bit
 
 

Hi again, sorry for the delay

I have replaced the memory in the machine today, as a precaution. I have reinstalled symantec over the weekend, company policy kinda forced me.

Here are the logs just before i replaced the memory;
My System SpecsSystem Spec
11 Feb 2013   #10
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please do the following:

run the system file checker from an elevated command prompt

Code:
sfc /scannow
also run a check disk:

Code:
chkdsk /f /r
run through HD diagnostics:

Hard Drive Diagnostic Procedure

last, simply to rule out a failing memory slot on the mother board run memtest86+ for at least 8 passes:

RAM - Test with Memtest86+
My System SpecsSystem Spec
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 Random BSOD when using the machine




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