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Windows 7: BSOD after standby, error 0x00000116

01 Feb 2013   #1
DavisKendall

Windows 7 Home Premium 64 bit
 
 
BSOD after standby, error 0x00000116

That's pretty much it. I've started having BSOD after standby, probably 3 times now. My system specs are in my profile and the BSOD dump file zip is attached. The only change that I can find the day before the issue started is a Windows Update that was a definition update for Microsoft Security Essentials. Your helps is appreciated.

Cheers!

Possibly unrelated, long before this I had started having an issue with my usb keyboard and mouse crashing at the same time. Other USB (webcam and wireless ethernet) continue to work. It happened most frequently during game play or on video chat. Using different ports is of no use. Powering down the computer, unplugging the power source, holding the power button, and then plugging everything in and booting it up temporarily fixes the issue. (Currently trying to solve BSOD, so if this is not pertinent, please ignore and I will try to resolve it separately, thanks.)


My System SpecsSystem Spec
.
01 Feb 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

My System SpecsSystem Spec
01 Feb 2013   #3
DavisKendall

Windows 7 Home Premium 64 bit
 
 

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-473BT-P2JPF-4YBVJ
Windows Product Key Hash: lgKQA+vilix1/NPgqZL0OpP8iYc=
Windows Product ID: 00359-034-8428283-85849
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {3800B44A-F034-45ED-B1AA-5DCE2B6B0F31}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Andrew\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{3800B44A-F034-45ED-B1AA-5DCE2B6B0F31}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4YBVJ</PKey><PID>00359-034-8428283-85849</PID><PIDType>5</PIDType><SID>S-1-5-21-3990596542-3134939125-3941258881</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP xw6400 Workstation</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>786D4 v02.18</Version><SMBIOSVersion major="2" minor="5"/><Date>20070330000000.000000+000</Date></BIOS><HWID>92B43507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00170-034-842828-01-1033-7601.0000-2682011
Installation ID: 018211517066622465019234105630064473504403520655925821
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 4YBVJ
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2/1/2013 4:43:15 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:11:2013 21:13
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAln2CUoxEckPyaNTcvj5yqfwj6EnYVT+8RsA0+t1wKoU=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			COMPAQ		GREENCRK
  FACP			COMPAQ		GREENCRK
  HPET			COMPAQ		GREENCRK
  MCFG			COMPAQ		GREENCRK
  SSDT			COMPAQ		PROJECT
  ASF!			COMPAQ		GREENCRK
  TCPA			COMPAQ		GREENCRK
  SLIC			HPQOEM		SLIC-WKS
My System SpecsSystem Spec
.

01 Feb 2013   #4
NoelDP

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
 
 

The MGADiag looks good to me - an Upgrade of Win 7 on Vista/XP, probably?
My System SpecsSystem Spec
01 Feb 2013   #5
DavisKendall

Windows 7 Home Premium 64 bit
 
 

Yep. Not sure what that has to do with the BSOD, but I held on to XP for a long time. Eventually the 64 bit was no longer supported and it was time to migrate over.
My System SpecsSystem Spec
02 Feb 2013   #6
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

All right so took a look at your dump files and what your experiencing is a video tdr error now there are a number of possible causes for this. firstly lets rule out hard ware problems please download and install Furmark:
FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

Quote:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
please report your temperatures and if it throws any errors or causes a crash
My System SpecsSystem Spec
02 Feb 2013   #7
DavisKendall

Windows 7 Home Premium 64 bit
 
 

Thanks Dsprague. I ran FurMark and the temperature basically maxed out at 75C. The attached screen shot shows it hit 77 at some point over the 18 minute run. No problems, errors, or crashes. Hopefully this means the graphics card hardware itself is not the likely culprit.
My System SpecsSystem Spec
02 Feb 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

well then I will point you to this thread it should be of some use:

STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
09 Feb 2013   #9
DavisKendall

Windows 7 Home Premium 64 bit
 
 

Thanks, I've looked through this thread and tried a few of the actionable items. Overheating might have been an issue initially as I did find a lot of dust build up that I cleaned out. Still since running it with the side panel off, it stays quite cool and I continue to have this problem. I made sure DirectX was up to date. I've reinstalled the chipset drivers. I don't have anything overclocked.

There's a lot in the linked thread. I have a hard time digesting it, and knowing what to try next. Any other thoughts? I appreciate the help!
My System SpecsSystem Spec
11 Feb 2013   #10
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

well off the top of my head you could reset your page file by doing the following:

Quote:
a ) Go to Start...Run...and type in "sysdm.cpl" (without the quotes) and press Enter.
-Then click on the Advanced tab,
-then on the Performance Settings Button,
-then on the next Advanced tab,
-then on the Virtual Memory Change button.
b ) In this window, note down the current settings for your pagefile (so you can restore them later on).
-Then click on the "No paging file" radio button, and
- then on the "Set" button. Be sure, if you have multiple hard drives, that you ensure that the paging file is set to 0 on all of them.
-Click OK to exit the dialogs.
c ) Reboot (this will remove the pagefile from your system)
d ) Then go back in following the directions in step a ) and re-enter the settings that you wrote down in step b ). Follow the steps all the way through (and including) the reboot.
e ) Once you've rebooted this second time, go back in and check to make sure that the settings are as they're supposed to be.
then run the system file checker:

Quote:
SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
Let the program run and post back what it says when it's done.

and run hard drive diagnostices from the tutorial link provided here:

HD Diagnostic
My System SpecsSystem Spec
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 BSOD after standby, error 0x00000116




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