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Windows 7: BSOD whenever i'm running any program

01 Feb 2013   #1
TwinsMaj

windows 7 Home Premium 64bit
 
 
BSOD whenever i'm running any program

i just bought this dell inspiron N5110 two months ago. Three weeks after i bought it, i always get a blue screen usually every two to three days. I took it back to the dell store where i bought it to complain, all they did was a factory reset. Even after the reset, i still get the blue screen regularly.

Although, the system came with a 6Gig RAM(4Gig and 2Gig) i removed one of them at a time to test if either one of them is bad, and what i get in both cases is still a blue screen. i also ran a system test using the dell support centre software that came with the system and all system components tested passed the test 100%.

I also used the windows memory diagnostic tool and no errors were found. I finally tried whoCrashed.exe. it
provided a report i don't really understand.

i've attached a zip file containing the result of the SF Diagnostic Tool test i ran and also a text file
containing whoCrashed's results.

Thank you in advance


My System SpecsSystem Spec
.
01 Feb 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Please enable Driver verifier and allow it to crash your system then post the new files here the same way you did in your first post:

Driver Verifier - Enable and Disable

Warning: If you can not boot windows normally after enabling driver verifier please boot into Safe Mode and then disable driver verifier.
My System SpecsSystem Spec
02 Feb 2013   #3
TwinsMaj

windows 7 Home Premium 64bit
 
 

ok. i'll do that and send the reply ASAP
My System SpecsSystem Spec
.

02 Feb 2013   #4
TwinsMaj

windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Dsprague View Post
Please enable Driver verifier and allow it to crash your system then post the new files here the same way you did in your first post:

Driver Verifier - Enable and Disable

Warning: If you can not boot windows normally after enabling driver verifier please boot into Safe Mode and then disable driver verifier.
Hi
I enabled verifier following the instructions that was given by the link you provided. I restarted my system immediately after enabling it.

When i got to my logon screen, i typed my password but my system won't take me to my desktop. Instead,
it displayed a blue screen and crashed.

i tried this three times and it crashed with a blue screen each time.

I finally booted into safe mode and then disabled verifier then i was able to login into my system without the
any crash.

i've attached new files
My System SpecsSystem Spec
02 Feb 2013   #5
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

OK it looks like the cause of your crashes is coming from the connectify drivers, you may want to check and see if there is an update for the program or try uninstalling and then reinstalling. If you go the route of uninstalling and reinstalling please see this tutorial to make sure it is completely gone before you reinstall:

Drivers - Clean Left over Files after Uninstalling
My System SpecsSystem Spec
02 Feb 2013   #6
TwinsMaj

windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Dsprague View Post
OK it looks like the cause of your crashes is coming from the connectify drivers, you may want to check and see if there is an update for the program or try uninstalling and then reinstalling. If you go the route of uninstalling and reinstalling please see this tutorial to make sure it is completely gone before you reinstall:

Drivers - Clean Left over Files after Uninstalling
ok.
Thanks a lot. i'll uninstall and re-install and let you know whatever happens from there. Thanks
My System SpecsSystem Spec
17 Feb 2013   #7
TwinsMaj

windows 7 Home Premium 64bit
 
 

Thanks a lot Dsprague.

i uninstalled and reinstalled connectify and that solved the problem. i've been using the system
for two weeks now without getting any BSOD. Thanks a lot
My System SpecsSystem Spec
18 Feb 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

I'm glad we could help
My System SpecsSystem Spec
Reply

 BSOD whenever i'm running any program




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