BSOD on World of Tanks, Skyrim; error 0x00000050, dxgmms1.sys

Wystan · 01 Feb 2013

I've been having an issue with blue screens my computer. It has occurred during action- and sound-heavy moments in World of Tanks and Skyrim; there's a freeze, a single tone issues from the speakers, and then the screen displays lines of color before finally bringing up the blue screen.

I had an issue with this previously, contacted my manufacturer, and sent in the computer for a full check diagnostic. They ultimately determined it was an issue with the hard drive and sent me back the computer with that replaced. However, now the blue screens have happened again.

I guess I probably should've posted here from the start.

koolkat77 · 01 Feb 2013

Welcome to SevenForums.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

RAM - Test with Memtest86+

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

Information

Errors are sometimes found after 8 passes.

Tip

Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial: Memory Diagnostics Tool

Let us know the results.

Wystan · 04 Feb 2013

I didn't find errors with either MemTest86+ nor with the Memory Diagnostics Tool.

koolkat77 · 04 Feb 2013

Upload new crash dumps.

Wystan · 15 Feb 2013

So no blue screens until tonight. World of Tanks, crashed to desktop. Restart the application. Crash again. Restarted again, another crash, this time the application stopped but the sound still played, I eventually used Task Manager to quit. Opened Firefox, and the pages are loading really slowly. Then the blue screen:

Stop: 0x0000003B and atikmdag.sys this time.

koolkat77 · 15 Feb 2013

I just took a look at your old dump again. rdyboost.sys is related to RAM so I would suggest you to try different RAM sticks and do some RAM intensive task or play your games and see if it blue screens again. Memory tests are not always reliable so you should check with new sticks.

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Code:

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION  
Usual causes:  System service, Device driver, graphics driver, ?memory

Code:

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public

Remove AVG with its removal tool: AVG | Download tools and utilities

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88005725c9a, fffff88008d21930, 0}

Probably caused by : atikmdag.sys ( atikmdag+aac9a )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005725c9a, Address of the instruction which caused the bugcheck
Arg3: fffff88008d21930, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+aac9a
fffff880`05725c9a 87422c          xchg    eax,dword ptr [rdx+2Ch]

CONTEXT:  fffff88008d21930 -- (.cxr 0xfffff88008d21930)
rax=0000000000000001 rbx=fffff8a00dd3c010 rcx=fffff8a00dd3c338
rdx=0000000800000000 rsi=fffff8a00dd3c120 rdi=fffff8a00dd3c010
rip=fffff88005725c9a rsp=fffff88008d22310 rbp=fffff88008d22390
 r8=0000000000000002  r9=0000000000000000 r10=fffff88002f65ca0
r11=0000000000000000 r12=0000000000000000 r13=fffff8a00dd3c150
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210206
atikmdag+0xaac9a:
fffff880`05725c9a 87422c          xchg    eax,dword ptr [rdx+2Ch] ds:002b:00000008`0000002c=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88005725c9a

STACK_TEXT:  
fffff880`08d22310 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xaac9a


FOLLOWUP_IP: 
atikmdag+aac9a
fffff880`05725c9a 87422c          xchg    eax,dword ptr [rdx+2Ch]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+aac9a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  50d225df

STACK_COMMAND:  .cxr 0xfffff88008d21930 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+aac9a

BUCKET_ID:  X64_0x3B_atikmdag+aac9a

Followup: MachineOwner
---------

2: kd> lmvm atikmdag
start             end                 module name
fffff880`0567b000 fffff880`06191000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Dec 20 02:38:55 2012 (50D225DF)
    CheckSum:         00AC6529
    ImageSize:        00B16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:

afd!AfdProcessBufferSend+0x78
fffff880`08d21170  fffff800`02ddf694 nt!_imp_NtOpenSymbolicLinkObject+0x918c
fffff880`08d21178  00000000`00000000
fffff880`08d21180  fffff800`02c19000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`08d21188  fffff800`02c8ded3 nt!KiSystemServiceCopyEnd+0x13
fffff880`08d21190  fffff800`02e9db04 nt!BBTBuffer <PERF> (nt+0x284b04)
fffff880`08d21198  fffff800`02c8dac0 nt!KiSystemServiceHandler
fffff880`08d211a0  00000000`00000000
fffff880`08d211a8  fffff800`02c8db3c nt!KiSystemServiceHandler+0x7c
fffff880`08d211b8  fffff880`04c99e6d dxgkrnl!_GSHandlerCheck_SEH+0x75
fffff880`08d211c0  fffff880`04ca1e9c dxgkrnl!_real+0x2d8c
fffff880`08d211e8  fffff800`02cb984d nt!RtlpExecuteHandlerForException+0xd
fffff880`08d211f0  fffff960`003d187c win32k!gbUserInitialized <PERF> (win32k+0x2f187c)
fffff880`08d211f8  fffff960`003977cc win32k!_real+0x1fc
fffff880`08d21200  fffff960`000e0000 win32k!DereferenceW32Process <PERF> (win32k+0x0)
fffff880`08d21218  fffff800`02cb8625 nt!RtlDispatchException+0x415
fffff880`08d21220  fffff800`02ddf694 nt!_imp_NtOpenSymbolicLinkObject+0x918c
fffff880`08d21238  fffff800`02c19000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`08d21268  fffff800`02c19000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`08d21270  fffff800`02ddf694 nt!_imp_NtOpenSymbolicLinkObject+0x918c
fffff880`08d21288  fffff800`02e9db04 nt!BBTBuffer <PERF> (nt+0x284b04)
fffff880`08d212b0  fffff800`02c8ded3 nt!KiSystemServiceCopyEnd+0x13
fffff880`08d212b8  fffff800`02c19000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`08d212c0  fffff800`02e9db04 nt!BBTBuffer <PERF> (nt+0x284b04)
fffff880`08d212c8  fffff880`08d22ae0
fffff880`08d212e0  fffff800`02c8dac0 nt!KiSystemServiceHandler
fffff880`08d212e8  fffff800`02ddf694 nt!_imp_NtOpenSymbolicLinkObject+0x918c
fffff880`08d21328  fffff880`016629bb tcpip!TcpTcbReceive+0x50b
fffff880`08d21438  fffff880`01663e80 tcpip!TcpBeginTcbSend+0x670
fffff880`08d214d8  fffff880`01668d50 tcpip!TcpSendDatagramsComplete
fffff880`08d215a8  fffff880`016856da tcpip!TcpPeriodicTimeoutHandler+0x714
fffff880`08d21628  fffff880`016635f5 tcpip!TcpPreValidatedReceive+0x3e5
fffff880`08d21660  fffffa80`0a0fc010
fffff880`08d21668  fffff880`0163ec2a tcpip!IppPrevalidateLoopbackReceive+0x24a
fffff880`08d216b8  fffff880`01562d4b NETIO!FsbFree+0x6b
fffff880`08d216d0  fffff880`01772f90 tcpip!Ipv4Global+0x45f0
fffff880`08d216e8  fffff880`01772f90 tcpip!Ipv4Global+0x45f0
fffff880`08d216f0  00000000`00000000
fffff880`08d216f8  fffff880`0163e81e tcpip!IppLoopbackTransmit+0x2be
fffff880`08d21700  fffff880`0176e9a0 tcpip!Ipv4Global
fffff880`08d21798  fffff880`0176e9a0 tcpip!Ipv4Global
fffff880`08d217a0  fffffa80`0adde060
fffff880`08d217a8  fffff800`02c9a968 nt!KeExpandKernelStackAndCalloutEx+0xd8
fffff880`08d217b0  fffff880`0176e9a0 tcpip!Ipv4Global
fffff880`08d217d8  fffff800`02c8dc40 nt!KiSystemCall64
fffff880`08d217e0  fffff960`00271064 win32k!NtGdiDdDDISetAllocationPriority
fffff880`08d217e8  fffff880`0567b000 atikmdag
fffff880`08d217f0  fffff880`05d31b54 atikmdag+0x6b6b54
fffff880`08d217f8  fffff880`0567b000 atikmdag
fffff880`08d21800  fffff880`05d3252c atikmdag+0x6b752c
fffff880`08d21808  fffff880`0567b000 atikmdag
fffff880`08d21810  fffff880`05d22a64 atikmdag+0x6a7a64
fffff880`08d21818  fffff880`0413b000Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag
fffff880`08d21820  fffff880`041bc2f4 atikmpag+0x812f4
fffff880`08d21828  fffff880`04c85000 dxgkrnl!DXGADAPTER::AcquireDdiSync <PERF> (dxgkrnl+0x0)
fffff880`08d21830  fffff880`04ca6494 dxgkrnl!_fastflag <PERF> (dxgkrnl+0x21494)
fffff880`08d21838  fffff880`04c85000 dxgkrnl!DXGADAPTER::AcquireDdiSync <PERF> (dxgkrnl+0x0)
fffff880`08d21840  fffff880`04ca65cc dxgkrnl!_fastflag <PERF> (dxgkrnl+0x215cc)
fffff880`08d21848  fffff880`04c85000 dxgkrnl!DXGADAPTER::AcquireDdiSync <PERF> (dxgkrnl+0x0)
fffff880`08d21850  fffff880`04ca65b4 dxgkrnl!_fastflag <PERF> (dxgkrnl+0x215b4)
fffff880`08d21858  fffff880`04c85000 dxgkrnl!DXGADAPTER::AcquireDdiSync <PERF> (dxgkrnl+0x0)
fffff880`08d21860  fffff880`04ca65c0 dxgkrnl!_fastflag <PERF> (dxgkrnl+0x215c0)
fffff880`08d21868  fffff880`04c85000 dxgkrnl!DXGADAPTER::AcquireDdiSync <PERF> (dxgkrnl+0x0)
fffff880`08d21870  fffff880`04ca6614 dxgkrnl!_fastflag <PERF> (dxgkrnl+0x21614)
fffff880`08d21878  fffff880`04c85000 dxgkrnl!DXGADAPTER::AcquireDdiSync <PERF> (dxgkrnl+0x0)
fffff880`08d21880  fffff880`04ca6668 dxgkrnl!_fastflag <PERF> (dxgkrnl+0x21668)
fffff880`08d21888  fffff960`000e0000 win32k!DereferenceW32Process <PERF> (win32k+0x0)
fffff880`08d21890  fffff960`003d187c win32k!gbUserInitialized <PERF> (win32k+0x2f187c)
fffff880`08d21898  fffff800`02c19000 nt!KiSelectNextThread <PERF> (nt+0x0)
fffff880`08d218a0  fffff800`02e9db04 nt!BBTBuffer <PERF> (nt+0x284b04)
fffff880`08d218a8  fffff880`08d220d8
fffff880`08d218b0  fffff880`05725c9a atikmdag+0xaac9a
fffff880`08d218f8  fffff800`02cc95b1 nt!KiDispatchException+0x135
fffff880`08d21930  fffff880`0176e9a0 tcpip!Ipv4Global
fffff880`08d21938  fffff880`01661bd7 tcpip!IpNlpFastSendDatagram+0xb77
fffff880`08d21990  fffffa80`0a66d8c0
fffff880`08d21998  fffff800`02faa3c5 nt!MiUnmapViewOfSection+0x295
fffff880`08d219a0  0007ffff`ffffffff
fffff880`08d21a28  fffff880`05725c9a atikmdag+0xaac9a
fffff880`08d21a68  fffff880`01663e80 tcpip!TcpBeginTcbSend+0x670
fffff880`08d21a70  00000000`6d611261
fffff880`08d21c18  fffff880`04db3bf4 dxgmms1!VidSchiAllocateQueuePacket+0x158
fffff880`08d21c20  00000000`0000000c
fffff880`08d21c48  fffff880`04db3f09 dxgmms1!VidSchiAdjustWorkerThreadPriority+0x1c5
fffff880`08d21c50  fffffa80`07fcc010

Unplug any external devices if connected to your system.

Install the latest drivers for your video card. Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

For monitoring the heat/celsius of the system, use Speccy or HWMonitor:

Video Card - Stress Test with Furmark

Video Card - Stress Test with Furmark

Monitor your temps with Speccy during this test

Speccy - System Information - Free Download

Warning

Video Card Stress Test with Furmark can damage GPU if temperatures are not taken care of.

Video memory test (for 20 passes)

|MG| Video Memory Stress Test 1.7.116 Download

Also peruse these links:

How to troubleshoot video card problems

When Furmark fails - there are still several possibilities.

The most common ones -
- Faulty Graphics Card
- Underpowered/Faulty PSU (what is your PSU? Brand? Model?)
- Faulty RAM (this is unlikely as you say the Prime95 Blend test and Memtest didn't show errors?)
- Faulty Motherboard (unlikely - as it's been replaced)
- Faulty CPU (very unlikely - anyway, Prime95 passed)

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

Disk Check on your hard drive for file system errors and bad sectors on it.

How to run Disk Check on Windows 7

Let us know the results.

koolkat77 · 15 Feb 2013

Also go through this link: Stop error code 0x0000003B (SYSTEM_SERVICE_EXCEPTION) on a computer that is running Windows 7 or Windows Server 2008 R2 when you use some IEEE 1394 devices