Windows 7: BSOD randomly when downloading (I think this is what causes it).

Aiboh · 01 Feb 2013

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC000001D
BCP2: FFFFF8800D80E090
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\020113-53757-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-81073-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

***

This crash has happened twice, 5 days apart. The first time I was downloading WoW and it crashed near the start of it. The second time I was patching league of legends. That's the best I can give you guy. Help please!

EDIT: This is a laptop.
***

**koolkat77** · 01 Feb 2013

Welcome to SevenForums.

Code:

fffff880`0d811908  fffff880`0716c6b0Unable to load image \SystemRoot\system32\Drivers\SEP\0C0103E8\009D.105\x64\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
 SRTSP64+0x7a6b0

Please remove Norton/Symantec. Norton tends to cause BSOD-s and causes several other issues. I would recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials To Test.

I have seen Trend Micro AV causing problems such as bsods on some systems, please uninstall this as well for testing purpose.

Code:

Start Menu\Programs\Trend Micro Titanium Internet Security    GRIZPC\Owner:Start Menu\Programs\Trend Micro Titanium Internet Security    GRIZPC\Owner

Code:

fffff880`0d811ac8  fffff880`0705376c Teefer+0x676c
fffff880`0d811b08  fffff880`07054120 Teefer+0x7120
fffff880`0d811b38  fffff880`070591c0 Teefer+0xc1c0

Trend Micro Diagnostic Uninstall Tool Download - TechSpot

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
Good and Free system security combination.

How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Code:

fffff880`0d811158  fffff880`0843ef63Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 NETwNs64+0x12f63

Code:

fffff880`0d8117b8  fffff880`0f404aa4Unable to load image \SystemRoot\system32\DRIVERS\VBoxNetFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for VBoxNetFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for VBoxNetFlt.sys
 VBoxNetFlt+0x4aa4

Go to this link: Intel® Driver Update Utility

Check the system for latest updates, download and install them one by one.

Reinstall the virtual box software to its latest.

Perform a System File Check:

Click on the start
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

SFC /SCANNOW Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it:

Disk Check

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

Daemon Tools:

Code:

Start Menu\Programs\DAEMON Tools Lite    Public:Start Menu\Programs\DAEMON Tools Lite    Public

Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Let us know the results.

Aiboh · 02 Feb 2013

Thanks for the response. I'll check it out. For one I can confirm it's not Norton. That I know for sure. Also Trend Micro is gone, I have no idea how or why that showed up.

I've ran a full MB scan + Antivirus scan + defragger + CC cleaner right after the first BSOD.

I've used CC Cleaner to shut down most of my start up items that aren't essential. I'll check back with everyone as soon as I check the Intel Driver Update.

Otherwise, no for sure answer? I was thinking it was maybe my network drivers, but if the logs don't show that then I'm up a river and depending on all of you.

EDIT: Also, uninstalled D.Tools.

**koolkat77** · 02 Feb 2013

Please see the description of the SRTSP64.SYS driver.
Driver Reference Table - SRTSP64.SYS

Aiboh · 03 Feb 2013

Quote: Originally Posted by koolkat77

Please see the description of the SRTSP64.SYS driver.
Driver Reference Table - SRTSP64.SYS

Hm, not really anything on there? Just a link to the update?

**koolkat77** · 03 Feb 2013

Driver Description: Symantec Real Time Storage Protection

Windows 7: BSOD randomly when downloading (I think this is what causes it).

BSOD randomly when downloading (I think this is what causes it). problems?