BSOD randomly when downloading (I think this is what causes it).


  1. Posts : 4
    Windows 7 Home Premium 64bit
       #1

    BSOD randomly when downloading (I think this is what causes it).


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC000001D
    BCP2: FFFFF8800D80E090
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\020113-53757-01.dmp
    C:\Users\Owner\AppData\Local\Temp\WER-81073-0.sysdata.xml

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    C:\Windows\system32\en-US\erofflps.txt


    ***

    This crash has happened twice, 5 days apart. The first time I was downloading WoW and it crashed near the start of it. The second time I was patching league of legends. That's the best I can give you guy. Help please!

    EDIT: This is a laptop.
    ***
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.

    Code:
    fffff880`0d811908  fffff880`0716c6b0Unable to load image \SystemRoot\system32\Drivers\SEP\0C0103E8\009D.105\x64\SRTSP64.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SRTSP64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
     SRTSP64+0x7a6b0
    Please remove Norton/Symantec. Norton tends to cause BSOD-s and causes several other issues. I would recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials To Test.


    I have seen Trend Micro AV causing problems such as bsods on some systems, please uninstall this as well for testing purpose.

    Code:
    Start Menu\Programs\Trend Micro Titanium Internet Security    GRIZPC\Owner:Start Menu\Programs\Trend Micro Titanium Internet Security    GRIZPC\Owner
    Code:
    fffff880`0d811ac8  fffff880`0705376c Teefer+0x676c
    fffff880`0d811b08  fffff880`07054120 Teefer+0x7120
    fffff880`0d811b38  fffff880`070591c0 Teefer+0xc1c0

    Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.
    Code:
    fffff880`0d811158  fffff880`0843ef63Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NETwNs64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
     NETwNs64+0x12f63
    Code:
    fffff880`0d8117b8  fffff880`0f404aa4Unable to load image \SystemRoot\system32\DRIVERS\VBoxNetFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for VBoxNetFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for VBoxNetFlt.sys
     VBoxNetFlt+0x4aa4
    Go to this link: Intel® Driver Update Utility

    Check the system for latest updates, download and install them one by one.

    Reinstall the virtual box software to its latest.

    Perform a System File Check:
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow

    Full tutorial here:

    Disk Check on your hard drive for file system errors and bad sectors on it:

    Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.


    Daemon Tools:
    Code:
    Start Menu\Programs\DAEMON Tools Lite    Public:Start Menu\Programs\DAEMON Tools Lite    Public
    Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

    As an alternative, many people recommend the use of Total Mounter or Magic ISO

    Let us know the results.
      My Computer


  3. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thanks for the response. I'll check it out. For one I can confirm it's not Norton. That I know for sure. Also Trend Micro is gone, I have no idea how or why that showed up.

    I've ran a full MB scan + Antivirus scan + defragger + CC cleaner right after the first BSOD.

    I've used CC Cleaner to shut down most of my start up items that aren't essential. I'll check back with everyone as soon as I check the Intel Driver Update.

    Otherwise, no for sure answer? I was thinking it was maybe my network drivers, but if the logs don't show that then I'm up a river and depending on all of you.

    EDIT: Also, uninstalled D.Tools.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Please see the description of the SRTSP64.SYS driver.
    Driver Reference Table - SRTSP64.SYS
      My Computer


  5. Posts : 4
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    koolkat77 said:
    Please see the description of the SRTSP64.SYS driver.
    Driver Reference Table - SRTSP64.SYS
    Hm, not really anything on there? Just a link to the update?
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Driver Description: Symantec Real Time Storage Protection
      My Computer


 

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