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Windows 7: BSOD when using Opera or Office: Bad_Pool_Header 19


02 Feb 2013   #1

Windows XP, Vista, 7
 
 
BSOD when using Opera or Office: Bad_Pool_Header 19

My PC started crashing yesterday for no apparent reason.

It's an Asus N56VZ laptop with a legit Windows 7 copy. Had no issues with it up till now.

No major changes done to the computer lately. Installing programs, got a new keyboard.
I get a BSOD 10-30 seconds after starting Opera or some Office program. It may BSOD on other applications too, but those are the ones I've registered so far. I've got DTools installed, but no images active. Been using DTools with no issues before.

I've ran a memory diagnostics and checkdisk, both finding no errors.

Here is the error info I get when Windows starts up again.

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1044

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000021
BCP2: FFFFF900C2E2D000
BCP3: 0000000000003BD0
BCP4: 0000000000000914
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\020213-7737-02.dmp
C:\Users\Heine\AppData\Local\Temp\WER-21387-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt
The BSOD error:

BAD_POOL_HEADER
STOP: 0x00000019 (0x0000000000000021.0xFFFFF900C2E2D000.0x0000000000003BD0.0x00000000000000914)


See attached diagnostics tool results. I've done the tool guide, so I hope I got it right.
Appreciate any help.

Edit: I've gathered that device drivers can be a cause for this. I will go through my devices and update what I can.
Edit2: I've also got issues with the firewall. Unable to start it up. I'm downloading Windows 7 iso and will probably try a repair.

My System SpecsSystem Spec
.

02 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please remove Avira AV:Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.
Follow this:
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Upload a screenshot of your hard disk using CrystalDiskInfo:Make a hard drive test from the hard drive manufacturers website:Run Disk Check on your hard disk for file system errors and bad sectors on it:Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial: Memory Diagnostics Tool
My System SpecsSystem Spec
Reply

 BSOD when using Opera or Office: Bad_Pool_Header 19




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