Windows 7: System Crashes When Entering Sleep Mode

mistermonday · 02 Feb 2013

About ever 2nd or 3rd time I send my desktop into sleep mode, the display goes black, there appears to be disk activity for approx 10 mins until the system figures out there a problem and powers down. Everything works fine when I reboot. Windows states that it was unexpectedly shut down but irt resumes and everything is OK. It usually goes to sleep fine for 1 or more times, but then on the 3rd or 4th time it goes to sleep it crashes again. Any ideas?

- System has latest service pack and all security and windows updates are up to date
- Motherboard is a Asus P8P67 Pro with 16GB DRAM

Attached are the SF Diagnostic files

Thanks, Murray

**Arc** · 02 Feb 2013

Hello mistermonday. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

And, if you disable USB Selective Suspend , is the situation remains the same?

mistermonday · 02 Feb 2013

Arc, thanks very much for the reply and the very helpful links.. I have attached the SF Diagnostic files to the original post above. The information only goes back about a week because I ran CCleaner a week ago and it removed some older dumps.
I will look into the USB selective suspend.
Thanks and best regards, Murray

**Arc** · 03 Feb 2013

Hello Murrey, it is D-Link Wifi LAN Card.

Code:

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa801128b050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\Dnetr28ux.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Dnetr28ux.sys
*** ERROR: Module load completed but symbols could not be loaded for Dnetr28ux.sys
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
 \Driver\netr28ux
            Args: 00015400 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa800ff8de10 00000000 fffff80003717200-fffffa800d4a9e40 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00015400 00000000 00000005 00000003

And it is somehow old.

Code:

fffff880`04a08000 fffff880`04ba4000   Dnetr28ux T (no symbols)           
    Loaded symbol image file: Dnetr28ux.sys
    Image path: \SystemRoot\system32\DRIVERS\Dnetr28ux.sys
    Image name: Dnetr28ux.sys
    Timestamp:        Fri Sep 09 12:12:04 2011 (4E69B53C)
    CheckSum:         001A427D
    ImageSize:        0019C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from MediaTek - Downloads Windows.

Do some General USB related troubleshooting, too. For the port, first, uninstall and reinstall the USB ports drivers.

Right click on Computer icon > manage. It will open the computer management window.
Click on "Device Manager" in the left pane, it will list all installed devices up.
Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
Click on one item to select, then right click and uninstall.
Do the same for all.
Restart the computer.
At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

mistermonday · 03 Feb 2013

Arc, thank you ever so much for all the effort you put in to tracking down my problem. The Dlink USB Wireless Adapter is a device I purchased just before Christmas. I am assuming that Windows must have found and used some ancient driver when I plugged it in. I will update the driver. The only other devices always plugged into USB ports are Wacom Tablet, Huey Pro Calibration Sensor, and Keyboard. I will update all the drivers, rand disable USB selective suspend per your instructions above and will report bac on how everything is working.
Thanks and best regards, Murray

**Arc** · 03 Feb 2013

You are welcome .... but the outcome is more important

About the net adapters ..... in most of the cases they come with older drivers, and the users are to update those.

mistermonday · 04 Feb 2013

Hi Arc, I updated all of the drivers and disabled USB selective suspend. The problem is still there. This time I waited approx 10 mins after doing Start > Sleep and the screen was black and the hard rive chugged along. Just before the PC shut down the power it flash up a screen full of blue text for just a few seconds. It said that there was an error and it was shutting down to protect the computer and it indicated the error as " Driver Power State Failure".
I have attached the latest SF Diagnostics folder. I forgot to mention last time - I have an APC Backup Power Supply which has been functioning without issue for 2 years, connect to one USB port. I can try disconnecting it before initiating sleep mode if you think that may be the source of the problem.
Thanks and best regards, Murray

**Arc** · 04 Feb 2013

It still identifies the same driver, with the same version

Haven't you updated it?

Code:

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa80111b3050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\Dnetr28ux.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Dnetr28ux.sys
*** ERROR: Module load completed but symbols could not be loaded for Dnetr28ux.sys
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
 \Driver\netr28ux
            Args: 00015400 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa80111b4e10 00000000 fffff80003729200-fffffa8012ddb1d0 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00015400 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8012ddb1d0    

            Args: 00000000 00000000 00000000 00000000
0: kd> lmvm Dnetr28ux
start             end                 module name
fffff880`03c44000 fffff880`03de0000   Dnetr28ux T (no symbols)           
    Loaded symbol image file: Dnetr28ux.sys
    Image path: \SystemRoot\system32\DRIVERS\Dnetr28ux.sys
    Image name: Dnetr28ux.sys
    Timestamp:        Fri Sep 09 12:12:04 2011 (4E69B53C)
    CheckSum:         001A427D
    ImageSize:        0019C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Also, can you try with an alternative adapter?

mistermonday · 04 Feb 2013

Thanks for the quick reply, Arc. When I ran the DLink updater it said that I already had the correct driver. I just went into the device manager and this device has a Power Management tab that has a tab to allow the PC to turn the device off to save power. I just disabled it to see if that makes any difference.
I do not have another wireless adapter but I can disconnect this one. I only recently bought it because my Cat 5 cable running downstairs to the router was cut and I had planned to install another one but it's a bit work going through walls. If that adapter is the problem I will either accelerate the cat5E cable or get a different brand adapter.
Will report back.
Thanks and best regards, Murray

mistermonday · 04 Feb 2013

Update:
I used the Device Manager to disable the DLink Adapter just before I put the PC into sleep mode. AND it does go to sleep. I did this 4 times over the last couple of hours and no crashes so far!
I have sent an email to DLink support and will wait to hear back from them. I will also see if there are no more crashes for the rest of the day.
Thanks & best regards. Murray

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